Relationship Manager (Former Employee) – Indianapolis, IN – January 6, 2017
This was a very difficult bank to work for. They require way to much out of their employees in comparison to what they have to offer. Systems are extremely outdated and branch goals are set way to high
I was really hopeful about my career with Key Bank, but unfortunately I walked away from the job because I was so unhappy. It is a disorganized company, with many inconsistencies in processes and customer service, the training was subpar, and there was a ton of turnover. I would not recommend this workplace.
Personal Banker (Current Employee) – Albany, NY – December 23, 2016
Work/life balance and compensation are above average for the role. Internal systems and back offices are a nightmare to deal with. Underwriters are not consistent - the person you get determines how easy your application process will be. Internal systems are backwards. Tellers cannot even reprint receipts. Base pay is very good, but sales incentives are not.
During my employment at KeyBank, there was little to no support on a daily basis. After you get hired you go through a lot of online training, you spend a few days in a teller class then a few in a banker class. Most of the material covered is surrounded around taking applications and counting money. After that you are thrown to the sharks and I hope you can swim! There is zero tolerance for any mistakes. In short, no one teaches you, and you are to blame if you mess up. Do not recommend this job to anyone, except if you are desperate, but don't plan to stay long! (Research turnover rate.)
Fair compensation comparable to other financial inst.
Customer Service Representative (Current Employee) – Lockport, NY – December 14, 2016
company schedules all breaks and isn't willing to take in to consideration that being in a call center and that there will be times when you cant go on break right when they schedule you. it causes a lot of stress and anxiety trying to follow that and assist the customers. they also aren't willing to work with you when serious family matters come up
Teller (Current Employee) – NY – December 13, 2016
Its not a horrible place to work, but advancement seems to look slim. I have been here over a year and haven't made it anywhere. My branch is awesome to work with which is the most enjoyable part of the job.
Upper management wants to hold your hand and then beat down on you when you do not meet goals. We have goals that must be met but yet we fee clients like there is no tomorrow.
I enjoy my job and my people, the company not so much.
IF goal are met the payouts are nice, majority of the time the people
Relationship Manager (Former Employee) – Seattle, WA – December 8, 2016
Each area has a unique culture, and some employees outside of Seattle proper seemed happy, but after 1 year I was considered one of the more senior bankers. Turnover is a reflection of poor communication. Management is under-qualified for leadership. Advancement was due to vacancies, and people were routinely delegated tasks to which they were not compensated nor had they been trained. Needlessly stressful, and client service reflected unhappy employees. Substandard products are difficult to sell, and management seemed unprepared to improve culture. Poor compliance, substandard training, limited staffing due to turnover.
Plenty of overtime, they overpay the market to limit turnover.
Management is very friendly and works with team to set realistic goals. Work is challenging but also rewarding. There is a lack of efficiency as many people do not know ways to cut time on day to day activities, but it gives a more fun atmosphere.
Professional corporation and fast paced environment
Operations Specialist II (Former Employee) – 80 Washburn Lockport NY – December 1, 2016
Reviewed debit card claims Processed charge backs, sales drafts, identified card fraud issue, processed general ledger entrys, incoming internal/external customer service calls Co-workers were friendly and helpful Hardest part of the job was the mandatory overtime i enjoyed the fast pace environment and atmosphere