kgb_ is a fully integrated BPO company with expertise in multimodal contact center solutions. Founded in 1992, we are privately held and employ over 10,000 Global Associates including an extensive Work@Home organization.
Through our 13 global brick and mortar contact center locations and our Work@Home network, we handle over 600 million contacts annually, giving kgb_ the distinction of being the world’s largest independent provider of customer care, directory assistance and enhanced information services.
kgb_ has pioneered the development of a broad range of state of the art information service tools that are delivered across a single platform connecting multiple channels, including the internet (email, chat, social media), SMS/MMS text messaging, mobile and landline phones. Using the most appropriate solution set for each client program, we design, develop and deliver customer contact management solutions including:
- Customer Care & Technical Support
- Social Media CRM
- Customer Acquisition/Sales
- Full Account Management
- Customer Retention
- Customer Satisfaction Surveys
- Back-Office Administration
- Co-Source & In-Source
The core to our mission is to offer large company capabilities with a focus on concierge level service that is more often offered by a smaller company. Our success is driven by our culture which is predicated on nimble delivery and a high regard for all client programs regardless of size and scope. – less