Great opportunity to expand customer service skills.
A typical day at work involved taking incoming calls, processing on-line and call center originated applications for new account openings. This process involved processing new account numbers, answering client inquiries or making outgoing calls regarding next steps of completion and follow-through with general maintenance and ensuring compliance regulations were met. Also acted as a go-between with branch personnel to ensure successful account is accurate and complete. Handled inquires from internal clients from account-related departments (ie..call center, on-line banking, retirement, private banking and investment, business banking). The most enjoyable part of the job was ensuring customer satisfaction and retention.