Pros: accomodating manager
Cons: shifts that include sundays, some nights, on call 1 in 4
Run reports, time keeping, stats for previous day/week
Rota's, book holidays and arrange cover
Participate in any meetings that may be required
Call Monitoring when required or as part of staff bonus
Arrange coaching or 121 sessions to give feedback and discuss any staff issues
Assist with any issues, complaints or queries
The hardest part of the job
– more... is when you can't get hold of people you need to escalate issues to and dealing with the negativity this brings with customers and staff
The most enjoyable part is the relaxed atmosphere (at times not so) but I guess you get this with any job – less
Norma – April 4, 2013
Hello, Would it would be possible for you to contact me.. I am actually in the process of scheduling an interview sounds like for your old position.. I would love to get more insight from you.