Koike Aronson is looking for a Texas based Field Service Technician. Visit our website at www.Koike.com
Position requires extensive knowledge of the design, manufacture, and operation of cutting machines, positioner, gas apparatus, and portable cutting products. Employee must demonstrate good leadership and interpersonal skills, and be able to effectively communicate with fellow employees, customers, and/or distributor representatives.
Install and or repair of thermal cutting machines or welding positioning equipment in house, at distributor, or customer locations is required. References drawings and specifications and applying their knowledge of mechanical, electrical, pneumatic, or hydraulic technology to install or repair the Koike Supplied Products to the satisfaction of the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
On a daily basis, personally handles customer calls regarding Koike Supplied Parts and Machines. Customer calls typically pertain to machine installations, assistance with machine breakdowns, equipment part sales, or to obtain technical assistance. Document all relative customer contact as well as all warranty issues in the First Wave System. Perform an initial assessment of the work to be performed to install or repair the Koike Supplied Products either through telephone contact or on-site inspection. Discuss installation or repair schedules with customer representative and quote an estimate of repair costs,
Research customer machine history for preparation of corrective action. Recommend to customer corrective action to resolve product service issues. Answers or obtains answers to sometimes highly technical inquires. Enters customer name and other service related information into Customer Service database. (First Wave)
Work with OEM vendors to obtain engineering support or technical knowledge in support of customer’s requirements.
Install or repair customer equipment using available tools, materials, or supplies. Specific duties may also include referencing blue prints or installation manuals, assembling or disassembling machine components, installing shafts, bearings, gears, belts, drive chains, motors, gear reducers, rail systems, torches, and electronic drive components.
Upon completion of the installation or repair, the Service Technician performs operational test to insure that the customer is satisfied with the performance of the product.
Trains customer following training outline on the operation of machine as part of the installation, including CNC, plasma, and oxy-fuel cutting.
Provides internal (sales, engineering, manufacturing) and external (distributor and end user) technical support and assists with on-site operator training.
Travel to customer or distributor locations may be in excess of 50% of the time to perform assigned duties. Must be able to travel into Mexico.
Minimum of Associates Degree (A.A.S.) in electromechanical technology combined with five or more years related work experience and/or training, or equivalent combination of education and/or experience. Work experience must consist of electrical and mechanical assembly or service background. Highly skilled millwright or machinery maintenance work may be acceptable. Position requires a high degree of mechanical/electrical and product knowledge with related practical work experience.