HR Client Service Specialist (Former Employee) – Brooklyn, OH – February 9, 2015
Leading edge organization that provides a great work environment and benefits to the employees. Stylish office decor, current software applications and great management makes KeyBank a wonderful place to work. That is why so many people stay until they retire.
As an IT manager, I am responsible for FTE and Vendor Resources assigned to our organization in order to improve quality across the project engagements. I âm also responsible for process improvement, training, and implementation of our standards, reporting, and overall maturity of our engagements. In addition to resource & process management I also support and anchor our forecasting models as well as supporting our vendors in their KPI and SLA measurements.
Poor Management-Focus not on customers-lacking a lot
Manager (Former Employee) – Vermont – January 18, 2014
Best part of the job- customers! Support is available via an 800#- but there are plenty of resources available....which you need, because in my experience, nobody really knew their jobs (unfortunate.) I had to call the 800# a lot- but that support was great. There is 1 trainer that covers New England, so, although training is available- the classes are not held very often. However, the trainer is WONDERFUL- knows her stuff-and an all around, nice, patient and terrific lady. If you google KeyBank- you will find many former (and some existing) employees who talk about the lac of communication, and how an "open door" policy is used- but do not be fooled- it is NOT. After you google Key- and there are some positive things- look at the turnover at the branch you apply to. My branch had serious turnover. There is a reason for that. Sad, because, with better management, it would be much better. Also- focus is on sales- not doing the right thing with customers (like spending time with them to ensure they are using the proper accounts,etc..and are getting the benefits they earn- )
mediocre benefits, 800# support, although 1 trainer in n.e.-she is great
poor management, rushed when trying to help customers properly, no focus on community, unethical behavior overlooked by hr
Vice President and Operations Manager (Former Employee) – Charlotte, NC – August 26, 2013
The company was great and I helped create he growth we enjoyed. By managing operations and traveling with sales I could utilize the input from our clients and develop quicker, more production solutions to customer service issues.
• Monthly preparation of client financial reports for analysis of actual results as compared to forecast, plan and previous year. • Provide detailed client solutions through analysis, consultation and review of current and changing financial goals through process improvement plans. • Month-end consolidation of sales plans versus Month-To-Date, Year-To-Date and Last-Year-To-Date. • Quarterly responsibilities to compile and publish profitability reports. • Baseline financial forecasts for customers according to industry trends and needs analysis. • Share forecasted client and financial outlook during bi-weekly management meeting presentations. • Establish and expand existing relationships by proactively reviewing company book of business, utilizing development model. • Successfully ensure meeting and exceeding branch financial goals. • Continuously grow and manage a profitable book of business to achieve team and corporate goals. • Develop and sustain strong partnerships with district leadership team.
Analyst III - Investment Due Diligence (Former Employee) – Cleveland, Ohio (Tiedeman Campus) – January 14, 2013
I thoroughly enjoyed working for Key. The management staff (including senior level management) went above and beyond my expectations when I wanted to go back to school. They worked with my scheduling and were very understanding and supportive of my goals.
coffee shop located on the campus (tiedeman), work/life balance, full benefits, matching 401k, free parking (tiedeman)
IBM and LMC offered opportunities to incorporate Lean Events to support increased capacity and business growth.
Northeast Business Trainer (Former Employee) – Burlington, VT – April 30, 2012
Working with KeyBank offered opportunities to train Leadership courses and enhance the On-boarding process for new employees. The Leadership supported ideas from Management and Teller staff to create new banking experiences for customers.
IT Business Analyst (Former Employee) – Albany, NY – March 26, 2012
Elicit requirements using interviews, document an alysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs) .Successfully engage in multiple initiatives simultaneously Work independently with users to define concepts and under direction of project managers Drive and challenge business units on their assumptions of how they will successfully execute their plans Conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Develop requirements specifications according to standard templates.. Collaborate with developers and subject matter experts. Liaison between the business units, technology teams and support teams. Rotating member of production support team. Primary support on financial systems.
good benefits, great people, opportunity for advancement