Production Clerk (Current Employee) – Norfolk, VA – September 9, 2016
Wonderful company, i loved my job it was the same thing everyday mondays, tuesdays and day after holidays was busy workloads. But good pay. The only thing i did not like is that they were not understanding for your outside life/childrens health if you have kids.
good pay full time job security
if you miss your 85% scheduled inherent or a kpi you lose your job. you only get ONE CHANCE.
Child Support Specialist (Former Employee) – Hampton, VA – August 30, 2016
A typical day at work with child support entailed opening and closing cases. Interviewing clients collections, building client relationships with parents and the work place. Filing show causes with the courts for clients who are absent from the home. Working a case load of 1400 hitting collection goals monthly and or quarterly.
i would not rec this company to anyone bc the pay is low. one can not live off of their wages. no 401k match. they lied & said this job req'd a ba. it does not! it takes hr forever to respond to emails. how is this company still in business???
Customer Service Representative (Former Employee) – Martinsville, VA – July 8, 2015
it's a call center and you are on the phone all day. learned how much info is needed to do the job management was fair worked on our own the hardest part was providing the info to the customer in 4 sec. providing info to the customer
Customer Services Representative/ QA represtative (Current Employee) – Martinsville, VA – February 6, 2015
working for child support is hard but every now and then you get to tell the parent that the funds they have been waiting for have come in, they can pay their car off, ... they can get their kid the braces they need, or they can pay for the school trip, or they can just take a little of the pressure off they need too. That is so rewarding. There aren't a lot of these calls and so when it happens, it is so wonderful.
Customer Service Representative (Former Employee) – Washington, DC – October 27, 2014
When I worked here, The atmosphere encouraged me to challenge myself everyday. The management was always understanding and supportive with any needs that I may have had. I learned allot with the many opportunities that were offered to me.
csr (Current Employee) – Clifton Forge, VA – August 30, 2014
i was a customer service rep i never got a pay increase they would let me change my hours after being there more than 1 year and a half management and supervisors don't know how to run a company all employes hate working there they have the worst health and dental planes ever it takes all of your money you make. and they do make you work overtime
Customer Service Representative (Current Employee) – Martinsville, VA – July 9, 2013
Taking calls for child support can be very stressful & heartbreaking at the same time. My co-workers are awesome and for the most part the drama is left out of the call center. I am part of the morale team and it makes me happy that I can help plan things that will help boost the morale in the center.
Enforcement Specialist (Current Employee) – Hampton, VA – June 11, 2012
I managed over 500 cases, I learned the state and federal laws of child support, I had a great team to work with. The hardest part of my job was not being able to collect support for the custodial parent due to non custodial parents being incarcerated. The most enjoyable part of my job is spirit week and the activites that were supported by the sunshine committee