Stressful with minimal benefits
Program Manager (Former Employee) – Clarks Summit, PA – June 8, 2016
Working with the consumers is by far the best part of this job, they can make you smile on the worst day. The company on the other hand could use some changes. The schedules are a huge drawback, being on call 24/7/365 including vacations (you find someone to cover for you, but then your Coordinator will call you anyway) is extraordinarily unfair and the upper management needs to get their heads out of the clouds and remember the purpose for the agency. The consumers have become numbers and the employees are expected to give their lives up for the needs of the agency. The benefits are decent, PTO is a perk, but if you use it-you will be disciplined. Human Resources is helpful to a point, but nothing will stay confidential and everyone will know what you stated in a meeting. This is a good entry level position, but don't expect much advancement unless you know someone in the main office.
Scheduling, management, on call with no rotation, no support, no leadership.