Knology is a good place to work to gain experience in customer service and to become knowledgeable in products and services that the telecommunication industry provides. A typical day for my department is an average of 14 calls per day, along with case work assignments for businesses we provide service for. My responsibility is to provide technical support to Knology's commercial customers, internet and telephone, My main responsibility is to assist and troubleshoot all issues in regards to connectivity, email, email hosting, and web hosting. The work environment is as pleasant as you can expect, given a call center environment, My peers are very knowledgeable and are prepared to help if there is ever a need. Management is very accessible and very easy to work for. The hardest part of my job is the lack of growth and pay increases. What I enjoy most about my job is the friendly environment and the company's focus on created a family oriented atmosphere with events, games, and gatherings.
discount on home tv, internet, & cable services
limited growth potential