Assisting customers (Former Employee) – Moline, IL – February 15, 2016
Inflexible schedules that change weekly and with only a couple days notice, rare feedback on your performance, nothing is done in unison, terrible attendance policy and unfair, they kind of just make up the rules as it goes, high turnover, and ridiculous standards allowing 3 mistakes all year to be made. poor raises, they put you in multiple services and tasks thru the day with no warning. Upper management is un-involved with the agents. Overall for what they pay which is on the low end of call center work i would look else where. Not a team environment.
potlucks and nice co-workers
a place that sets their agents up for failure, with very little in training after the initial training is done.. no life/work balance period.
Manager (Current Employee) – Beltsville, MD – March 18, 2016
Company is all about doing more with less. Employees wear too many hats, very stressful environment.There is too many managers, and not enough support. Managers don't want to listen and are not from the elevator trade. They come up with ideas that don't always make sense b/c of this. This makes for even harder environment for employees. Company is constantly a revolving door especially in DC. Once people see what it is about they want nothing to do with the place. People leave pretty much every 2 years if not sooner.Too many meetings not enough time to get anything done. Training consists of more meetings where you are left thinking "what did I just sit through"? You are left feeling like you learned nothing, and that they just want to say they trained you. Meanwhile while you sit in all these micro managed type meetings, you are still held to getting everything done.
Innovative products. Hardest part of the job was scheduling all the projects: approval drawings, equipment scheduling, project staffing, etc. They hire a lot of new college grads that keeps the place fun. Good atmosphere.
Elevator Apprentice (Former Employee) – Las Vegas, NV – May 2, 2016
Great company with a great management team and office staff. Being in the field for the majority of the time, we depended on the office to cover the other end of our job. Great teamwork.this made going to work exciting
Anonymous (Current Employee) – Lisle, IL – September 17, 2015
KONE has been a wonderful team to be a part of. While it's a large company, the leadership is great to work with - very accessible and generally open to ideas. If you are someone who is willing to take on new challenges, you are most certainly able to do so and have your ideas heard and see your impact to the business. It's a generally conservative organization and may be slow to change, but it makes changes for the right reasons and always keep people in mind. One of the downsides is that it runs very lean. That allows you the opportunity to get involved in many things, but can be challenging. If you are someone who wants title changes to move up the ladder, this is probably not a good fit, but in terms of opportunities, there are always opportunities to take on new responsibilities and learn.
Crane Technician (Former Employee) – Omaha, Ne – October 16, 2014
Well typically the day would start out going to the office and being handed a couple jobs to go to and if you were lucky you'd get your 8hrs for the day or have to just take the loss and without enough work guess what the boss does he hires on another person. I was lucky to get 20hrs a week at times. The good part was the customers were really enjoyable and the co-workers were very helpful.