KeyPoint Government Solutions

KeyPoint Government Solutions Employee Reviews

Found 51 reviews matching the search
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Stable but stressful job
Background Investigator (Current Employee) –  Washington/Metro, DCJanuary 25, 2017
They work you like a horse. It is a great challenge, but stressful and greatly impacts your work/life balance. A major downside- Credit is not given for cases in which you make the most attempts. If you do not have an interview or record to show for your time, you receive no credit even though you've spent time tracking down multiple sources and conducting multiple in-person attempts.
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Keypoint
Special Investigator (Current Employee) –  Erie, PAJanuary 23, 2017
Enjoy making own schedule and performing duties out of home office. Field managers and fellow employees are easy to work with and very helpful.
Pros
Home office, travel
Cons
N/A
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Learning Environment
Background Investigator (Former Employee) –  Loveland, CO 80538January 10, 2017
This job is not for everyone. It takes 6 months to a year to be comfortable in this position. Be sure to know what you are getting into by asking questions, before accepting this position.
Pros
benefits and flexible schedule
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Federal Background Investigator
Investigator-6 (Former Employee) –  Fresno, CAJanuary 8, 2017
Complete background investigations for individuals needing a Security Clearance for their Federal employer or the US Military.
Pros
Work from home, good salary & benefits.
Cons
Heavy work load, lots of travel, micro-managed.
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No pay raises or increased compensation for contractors
Background Investigator (Current Employee) –  ColoradoDecember 9, 2016
Contract investigators are not given any pay increases after several years of faithful service. Very disheartening and frustrating. Company has not provided increased compensation despite more training and work requirements placed on investigators.
Pros
Ability to control workload and schedule
Cons
No recognition for high performance levels and loyalty, poor compensation, No raises or pay increases in over 3 years, heavy training requirements without compensation
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Key Point
Field Investigator (Former Employee) –  Loveland, CODecember 9, 2016
Rather not answer the question at this time. Separated due to medical reasons, separation was beneficial for both company and I. If more information is needed, will provided at that time.
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Not worth it - investigator positions
Investigator (Former Employee) –  Loveland, CONovember 23, 2016
The job and amount of work is definitely not worth the paycheck. They give you unrealistic timelines to get the reports finished and when you finally submit them, they get sent back to you by a reviewer for corrections. There are multiple reviewers and each have their own way they want you to submit a report, so it's different every time. They also go off of stats based on what you submit, so if you get reports sent back it affects your stats, if you miss the due date (most of the time out of your control) it affects your stats, if you don't submit enough work, it affects your stats. If you want to constantly feel like a failure, this job is for you..
Pros
You can kind of make up your own hours, kind of..
Cons
Everything else involved with this job
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Conduct interviews and research for people applying for a Govt Clearance
Federal Background Investigator (Former Employee) –  Loveland, CONovember 11, 2016
Company was great until the founder left and management changed. After that it continues to reorganize with no real benefits to employees. It is normal for a full timer to receive a raise and then have it taken away due to not meeting their quota. Always expect a 50 hr week and as a full timer you will be moved around the country at their expense to meet the demand for clearances. If you refuse you are terminated. As a contractor you make more money but supply everything yourself and work can be overload or none at all.
Pros
Contractors make excellent pay
Cons
Demand for case completion and re-opens over minor things just to appease OPM, reopens are on your own time and if not completed in 5 days your pay will be held up.
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blah
Case Review Analyst (Former Employee) –  Slippery Rock, PADecember 8, 2015
management will turn on you, work you too hard, and expect unrealistic performance. was not given an opportunity to fix any problems with my work performance and was unaware that there were any problems. Beware!!
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Job is important to national security
Contract Background Investigator (Current Employee) –  Loveland, CODecember 3, 2015
However, the work can be extremely life consuming. The thought of working from home is great when there is time, but that is very little. My supervisor is a great guy. He's always reaching out to see what help he can provide. he hardest part of this job was having an extreme complex mind. The information OPM was seeking required one to produce information that you couldnt possible retrieve in a one time seating and the time contraints made it even more difficult. The most enjoyable part of the job was the ffact tat you can get into faclities the average joe could not. It makes you feel very important.
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I wasted a long period
FI (Former Employee) –  Washington, DCNovember 24, 2015
Truly a lack of support and it took forever to get a clearance, I'm talking about a one year period. If it does not work out you have lost a considerable period of time. Corp in Colorado and working in D>C make know sense
Pros
Not there
Cons
Was there
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worked over and above expectations
Special Investigator (Former Employee) –  Colorado Springs, CONovember 21, 2015
I have learned to really trust your gut. I worked quite a bit of hours. I enjoyed working independently and have a flexible schedule.
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Quality vs. $$$
Background Investigator (Current Employee) –  Loveland, CONovember 21, 2015
They expect you to complete more cases than your level requires, with less time to complete. Management expects you to cover more areas than your assigned area. Each month the days to complete cases decreases, not giving you enough time to effectively complete cases. Each review staff has a different set of rules and nobody is on the same page. They talk "quality of work" but they just want cases moved out because one cant expect quality if they only have 2-3 days to complete a case. I've been putting in applications since the first month of employment.
Pros
It used to be flexibility, but with the extreme amount of cases assigned, there really is no room for flexbility.
Cons
Should I say more
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Misleading Company
Special Investigator Level 3 (Former Employee) –  Loveland, CONovember 5, 2015
Work/Life balance was awesome, it was very easy for one to set there own schedule and work their own hours.

Downside would be lack of management. This company placed managers in positions where there was lack of training.

I am currently involved in an EEOC case with this company for pregnancy discrimination.
Pros
work life balance
Cons
discrimination issues
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Constant change of policies
Federal Background Investigator (Current Employee) –  Loveland, CONovember 4, 2015
Case load managers and Field Managers change consistently and company goes through personnel due to rules changing on how investigations are handled....required yearly training that a contractor is not compensated for but pay for contractor is very good compared to a full time employee. Full time employee's can be transferred to another area for a month at a time with a couple days notice. Company pays all expenses for full timer but you can not refuse to deploy to another part of the country when they need help. Contractors cannot be moved without the contractors OK. Company was great to work for a couple of years ago but top leaders left and new ones came in. Company has lost the personal touch with the employees and contractors.
Pros
Good pay for contractor
Cons
Poor pay for full timer but car and phone and expenses are paid.
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Must be self sufficient
Investigator (Former Employee) –  Richmond, VAOctober 19, 2015
To perform this job well must be self sufficient. Individuals must have excellent report writing and social skills. Superiors have zero to no tolerance for poor performance.
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Good Stepping Stone
Background Investigator (Current Employee) –  Loveland, COOctober 4, 2015
Chose to work for the company to gain great experience. This company is a great stepping stone for those looking to advance their career.
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A horrible company to work for!
OPM retained FI (Former Employee) –  GeorgiaSeptember 30, 2015
This company does not care about it's employees. They are very heavy handed regarding writing up investigators and will fire you for minor infractions. The reviewers each have a different way of looking at submitted cases and does things their own way. There is no arguing with a reviewer. If you do disagree, you will be written up. The hours are long and the job is very stressful and made more so through management. This company is all about numbers and will not work with you if there is a family emergency. Requested an extension on a case after spouse was hospitalized and request was denied.
They also want the FI's to work for free, requiring you drive an hour away and not pay you for the drive time.
Pros
Getting away from this place
Cons
you name it, this company has it.
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Review and edit federal reports of investigations. High pace. Very stressful. Extremely rewarding in working with field staff to complete work.
Case Review Analyst (Former Employee) –  Lewisville, TXSeptember 23, 2015
Extremely fast paced, and highly stressful. Technology is not sufficient to meet workload. I had a great manager that listened to my concerns and readiy admitted that nothing would be done because it would take time and money and the company would not spend either.
Pros
Knowing you make a contribution to national security.
Cons
Not enough time to perform work.
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Good but do not expect the best
Background Investigator I (Former Employee) –  Loveland, COAugust 18, 2015
People in the headquarters in Loveland CO are great, very supporting and fun to work with, manager are listeners and supporting in every way. The work is too much (Background Investigator) they are taking more and more cases from the government and they do not have yet the personnel to cover them all, but that is good because you will always have work to do and they will train you.... and they will train you again! The salary depends on your work productivity and not in seniority (Investigators). Overall if you are looking to twist your life a little and be challenged for real, go for it. (Background Investigators Only)
Pros
Easy people, good managers, good base pay
Cons
Tons of work, too much reviewers seems to disagree too much, Integrity Assurance Department should trust more in their Investigators
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Overall rating

2.9
Based on 52 reviews
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Ratings by category

Work/Life Balance
2.6
Compensation/Benefits
2.8
Job Security/Advancement
2.4
Management
2.5
Culture
2.5

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