KeyPoint Government Solutions

KeyPoint Government Solutions Employee Reviews

Found 43 reviews matching the search
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Case Review Analyst (Former Employee) –  Slippery Rock, PADecember 8, 2015
management will turn on you, work you too hard, and expect unrealistic performance. was not given an opportunity to fix any problems with my work performance and was unaware that there were any problems. Beware!!
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Job is important to national security
Contract Background Investigator (Current Employee) –  Loveland, CODecember 3, 2015
However, the work can be extremely life consuming. The thought of working from home is great when there is time, but that is very little. My supervisor is a great guy. He's always reaching out to see what help he can provide. he hardest part of this job was having an extreme complex mind. The information OPM was seeking required one to produce information that you couldnt possible retrieve in a one time seating and the time contraints made it even more difficult. The most enjoyable part of the job was the ffact tat you can get into faclities the average joe could not. It makes you feel very important.
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I wasted a long period
FI (Former Employee) –  Washington, DCNovember 24, 2015
Truly a lack of support and it took forever to get a clearance, I'm talking about a one year period. If it does not work out you have lost a considerable period of time. Corp in Colorado and working in D>C make know sense
Pros
Not there
Cons
Was there
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worked over and above expectations
Special Investigator (Former Employee) –  Colorado Springs, CONovember 21, 2015
I have learned to really trust your gut. I worked quite a bit of hours. I enjoyed working independently and have a flexible schedule.
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Quality vs. $$$
Background Investigator (Current Employee) –  Loveland, CONovember 21, 2015
They expect you to complete more cases than your level requires, with less time to complete. Management expects you to cover more areas than your assigned area. Each month the days to complete cases decreases, not giving you enough time to effectively complete cases. Each review staff has a different set of rules and nobody is on the same page. They talk "quality of work" but they just want cases moved out because one cant expect quality if they only have 2-3 days to complete a case. I've been putting in applications since the first month of employment.
Pros
It used to be flexibility, but with the extreme amount of cases assigned, there really is no room for flexbility.
Cons
Should I say more
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Misleading Company
Special Investigator Level 3 (Former Employee) –  Loveland, CONovember 5, 2015
Work/Life balance was awesome, it was very easy for one to set there own schedule and work their own hours.

Downside would be lack of management. This company placed managers in positions where there was lack of training.

I am currently involved in an EEOC case with this company for pregnancy discrimination.
Pros
work life balance
Cons
discrimination issues
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Constant change of policies
Federal Background Investigator (Current Employee) –  Loveland, CONovember 4, 2015
Case load managers and Field Managers change consistently and company goes through personnel due to rules changing on how investigations are handled....required yearly training that a contractor is not compensated for but pay for contractor is very good compared to a full time employee. Full time employee's can be transferred to another area for a month at a time with a couple days notice. Company pays all expenses for full timer but you can not refuse to deploy to another part of the country when they need help. Contractors cannot be moved without the contractors OK. Company was great to work for a couple of years ago but top leaders left and new ones came in. Company has lost the personal touch with the employees and contractors.
Pros
Good pay for contractor
Cons
Poor pay for full timer but car and phone and expenses are paid.
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Must be self sufficient
Investigator (Former Employee) –  Richmond, VAOctober 19, 2015
To perform this job well must be self sufficient. Individuals must have excellent report writing and social skills. Superiors have zero to no tolerance for poor performance.
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Good Stepping Stone
Background Investigator (Current Employee) –  Loveland, COOctober 4, 2015
Chose to work for the company to gain great experience. This company is a great stepping stone for those looking to advance their career.
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A horrible company to work for!
OPM retained FI (Former Employee) –  GeorgiaSeptember 30, 2015
This company does not care about it's employees. They are very heavy handed regarding writing up investigators and will fire you for minor infractions. The reviewers each have a different way of looking at submitted cases and does things their own way. There is no arguing with a reviewer. If you do disagree, you will be written up. The hours are long and the job is very stressful and made more so through management. This company is all about numbers and will not work with you if there is a family emergency. Requested an extension on a case after spouse was hospitalized and request was denied.
They also want the FI's to work for free, requiring you drive an hour away and not pay you for the drive time.
Pros
Getting away from this place
Cons
you name it, this company has it.
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Review and edit federal reports of investigations. High pace. Very stressful. Extremely rewarding in working with field staff to complete work.
Case Review Analyst (Former Employee) –  Lewisville, TXSeptember 23, 2015
Extremely fast paced, and highly stressful. Technology is not sufficient to meet workload. I had a great manager that listened to my concerns and readiy admitted that nothing would be done because it would take time and money and the company would not spend either.
Pros
Knowing you make a contribution to national security.
Cons
Not enough time to perform work.
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Good but do not expect the best
Background Investigator I (Former Employee) –  Loveland, COAugust 18, 2015
People in the headquarters in Loveland CO are great, very supporting and fun to work with, manager are listeners and supporting in every way. The work is too much (Background Investigator) they are taking more and more cases from the government and they do not have yet the personnel to cover them all, but that is good because you will always have work to do and they will train you.... and they will train you again! The salary depends on your work productivity and not in seniority (Investigators). Overall if you are looking to twist your life a little and be challenged for real, go for it. (Background Investigators Only)
Pros
Easy people, good managers, good base pay
Cons
Tons of work, too much reviewers seems to disagree too much, Integrity Assurance Department should trust more in their Investigators
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Good Management and support for employee
Workload Coordinator (Current Employee) –  Loveland, COAugust 11, 2015
Great Place to work with very supportive management.team. This is a company that is growing and services a great need for National Security.
Pros
Great management and Coworker
Cons
Not enough room for growth
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GOOD COMPANY
Investigator (Current Employee) –  LOVELANDE COJuly 13, 2015
GREAT COMPANY. THIS IS A VERY HELPFUL AND AMAZING COMPANY TO BE EMPLOYED WITH. A PERSON HAS TO HAVE AN AMAZING WORK ETHIC TO WORK FOR THE COMPANY
Pros
FLEXIBLE
Cons
TIME
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Promise you the world and you get nothing!
Back Ground Investigator (Former Employee) –  Dayton OhioMay 20, 2015
Worst company I have ever worked for. Do you like working very long hours with no hope of advancement? Give KeyPoint a try then. Don't believe the hype about raises and all that stuff because it wont happen. Don't have company cars anymore because it was too expensive, however they are making a killing off of the Investigators. I know how much the Government pays KeyPoinnt per case. Worst company I have ever worked for.
Pros
Work from home and regular pay was on time
Cons
Everything else!
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Managers "lead" through Fear and Intimidation
Investigator (Former Employee) –  Loveland, COMarch 17, 2015
Beware if you are looking at taking an Investigator position with this company. Since they took on the additional work when USIS lost the contract they have not been able to effectively manage the contract, it is too much for them to handle. They will send you formal communications to not work time and not claim it on your timesheet, but the field managers and regional managers apply so much pressure that you have to in order to get your work done and even then you cannot. I decided to leave instead of giving them free hours. Morale is at an all time low, this is not the same culture it was 2 years ago!! You will receive threatening e-mails and calls to your team and to you personally to produce more completed cases (they have no interest in national security just getting cases out the door) or you will be written up or demoted, etc. It never ends! Everyone is looking to get out as quick as they can. The metrics are out of line with the work you need to get done so there is no way to meet your expectations. Promotions are non existent and there are no raises, in order to make more money you have to be promoted but those promotions do not exist anymore and even if they did, you won't be able to meet the expectations. They do not care about the employees. HR will tell you they want to hear your concerns - it is just lip service, do not trust them!!
Pros
paycheck was direct deposited on time
Cons
Low Morale, unethical management, stressful, lies
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Great management staff
Quality Review Analyst/Review Trainer (Former Employee) –  Slippery Rock, PAJanuary 21, 2015
Every day was a challenge to complete work and balance life activities, however it was able to be accomplished. Management was supportive and quick to assist when needed.
Work was mainly done at home, so interaction with coworkers was minimal.
Most enjoyable part of the job was helping others
Hardest part of the job was balance.
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Outstanding culture
Contract Investigator (Former Employee) –  Telecommute, working in IndianaJanuary 9, 2015
Keypoint does its best to reasonably and diplomatically manage its personnel. Encouragement and support are the preferred methods and no negative feedback or abuse is tolerated. I have nothing but praise for the company's personnel and operating systems.
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High-paced, high-growth environment
Field Manager (Current Employee) –  Loveland, CONovember 22, 2014
Daily demands of the job can be overwhelming but the sense of satisfaction is great.
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KeyPoint Government Solutions
Contract Investigator (Former Employee) –  Work from Home or HotelNovember 10, 2014
set up appointments to conduct interviews for background investigation. Type up reports after all interviews and records have been collect. Work 5 - 10 cases at a time with a week to 2 week work time.
Pros
work you schedule
Cons
could be gone to different areas for 6 weeks at a time
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Overall rating

3.0
Based on 44 reviews
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