kgb Employer Reviews

Very professional and relaxed. I learned to approach diffucult situations with a sense of urgency to assess the customer's issue(s).

It is a wonderful experience to work at kgb aside from the fact that the management is kind and organized. The volume of work was also assigned equally to the team and all work together to accomplish the objectives required. One of the best company to grow for career advancement.

This company has given me the chance to challenge my skills.
I grew through many positions in this company.
If I had the chance, I would go back to this company to be their PC Support.

I started with no real sales experience and grew to Coach in a short amount of time.

The first five weeks were classes, with most of the people just graduated from high school, it felt like you were back in high school. Most of the long term employees looked shell shocked as they came off of the floor. Customers were allowed to cuss us out on the phone in foul, foul language. Management trued to be helpful, but it was mainly sink or – more... swim once you got on call center floor – less

monitoring agents via chat, learned a great deal of multi tasking, learned to manage a team, the hardest part of the job was monitoring 5 teams of 12 or more and Philippine chats at the same time, the most enjoyable part of the job is working with agents via chat, working with my co workers, and helping customers..

This was a fast paced inbound call center that required sitting most of the day.

The typical day at the office is starting up system to begin working and start taking calls shortly after. Sit at your station for 4-8 hours with 30 lunch and a 15 min break every 4 hours. Hardest part of the job is handling irate customers with patience and understanding.

It was fun and it was a good company to work for. I had alot of fun and they were good about working with my school schedule.

Both centers trained there employees very well. We were monitored at least six times a month on quality, transfer rates, login timing, and resolution. Management was great. If there was something that I did not know it, the managers always were willing to help me find the answers. The only hard part about AT&T is that what we were trained on could change – more... within minutes. AT&T means at this time. But keeping up is not bad when emails are read everyday on changes that are made within the company. I loved that my manager was always willing to tell me what was not done correctly so that I could better myself to better serve the customers. – less

I learned about the rejections pharmacists may get through the insurance. What a patient may require to get a medication approved. Sent out the forms needed for prior authorization. Was able to create a profile for a member to be able to have mail order for rx's. Management was not always too good at helping. The hardest part of the job was trying to – more... stay awake. Most enjoyable part was when a member was grateful and thankful and satisfied with your research. – less

It's a job. KGB doesnt work with your schedule too much and some supes can do what they want without repercussions of their actions. As long as you get a good Supervisor you'll be fine though.

You are scored by the customer, and if you fail you are coached. You are trained not to give credits but if you don't then the customer will give you a 0 and then you are in the wrong.

A typical day of work consisted of walking into the call floor and taking up to 10 minutes to find a seat because they are grossly overstaffed and to be counted as late or unproductive because they dont have anywhere for you to sit. You can then expect to sit on the phone and help Verizon Wireless prepaid customers which is not bad at all; however your – more... entire job is based on a survey from those particular customers, so if you assist a customer as best as you can per company policy and they give you a failing score of a 0 because you do not issue them a credit or they just pressed the wrong button, expect to be written up. They are not required to review the call to see if the score was actually valid and even if the do and tell you that you did everything you could, you are still written up. This is not a place to establish any sort of long term career goals, as many people are fired everyday for any reason they can think of. The company also changes policies without warning, schedules change weekly so there is no work life balance, they do offer voluntary time off but will only allow you to leave when they want people out, not if you have say a valid emergency. They also do not hire from within, many supervisors are from outside and know nothing of how the agents jobs are supposed to be done, yet they are there to critique them. Most new agents are actually in the same training class as their supervisor. I would not recommend this company for anyone who has any type of goals for the future, it is demeaning and demoralizing and your time will be better spent looking for a position that will benefit you. – less

Customer's are mean, training was up to par. They work with my schedule.

great workplace, friendly people, and good atmosphere. inbound call center with tough questions asked by customers.

Getting to work answer about 1000 calls in a 8hr shift. I learned how to deal with people and work on my patience. The coworkers there where pretty cool. hardest part was understanding some of the customers and talking to them with out repeating the same thing twice. the most enjoyable part of the job was having a job.

The first 5 weeks of the job is very simple in training, but once you get out on the actual call center floor that is when you start realizing how unorganized this company really is. They never told us from the beginning that we would be working 3 p.m. til 12 a.m. They promised my training class that we would get an earlier schedule 3 weeks after we – more... finished training, that was in August 2012. After those 3 weeks came and passed they told us after the next training class was on the floor. After they came, the next issue was that it was based on our performance. From August til November none of our schedules changed until the second week of November. The management was horrible. We had supervisors who didn't want to take escalated calls or supervisors who didn't know what they were doing. This is the worst Job and a bad first experience for a call center. I would never recommend working there. – less

this job is pretty repetitive, yet is it very easy to keep your job, management is great and the work is easy.

easy job ansering calls for directory assistance, can change your schedule as needed every two months or so, great for students,