Bakery Clerk (Current Employee), Lynchburg, Va – May 5, 2015
Pros: 10% discount on Kroger items, co-workers are like family and help in hard times
Cons: Lack of teamwork and employee appreciation, scheduling inconsistency
Bakery clerk duties are split into three categories. You have bakers, cake decorators, and merchandisers. Bakers bake all of the goods like bread, cookies, pies, and breakfast items. Cake decorators take care of cake orders, gourmet cases, strawberry product, and the cake case. Merchandisers break down frozen deliveries and fill the floor with thaw-and-sell items. In most cases, you will be responsible for all positions in a given day. To work in the bakery, you will also be required to be trained in the deli (deli is not required to be trained in the bakery.)
A lot of your co-workers come to your aide in personal crisis. Many will raise money for cancer patients, those who have lost family, or just those struggling to give their children a good holiday. Raises occur every 6 months. Full time status is achieved after working 14 40-hour consecutive weeks. The whole system is based on seniority, including promotions. After reaching full time, you are pretty much guaranteed 40-hours a week if you have full time availability. If you don't, you'll have to fight for your hours.
Co-workers are catty and spread rumors quicker than a fire raging through a bone dry forest. Racism is everywhere and is directed towards all races. Most co-workers are completely ignorant and insensitive towards those with mental disabilities. Management does not care about employees' well being, availability, or human limitations. You are expected to work several peoples' positions and get all of the work done in your scheduled time (no overtime!) The union works only to keep lazy people employed. – more... Kroger supports abuse of employees by customers. The company has also re-implemented secret shoppers who judge your work performance based on one experience and do not factor in the busyness of the day or your work load. (Your performance is based on whether you acknowledge every single customer you come across.) Because promotions are based on seniority, people who shouldn't be in management are. Kroger also likes to spend millions of dollars are new programs each year to increase customer satisfaction when this money should be put to use in helping employees make a living wage. It is often forgotten that a happy employee generally makes for happy customers. These programs also tend to fail. – less
Customer Service Associate/Supervisor (Former Employee), League City, TX – May 3, 2015
I enjoyed the environment I worked in, along with leading a team of highly motivated employees.Management was always changing, most of the managers were easy going but also had their mind set on success.
Good place to work. You will earn a little folding money.
Meat Clerk (Former Employee), Tennessee – April 27, 2015
They will work with your schedule and is typically an easy job. Management is hit or miss some managers are awesome some not so much. If you are a people person then the job will be more enjoyable. Is hard to become full time employee and Kroger now limits amount of hours of part timers to 28 Hrs a week.
deli associate (Current Employee), Ann Arbor, MI – March 25, 2015
Pros: the medical benefits
Cons: short staffed
Product merchandising, ordering product, customer service, coaching fellow employees, and time management were some of the skills I learned working for Kroger. over the years I worked some great managers as well as some managers that I believe didn't know what they were doing. my fellow employees were great I have worked with people that are just earning a pay check and others that applied themselves. The demand to get as much done as possible with the least amount of employees would be the hardest part of the job. Working with the customers, going up and beyond for the customers, seeing the reactions on there face when you give them the best customer service is the most enjoyable part of the job.
I am very productive in the workplace , love work with other people
Ms. Demetria Warnsley, as a deli associate (Former Employee), Jackson MS. – March 18, 2015
The people who I work with were sometime late and very unfriendly to the customer I will always wait until the customer leave and address it the person that it was wrong what you did to that customer, you need to treat them the way you want to be treated. the environment was great place to work, I love my job there.
Front End Management/ Safe Controller (Current Employee), Fishers, IN – March 18, 2015
I have worked with Kroger for nearly 5 years, and for the most part it has been an enjoyable position. However, promotions are based more on seniority than merit, and I don't want to stay at my current pay rate for another 10 years while I wait for my boss to retire.
deli clerk (Former Employee), Russell Springs, KY – March 4, 2015
Pros: free lunch
Cons: short breaks
busy days, but great friends co-workers, learned customer service skills, good management, Great Customers ! standing, bending, lifting, twisting, kneeling, most enjoyable was meeting and greeting new customers.
Starbucks Barista (Current Employee), Jersey Village, TX – February 24, 2015
Currently understaffed and required to work under extreme pressure to meet expectations of upper management. Current working conditions are very stressful due to the unreliability of many new employees.
Customer Relations/Salesclerk (Former Employee), Cincinnati, OH – February 20, 2015
Pros: fun atmosphere, food
Cons: lack of communication and care
I worked the registers and would sometimes run a break for an employee or run the self-checkout lanes. I leaned a lot about proper communication and how to run the systems so that if there was a problem with the computers or machines, I was able to fix them. Management was a little disorganized. They did a poor job communicating what they needed from their employees which resulted in a lot of issues with schedules and tasks that needed to be completed. The co-workers were great. We made work enjoyable. The hardest part was dealing with management. Most enjoyable part was being a step under management and having other employees and even managers coming to me for advice on how to run a job or for some advice.
A somewhat dreary company built upon a great culture
Deli Team Member (Former Employee), Midland, MI – February 14, 2015
Pros: fantastic history, somewhat local, wide selection of markets
Cons: lax customer care, little pay, no room for advancement
What was apparently once a great company with a rich history has fallen to rampant consumerism and trade offs for quality. While I am not an advocate for spilling company secrets; my time at Kroger was not a very pleasant one. What passed for health code work was lax and the management cared little about it. Profits were the main concern of many upper managers and while that is the main goal of their market it should not come at the cost of their clients well being.
Cashier (Former Employee), Charlottesville, VA – February 11, 2015
Pros: your set schedule, room for advancement if you are willing to wait and are serious. many positions
Cons: some customers are hard to get along with.
Days at work are the same, same people, same items, same co-workers, most likely the same schedule too. Management is up-beat and great to get along with. co-workers are relaxed and are team oriented people. the most enjoyable part of the job is managing u-scan cluster: self checkout.