Amazing Company shackled by Property Management
Guest Service Agent (Current Employee) – Washington, DC – November 29, 2017
Kimpton is amazing, the company itself is phenomenal. What now takes away from Kimpton’s uniqueness are Property Management companies in which Kimpton manages for. They dictate how Kimpton should navigate their business and employees. Their motive seems to be that over money over employees’ happiness or ability to function. Examples of this would be not allowing Kimpton managers to properly staff their teams for positions such as overnight teams. It’s absolutely unfair to overnight teams of high volume and high traffic properties to have to do every hotel function. No one or two people can valet, audit, prepare and deliver room service, provide housekeeping, and perform check ins. With this business model either guests or the employees are taxed. The latter is more common which still comes back around and can impact the guest experience. Consequently this causes high turnover of employees which is all too common o Kimptons or more specifically a couple in the Washington, DC area. Everyone comes in with the willpower and optimism to change things but they end up seeing it for what it is and eventually leave. That’s because it’s not the Kimpton side of it as much as it is who Kimpton does business with.
Empowerment, interacting with different people from all over the world
Property Management, Horrible Pay, Overworked, too much focus on who’s the better Kimpton