Customer Service Ambassador (Former Employee), Blue Ash, OH – June 17, 2015
Pros: Discount on Kroger brand items, special discount inside the store, Vacation and sick days
Cons: short lunch breaks, promotions based on politics
Taking calls from angry customers regarding Kroger related issues. I have learned how to deal with rude people and stay calm. I also learned how to navigate through several computer programs. The management – more... listens to your concerns, but rarely takes action. The turn over rate is very high. So I'm able to meet new people all the time. I enjoy helping the customer who appreciate what you have done for them. It gives me a since of satisfaction. The pay is below average. – less
Manager (Current Employee), Columbus, Ohio – June 11, 2015
The people you work with are good people. Hard balancing between work and life outside of work. Hours can be longer than expected with more stress. As Store Managers you do get nice bonuses which takes the pain out of the long hours.
Stock Clerk (Former Employee), Monroe, MI – June 10, 2015
Pros: Benefits, great people, great customer service.
I used to bag groceries at this place for about 9 months before being transferred to stock. I loved working midnights and having a blast talking to my co-workers while still getting work done. It did take a toll on me after a while which made me look for a different job with a better schedule.
Deli Clerk/Cashier (Former Employee), Southaven, MS – June 3, 2015
Pros: employee 10% discount, 1 HR lunch, great benefits
the most enjoyable part of the job is learning new things and meeting different people but the hardest part of the job is when you are trying to get things done and your supervisor or higher heads is – more... behind every second everyone is assigned to do different things but there's some time that co workers and supervisors team up with you to get the job done as quickly as possible so you can move on to the other task – less
Cashier/Bagger/Customer Service Representative (Former Employee), Owensboro, KY – May 28, 2015
Working at Kroger brings about some fond memories. Customers began to develop their trust in you regardings their needs, and more so, you establish a relationship with them to suit their needs and that's – more... what made it worth the while. I learned to how to be efficient with customer service as well as different tools and ways to go about making the customer's experience being worthwhile and memorable. It would have made for a more efficient store had management worked alongside their staff instead of against their staff. In short, staff rallied together to ensure that the job got done in order to deliever excellent customer service. I never experienced a difficult moment working at Kroger. The most enjoyable moments of working at the store that I worked at was just to see all the customers come and get to know them and familiarize myself with their needs so when they did visit the store, we'd be set to better service them. – less
Allowed me to advance my career but lacked proper management
Lead Pharmacy Tech (Former Employee), Dayton, OH – May 17, 2015
Pros: Great training and experience.
Cons: Unqualified management.
I started my pharmacy career with Kroger in 1997. I was very pleased with my employment. Unfortunately there were several changes in management over the years and uncooperative employees that made the – more... job very hard to focus on. I felt that the stress it caused not only at work but at home was taking its toll. I appreciate the experience and training I received but decided I could no longer continue my employment with the company. – less
Full-time Floater Pharmacist (Current Employee), Indianapolis, IN – May 7, 2015
Pros: Good benefits and compensation, mileage for over 20 mile round-trip drives, personable boss, flexible hours
Cons: No scheduled breaks for pharmacists, long hours
I enjoyed working at The Kroger Company. The opportunities to advance were readily available and my supervisor was approachable and personable. The hardest part of my job is making sure that everything – more... in the pharmacy runs smoothly while unexpected events and problems can occur at any second. There is no schedule to the day, so there is no telling at what time I would eat lunch, or at what time a difficult situation would occur that would back us up the rest of the day. The most enjoyable part of the job is that I was a floater pharmacist, so I got to meet new people all of the time, and I would never be at a too-busy or too-slow store for longer than I could handle. – less
Cashier (Former Employee), Richmond,Va – May 6, 2015
Pros: Paid every week, could get long shifts if you want, and nice people
Cons: Not enough hours and short breaks
Kroger was fast pace at times which made the work day go by faster. I learned how to really handle money working there. Management was very helpful and willing to answer any questions with no problems. – more... The work environment was positive for the most part and my co-workers were easy to get along with. The hardest part of the job was adjusting to the computers but I soon mastered that. The most enjoyable part of the job was meeting new people and engaging with customers. – less
Bakery Clerk (Current Employee), Lynchburg, Va – May 5, 2015
Pros: 10% discount on Kroger items, co-workers are like family and help in hard times
Cons: Lack of teamwork and employee appreciation, scheduling inconsistency
Bakery clerk duties are split into three categories. You have bakers, cake decorators, and merchandisers. Bakers bake all of the goods like bread, cookies, pies, and breakfast items. Cake decorators take – more... care of cake orders, gourmet cases, strawberry product, and the cake case. Merchandisers break down frozen deliveries and fill the floor with thaw-and-sell items. In most cases, you will be responsible for all positions in a given day. To work in the bakery, you will also be required to be trained in the deli (deli is not required to be trained in the bakery.)
A lot of your co-workers come to your aide in personal crisis. Many will raise money for cancer patients, those who have lost family, or just those struggling to give their children a good holiday. Raises occur every 6 months. Full time status is achieved after working 14 40-hour consecutive weeks. The whole system is based on seniority, including promotions. After reaching full time, you are pretty much guaranteed 40-hours a week if you have full time availability. If you don't, you'll have to fight for your hours.
Co-workers are catty and spread rumors quicker than a fire raging through a bone dry forest. Racism is everywhere and is directed towards all races. Most co-workers are completely ignorant and insensitive towards those with mental disabilities. Management does not care about employees' well being, availability, or human limitations. You are expected to work several peoples' positions and get all of the work done in your scheduled time (no overtime!) The union works only to keep lazy people employed. Kroger supports abuse of employees by customers. The company has also re-implemented secret shoppers who judge your work performance based on one experience and do not factor in the busyness of the day or your work load. (Your performance is based on whether you acknowledge every single customer you come across.) Because promotions are based on seniority, people who shouldn't be in management are. Kroger also likes to spend millions of dollars are new programs each year to increase customer satisfaction when this money should be put to use in helping employees make a living wage. It is often forgotten that a happy employee generally makes for happy customers. These programs also tend to fail. – less