Patient Access Specialist, Call Center
Kohl's Corporation - Los Angeles, CA

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The Patient Access Specialist provides telephone reception and appointing services for the patient in accordance with regional policies and procedures. They work directly under the supervision of the Manager and in collaboration with the Health Care Team. Staff members in this position may perform all or a combination of the duties described depending upon their assigned work area and the specific needs of the department.

  • Create Guarantor accounts as necessary before and after Membership Service Department hours.
  • Complete Scheduling form with above data and transfer to the Registration for completion of the pre-registration and pre-verification functions.
  • Refers to the financial counselor as appropriate.
  • Collect past due balances as appropriate.
  • Practice Organization: Coordinate referrals process including wait lists per department policies and procedures.
  • Practice Organization: Coordinate referrals process including wait lists per department policies and procedures.
  • Track referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification.
  • Request copies of films, CD's, test reports, and results from outside facilities.
  • Coordinate schedules per department guidelines to maximize access.
  • Collect and organize data per department guidelines.
  • For example, researching and collating data from Health Connect, online quality and performance reports, MOV data, and other sources, on an ongoing basis.
  • Develop and submit ongoing reports as requested including statistics, charts, and graphs using multiple computer programs and business math skills.
  • Update departmental policies and forms.

Qualifications

Basic Qualifications:

  • One (1) year of call center experience OR two (2) years of customer service experience using multiple telephone lines.
  • Two (2) years of experience keyboarding/typing and navigating multiple computer applications in a Windows environment including data input.
  • High School Diploma/GED.
  • Final candidates will need to complete Contact Center Simulation assessment with minimum competency score of fiftieth (50th) percentile or higher.

Final candidates will complete approved medical terminology course within six months of date of hire.

  • Excellent verbal and written English communication skills.
  • Excellent organizational skills, flexibility and ability to switch tasks frequently.
  • Strong complex problem solving skills and the ability to make decisions independently.
  • Excellent organizational skills, flexibility and ability to switch tasks frequently.

Preferred Qualifications:

  • Five (5) years of call center experience OR five (5) years of customer service experience using multiple telephone lines preferred.
  • Experience or education in the Health Care field preferred.
  • Two (2) years post-high school education preferred.