Background Investigator (Current Employee) – New York, NY – December 4, 2017
It is true, this job is what you make of it. But the way this organization is set up is rather deleterious to one's intelligence. I am not sure how the other jobs are at Keypoint but being an investigator here is the worst job I have ever had. Some people seem to do very well, however. It is your typical high-attrition, high turn-over job that needs bodies to do the ground work until they are burned out. Some people excel but it is very few. Out of the 15 people I kept in touch with from my start date, I am the only one still here sadly. The job itself is only hard because they complicate it and make it that way. No matter what they tell you, YOU DO NOT HAVE A SECURITY CLEARANCE. That is a lie. You do NOT need one for this job although you do undergo a background investigation for it. Pay is VERY LOW although some benefits are nice. I think there are much better, less stressful places to work and everyone i know that has left here appears to be doing much better. I would not recommend working for this company, even to people I dislike.
Background Investigator (Former Employee) – Seattle, WA – December 11, 2017
Long learning curve. Stressful in attempts to meet predetermined goals. Lots of great experiences and meeting interesting people. Job/work balance is good. Work load is non stop, tech support and case support is good, but still doing the job by yourself without any face to face contact with other investigators is sometimes mentally challenging. Managers are constantly changing, I had 3 in one year. I became a field trainer for new employees, KP paid for travel, per diem, I did notice other locations away from the Seattle area did not seem as stressful. I left the company due to moving and retiring (again). 2700 miles away.
Interesting work, lots of good experiences, providing security for USA
stressful depending on where you work, I was located in Seattle area
Worst compy to work for, wouldnt recommend it to my worst enemy.
Independant Contractor (Former Employee) – Boston, MA – November 29, 2017
Very lazy management and employees. They breached and terminated the contract I signed without reason and did not compensate me a penny. They violate the law and have no regard for the privacy and security of the subjects very sensitive information.
Helpful management and a workload that was reasonable
BACKGROUND INVESTIGATOR (Former Employee) – Ellicott City, MD – November 13, 2017
A typical day at work would be checking caseload, interviewing subjects or sources, and working on ROI's (Reports of Investigations). I learned how to effectively communicate with various individuals. I have interviewed thousands of people. I learned how to ask detailed questions so that I would get detailed responses. I learned how to make people comfortable so that they would open up with me. The most difficult aspect of the job was juggling several different cases with various degrees of complexity. The most enjoyable part of the job was meeting new people every day.
A lot of opportunity to meet and interact with a lot of very impressive people. Great way to expand skills. Have to have good writing skills and organizational skills or this job will not be for you. The job, like all jobs, is all what you make it.
Special Investigator (Current Employee) – Loveland, CO – October 16, 2017
This job is too fast pace for anyone to maintain. The work load is too much. There is no work life balance unless you stop and take yourself away from the computer, and then you risk your work being late. The job never stops!! Management is constantly get this done, did you get that done. Your typical day is unpredictable. The hardest part is getting the work in on time, and getting the desired work accomplished.
Field Investigator (Former Employee) – Loveland, CO – October 13, 2017
Everything was find until you get a trainer and Field Manager that would do anything possible to discourage you and make you feel like you can never do this job right. They stressed you out more then that actual job so was no reason to stay anymore and was time to just move on because I don't need to work with people like that.
Benefits, work from home office
should be paid more, poor trainer and field manager
SQL Data Architect, Short Term (Former Employee) – Loveland, CO – October 9, 2017
I strongly recommend that anyone with 20 years of technology experience find another company. Otherwise you shall be nit-picked everyday for all good ideas given based on years in the trenches, not just reading articles on the internet.
Negative criticism on a daily basis will wear any good developer down - look for a venue where good ideas are smiled upon rather than down-graded.
Background Investigator (Former Employee) – Loveland, CO – September 25, 2017
I thought this agency would be a great place to work for except when it came down to the training. Even though I was only employed for a week, I disliked it. It was done online through virtual training and it required a lot of work.
At home training for the first 2 weeks or so
Daily quizzes and flip flopping thru downloaded materials
Investigator III (Former Employee) – Chicago, IL – September 1, 2017
Very stressful work environment. No work life balance, over worked and under paid. No annual raises. Feels like a sales jobs more so than a job that is conducting national security investigations for security clearance. No flexible deadlines and salary are rarely increased even with many years of experience.
Investigator (Former Employee) – California – August 29, 2017
Deceitful practice of telling employees that a Level 1 investigator is paid $44,000 annually (about $21.12 per hour) when in actuality your base pay is really $35,000 ($17 and change hourly). The extra $8,800 per year (about $4.09 hourly) is a government wage called the H$W rate solely intended to help "pay" for your benefits. Not only that, but the H&W rate rises annually by a few cents. But this company had the option not to raise it. Guess what? They never raised it. My offer letter from years ago stated my hourly wage was $23.88 an hour which was wrong. The company used to pay OT on the total hourly wage which was the base rate plus the H&W rate but then changed the policy so that any OT worked was only charged at the base rate. The worst was when I left the company and they only cashed out my vacation at the base rate instead of the combined base and H&W rate. Horrible. I can't believe that with all that USIS did and paid the price for that the federal government continues to allow one of its contractors to continue this deceitful practice, among other things.
Awesome Field Manager
Dishonest about pay, unreasonable production expecations, horrible executive leadership
Contract Investigator (Current Employee) – St. Louis, MO – August 28, 2017
You write the same report three times and get three different opinions from three different reviewers. This was like hitting a moving target. As soon as you feel you have a grasp on the rules they are changed. Some reviewers have common sense and some send you back for trivial information. It appears that the reviewers have no law enforcement report writing experience.