Fun and rewarding work plagued with ambiguity about role and responsibility.
Customer Support Engineer 4 (Former Employee) – Chandler, AZ – November 9, 2015
Typically I would work Monday-Friday 8 hours and be able to go home at the end of the day. I learned how to troubleshoot highly complex very high tech QA machines built for semiconductor manufacturing. Direct management was great, most promoted from the ranks. Upper management was somewhat myopic. Higher level managers would create projects and systems that did not add value. I loved the opportunity to get my hands inside complex and high tech equipment. Fixing things is really a lot of fun, it is exciting and very rewarding to me. The hardest part was based on company and customer politics, there was a lot of hemming and hawing about what should be done next. I like to get in and work and the indecision and ambiguity of role and responsibility was frustrating. The company was just purchased by Lam Research, so the culture and processes will likely change.
Good pay and flexible hours
Ambiguity of roles and responsibility