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78 reviews

kgb Employer Reviews

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to much talking
Receptionist/Office Support Assistant (Former Employee), Lubbock, TXSeptember 10, 2014
it was ok to many young kids the hardest part of the job we knew more then the pharmacy
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Excellent Organization
Technical Support Representative (Former Employee), San Antonio, TXAugust 15, 2014
Allows for progression as long as an individual is willing to dedicate time and attention towards gaining experience. Effort in putting one's self out there to be noticed and recognized is necessary if looking for additional options within the company.
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Productive and fun place to work with a ping pong table
Technical Support (Former Employee), San Antonio, TXJune 9, 2014
Pros: good pay, fun people, creative thinking
Cons: job security, management
kgb(Conduit) global was a fun place to work at helped keep my knowledge a exciting job where I got to use my creative thinking skills to assist customers in solving complex problems with their services
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feels like you are confined
Customer Service Rep (Former Employee), McLeansville, NCMay 10, 2014
no structure and a paperless environment so you cant make like little notes just in case you forgot something
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Fun and enjoyable with work family
CSR Supervisor (Former Employee), San Antonio, TXMay 5, 2014
Assisted member calls for insurance plan and assisted employees as a floor supervisor
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Fast Paste
Customer Service Representative (Former Employee), McLeansville, NCApril 9, 2014
When I worked for KGB is was 411 at the time. It was a fast paste environment. Must be good at typing and understanding the information being relayed to youj
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KGB
Customer Service Specialist (Former Employee), Wichita, KSMarch 24, 2014
While working for this company I was apart of the quality assurance staff. My duties were to retrain any associated that were not meeting company expectations. I enjoyed working with my co-workers and gained an unmeasurable amount of knowledge from management staff.
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productive and fun place to work
Senior Sales Representative (Former Employee), McLeansville, NCMarch 21, 2014
management was awesome and would answer any questions or concerns
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Relaxed office environment
Customer Service Representative (Former Employee), Lubbock, TXMarch 21, 2014
Pros: relaxed work place.
Cons: low compensation
Provided customer service by phone. Problem solving using computer. Great floor support. Older computer programs. Enjoyed helping caller.
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Very enjoyable job
Customer Service Representative (Former Employee), Lubbock, TXMarch 17, 2014
Pros: i love working with people and knowing that i am able to help someone.
Cons: the team manager's not being on the sam page with the company procedures and rules.
I would loved my job knowing that every day I at least helped someone either by listening to them when they just needed someone to listen or by helping them be able to get their medication. I got along with all my co-workers. The hardest part of my job was having to make sure that we were able to make the member happy with a one call resolution.
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Great Place
Merchant Relations (Former Employee), Wichita, KSFebruary 14, 2014
Great place to work paid very well high turn over rate and they talked to you like a child
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great job for college students
CSR (Former Employee), Lubbock, TXFebruary 10, 2014
Pros: great work schedule
Cons: didnt work with you when u needed to take time off
I learned more about private health insurance and being that I went to school for billing and coding things made more sense
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My Days at work
Call Center Representative (Former Employee), McLeansville, NCFebruary 3, 2014
For me a normal day is laughter and smiles but to always keep the customers happy and make sure they are well taken care of.
I think the most enjoyable part about having is job is knowing that you have completed a task. Even something simple as making someone smile.
The hardest part well there really is no hard part.
I'm a people oriented person so – more... working with others is a Joy, its fun to understand others as well as putting ideas together to see what you come up with. – less
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Productive work place
Customer Service Representative (Former Employee), McLeansville, NCJanuary 24, 2014
It was a good place to be employed along with being able to still have a life outside of work and be able to care for my child.
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Fun place to work.
Customer Service (Former Employee), San Antonio, TxJanuary 16, 2014
Okay place to work, a lot of room to advance. They worked great with the type of schedule I needed.
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customer surveys will get u fired!!!!
Customer Service Representative (Former Employee), McLeansville, NCJanuary 15, 2014
Pros: everything else bout the job
Cons: no job securtiy, short lunch (nothing out there to eat but mcdonalds wendys subway)
everything about the job is good...but being its working for verzion wireless prepaid department u get calls for ANYTHING. no matter how much you tryn reasoning and "postivily postioning" w/ the customer...if you're not telling them what they wanna hear u will get a failed survey in which if its not debatable w/ your supvervisor...it will count alot – more... against you..this is the main thing that will get u out the door...and reason why kgb has a big hiring rate being they're always firing for things u easily get wrote up for. #NoJobSecurity – less
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productive comapny
Customer Service Representative (411) (Former Employee), San Antonio, TXJanuary 6, 2014
Pros: incentives everyday.
nice productive company. incentives everyday. fast paced environment.
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production ,fast paced and friendly
Customer Service Representive 411 directory (Former Employee), Dublin, CADecember 19, 2013
this call center was a fast paced call center I got tp learn lots of great customer service skills and typed 25-30 wpm
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Good work place to learn sales.
Customer Service Representive (Former Employee), Lubbock, TXDecember 12, 2013
Pros: great pay and incentives
Cons: long hours
Gaining the experience for the sales environment and other skills to acquire is great.
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ok job
Tech Service Rep (Former Employee), San Antonio, TXDecember 11, 2013
You help customers over the phone with there issues and try to fix the issues

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About kgb

kgb_ is a fully integrated BPO company with expertise in multimodal contact center solutions. Founded in 1992, we are privately – Read more