Customer Service Counter (Former Employee) – Pinellas Park, FL – October 25, 2016
compassionate co workers supervisors and managers only that company runs on slim amount of staff and everyone overworks to get things done without being given the time, overtime, or extra help where needed.
Retention Specialist/Billing Specialist/CSO (Current Employee) – Augusta, GA – May 6, 2016
Wow is a great place to work with great people. It's a great company with amazing perks. The hardest part of the job is having to try to assist customers with something that another department can excel in and I don't have the proper training to do.
The people are great and overall it was a fun place to work.
Customer Service Supervisor (Former Employee) – Knoxville, TN – June 11, 2015
The typical day was laid back, but productive. I learned about exceptional customer service with plenty of opportunity for growth. Management did not micro-manage as long as everything was taken care of on a daily/weekly basis. The hardest part of the job was usually trying to work with the other companies necessary to complete installations. I enjoyed working here because the people were friendly and management wanted you to succeed.
Employee's were noticed for achievements.
Nothing that you wouldn't experience with any other job.
Sales Professional/Custer Service Representative (Former Employee) – Augusta, GA – May 27, 2015
I enjoyed coming in everyday I loved my job a typical day was handling over 200 calls system generated call and assisting customers with products for their home and upselling of products and services I got along with all employees on the job the hardest part was competing with the veterans in which they always won all the trips each year
Technical Support Specialist (Former Employee) – Augusta, GA – May 27, 2015
While working for Knology/WOW the main tasks for working in technical support field was to maintain a decent call handle time as well as taking notes during the calls and take the appropriate steps when assisting customers with any issues that they may experience.
Knology was a quota driven, competitive call center environment.
Sales/ Retention Specialist (Former Employee) – Augusta, GA – August 7, 2014
Generous incentive and positive reinforcement was the greatest factor in the success of the winning in-bound sales representatives. The flexibility of being able to build rapport with the customers "my way" allowed for my casual persistent sales style to result in exceeding the weekly, monthly, and yearly quotas.
Technical Support Representative (Former Employee) – Sioux Falls, SD – May 19, 2014
Knology now known as W.O.W was my favorite job to date! Great people who would be kind and generous, and the staff was extremely smart and talented. My job was as an I.T. Support Rep so I would walk customers through troubleshooting over the phone.
IT Support (Former Employee) – West Point, GA – August 8, 2013
I was never allowed to advance out of my position. I would never even get an interview for any open position I applied for. I would be called into the managers office to be told they would give it to someone else, usually someone with no knowledge or experience. This is a company that values the good-ole-boy way of doing business meaning you have to be part of the clique to advance your career at this company.
Sales (Former Employee) – Columbus ga – May 13, 2013
I was a long time employee there. Over 7 years in sales. Company bought out by WOW cable. My job was done away with. Instead of laying me off, I was demoted and given very little opportunity to make money. New management is ruining what used to be a wonderful company.
Installer (Former Employee) – Augusta, GA – April 21, 2013
Helpful co workers and supervisors, always work to be done. friendly environment to work in, customers were almost always pleasant. the hardest part was crawling under customers homes to install new cable and phone lines.