KNOLOGY Employer Reviews

I was a long time employee there. Over 7 years in sales. Company bought out by WOW cable. My job was done away with. Instead of laying me off, I was demoted and given very little opportunity to make money. New management is ruining what used to be a wonderful company.

Helpful co workers and supervisors, always work to be done. friendly environment to work in, customers were almost always pleasant. the hardest part was crawling under customers homes to install new cable and phone lines.

I was the Sr Transport Engineer, I also backed up the Transport Manager. Did Capacity Planning as well as 2nd and 3rd level support.
Loved the job till there was a upper level management change to get the company ready to be sold to WOW.
Many years working with great Boss and Co-workers

Worked as team and got along extremely well with other employees and supervisors. Sales and customer care service given to all customers.
Many co workers along with myself felt Knology gave favoratism to top sales reps and therefore we were never given the same opportunity to reach the same goals when top reps got all sales and no customer care calls.

This was a great place to work. The benifits were awesome. The people were great. Dealing in Customer service was awesome got to meet new people all of the time. The hardest part of the job was being unable to satisfy all of the customers needs.

Knology is a great company to work for, always expanding . Good pay and benefits. I loved working with the customers and the company treats you like family.

Not a good place to work. Was not very pleasant dealing with management.

Steady call volume
Team work
Helps developed customer service skills

Knology is a company that really believes in itself and the services they provide, however nothing can be farther from the truth. I was a Technical Service representative for them for about a month. That was all the time that I needed to realize how awful the services they provided truly were. I sat down by an employee who worked there for years, who – more... was a supervisor, who told me that Knology is known to be a company with not the greatest services, but known for excellent customer services. I knew right then, I was in a death trap. No wonder 50% of the customers that dailed into the call center were absolutely irate. No, not just the barley annoyed people who had a minor internet problem every once in a while, but the people who are about to have a minor stroke right in their living room, while you're trying to help them plug and unplug their internet modem. And as ridiculous as it is to treat people in the customer service industry badly, I could honestly really relate to these people. They were not wrong to be that upset to call 7 or 8 times within a 2 week period begging Knology to get it together. As someone who truly was on the inside looking out, the customers were right. Everything from their cable, to their internet, and their phone services, YOU WILL HAVE PROBLEMS WITH THIS CABLE COMPANY. – less

Great co-workers. Management was awesome. Learned a lot from Management. Great Benefits

Terrible management , poor benefits , not alot of advancement

knology of montgomery did a great job of keeping employees happy. Though this was a competitive position other representative along with management were willing to do to see you become successful.

My day entails organizing my route, tagging houses by walking door-to-door, presenting our products to potential customers and setting up new accounts. I find the work very enjoyable and the flexible schedule allows me to spend time with own family.

I enjoy everyday that I am at work. It has taught me to continue to be a leader and a hard worker. I enjoy resolving issues and making sure each customer is taken care of.

The hardest part of the job is learning the system used and the most enjoyable part is being able to assist customers

Knology is a good place to work to gain experience in customer service and to become knowledgeable in products and services that the telecommunication industry provides. A typical day for my department is an average of 14 calls per day, along with case work assignments for businesses we provide service for. My responsibility is to provide technical – more... support to Knology's commercial customers, internet and telephone, My main responsibility is to assist and troubleshoot all issues in regards to connectivity, email, email hosting, and web hosting. The work environment is as pleasant as you can expect, given a call center environment, My peers are very knowledgeable and are prepared to help if there is ever a need. Management is very accessible and very easy to work for. The hardest part of my job is the lack of growth and pay increases. What I enjoy most about my job is the friendly environment and the company's focus on created a family oriented atmosphere with events, games, and gatherings. – less

Very family oriented atmosphere. The management cared for their employees.

One of the great things about working with a small business is the ability to communicate effectively, and having the ability to take solutions into your own hands. Within its industry, Knology is a small business. They have, however, rid themselves of all the benefits of being a small business. Communication within the company is nearly nonexistant, – more... and if you can solve a problem for the company, well, you better do that on your own time with little hope of seeing any reward. – less

The company some financial issues so had file bankruptcy. They was not very organize.