KNOLOGY Employer Reviews

The hardest part of the job is learning the system used and the most enjoyable part is being able to assist customers

Knology is a good place to work to gain experience in customer service and to become knowledgeable in products and services that the telecommunication industry provides. A typical day for my department is an average of 14 calls per day, along with case work assignments for businesses we provide service for. My responsibility is to provide technical – more...  support to Knology's commercial customers, internet and telephone, My main responsibility is to assist and troubleshoot all issues in regards to connectivity, email, email hosting, and web hosting. The work environment is as pleasant as you can expect, given a call center environment, My peers are very knowledgeable and are prepared to help if there is ever a need. Management is very accessible and very easy to work for. The hardest part of my job is the lack of growth and pay increases. What I enjoy most about my job is the friendly environment and the company's focus on created a family oriented atmosphere with events, games, and gatherings. – less

Very family oriented atmosphere. The management cared for their employees.

One of the great things about working with a small business is the ability to communicate effectively, and having the ability to take solutions into your own hands. Within its industry, Knology is a small business. They have, however, rid themselves of all the benefits of being a small business. Communication within the company is nearly nonexistant, – more...  and if you can solve a problem for the company, well, you better do that on your own time with little hope of seeing any reward. – less

The company some financial issues so had file bankruptcy. They was not very organize.