Pros: they give you pizza and subs on special occasions, like when they're hiring lots of people at one time. a little gimmicky but a nice gesture, nonetheless.
Cons: everyone is super competitive. if you accidentally call someone in sales, they will let you know that you are wasting their time and ruining their stats. lovely indeed.
Knology is a company that really believes in itself and the services they provide, however nothing can be farther from the truth. I was a Technical Service representative for them for about a month. That was all the time that I needed to realize how awful the services they provided truly were. I sat down by an employee who worked there for years, who – more... was a supervisor, who told me that Knology is known to be a company with not the greatest services, but known for excellent customer services. I knew right then, I was in a death trap. No wonder 50% of the customers that dailed into the call center were absolutely irate. No, not just the barley annoyed people who had a minor internet problem every once in a while, but the people who are about to have a minor stroke right in their living room, while you're trying to help them plug and unplug their internet modem. And as ridiculous as it is to treat people in the customer service industry badly, I could honestly really relate to these people. They were not wrong to be that upset to call 7 or 8 times within a 2 week period begging Knology to get it together. As someone who truly was on the inside looking out, the customers were right. Everything from their cable, to their internet, and their phone services, YOU WILL HAVE PROBLEMS WITH THIS CABLE COMPANY. – less