The ES position can be challenging as you navigate your way around ICES with no training, deal with constant changes in office rules and regulations
Pros: ksi staff is professional and available and coworkers are fantastic and helpful
Cons: some fssa management is detached, lack professionalism with expectation standards that differ from person to person.
Knowledge Services does a decent job of keeping in contact with their employees and making themselves available for questions. Your primary contact with them is for questions/problems with pay or PTO. Once in the EA position, expect little to no training by management at the FSSA. Expect to be able to handle oftentimes emotional people (clients and coworkers alike) in a fast paced environment. Expect a lot of turnover and make friends with more seasoned co-workers so they can help you do your job, because there is absolutely no formal training. You learn as you go, so you have to be independent. The pay is not enough for what you're expected to learn and do and deal with- hence the high turnover in this position. Not good benefits either, the health insurance offered is sub par. Also, the state employess get paid days off and you do not. So not only are you under paid but lack hours. What makes it worth it are the clients who are truly appreciative when you help them through something they don't fully understand, but ironically, taking 'time' with clients is not encouraged, which oftentimes causes them a lapse in benefits and returning several times to rectify their cases or reapply, which is also not productive.