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92 reviews

About kgb

kgb_ is a fully integrated BPO company with expertise in multimodal contact center solutions. Founded in 1992, we are privately held and employ over 10,000 Global Associates including an extensive Work@Home organization.

Through our 13 global brick and mortar contact center locations and our Work@Home network, we handle over 600 million contacts
 – more... annually, giving kgb_ the distinction of being the world’s largest independent provider of customer care, directory assistance and enhanced information services.

kgb_ has pioneered the development of a broad range of state of the art information service tools that are delivered across a single platform connecting multiple channels, including the internet (email, chat, social media), SMS/MMS text messaging, mobile and landline phones. Using the most appropriate solution set for each client program, we design, develop and deliver customer contact management solutions including:

- Customer Care & Technical Support
- Social Media CRM
- Customer Acquisition/Sales
- Full Account Management
- Customer Retention
- Customer Satisfaction Surveys
- Back-Office Administration
- Co-Source & In-Source

The core to our mission is to offer large company capabilities with a focus on concierge level service that is more often offered by a smaller company. Our success is driven by our culture which is predicated on nimble delivery and a high regard for all client programs regardless of size and scope. – less

kgb Employer Reviews
Read all 92 reviews
Customer Service/Technical support Representative (Former Employee), San Antonio TXJune 8, 2015
Customer Service Rep (Former Employee), McLeansville, NCMay 12, 2015
Wireless Care Supervisor (Current Employee), New York, NYMay 7, 2015
Customer Service Agent (Current Employee), Greensboro, NCMay 5, 2015
kgb Salaries
View all 7 salaries
Customer Service Representative
$10.00 per hour
Based on 27 employees
Technical Support
$10.50 per hour
Based on 7 employees
Customer Service Representative
$18,000 per year
Based on 6 employees
Customer Support Representative
$19,200 per year
Based on 4 employees
$10.00 per hour
Based on 3 employees