a typical day at kgb consisted of answering incoming 4-1-1 calls. the calls lasted from 15 seconds up to about 1 minute 30 seconds. customers would call from all over the U.S. requesting phone numbers, addresses and on occasion, directions. the most difficult part of the job was when customers would have little to no information about the business or person they were wanting information about. when the customer service representative was not able to find information, the customer would become belligerent and sometimes very offensive. my co-workers were wonderful people making the work environment a much happier place. however, the directory assistance center at kgb no longer exists.
excellent and affordable insurance
dealing with irate callers