Knowland Group Employee Reviews

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Interesting
Client Care Representative (Former Employee) –  Salisbury, MDOctober 12, 2015
I enjoyed my time working at KG. I was able to learn new data and customer service skills. The morale was good and the internet usage was fascinating.
Pros
Great Co-workers
Cons
n/a
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Great place to learn about the hospitality but not a place you will want to stay for long
Professional Business Development Coordinator (Former Employee) –  Salisbury, MDJanuary 14, 2013
Pros – Company products are innovative, attractive and very successful.
Company has great ideals (core values) and strives for excellence. Family-like atmosphere.
Some extra benefits like tuition reimbursement, child care, gym reimbursement, flexibility with schedule.
Opportunity to learn a lot about the hospitality industry and group sales in particular.
Some opportunity for advancement that is actually merit-based.
Some positions were very autonomous and allowed flexibility to try your own approach.
If young and inexperienced, or do not have a degree, company gave many people a chance to succeed.

Cons – There are probably too many downsides about working at this company to list but I will attempt to:
Most of the problems likely come directly from the CEO and trickle down via managers to individuals.

-The company is always changing, it is nearly constant. Often changes happen quickly and dramatically and do not seem entirely thought through.

-Salisbury office salaries were very low. (perhaps they were o-k for the area) However, if you were not salaried (most were not) you did not get ANY paid holidays or vacation days.

-Communication from management was very poor and turnover was very high. Sometimes through firings but often through resignations. As a result morale was extremely low.

-Company had great ideals through core values, and an employee development program, and social events, however, these occurred rarely and were often poorly executed. ex. (Website says that they love to develop employees and promote from within. However, it seemed that the company was more
  more... interested in firing and getting fresh hires. Or staffing from the outside for for many positions.)

-Company was small and should have had a very strong collaborative team environment with high morale, especially considering that the job was very demanding and the pay was very low. However, this was not the case. Management did not foster such an environment. (In fairness, there were some events that boosted morale earlier in my term, but later these events/incentives dropped to near zero)

-Lack of loyalty to many very loyal employees.
  less
Pros
family atmosphere, good co-workers, flexible scheduling (sometimes)
Cons
see review above.
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Overall rating

3.0
Based on 3 reviews
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Ratings by category

Work/Life Balance
4.0
Compensation/Benefits
3.0
Job Security/Advancement
2.0
Management
2.5
Culture
3.5

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