Pros: good hours, genorous time off for holidays
Cons: healthcare bad, management bad, no idenitity as a company.
Where do I begin, I was hired and within the first two weeks the person that hires me quits. Then the VP controller, CFO and other higher ups quit. Minimal training, minimal communication with the supervisor of credit and collections and management. Can not build relationships with three different business units in the company as they absorb, deflect and redirect. Hours and holidays are great but this company has no idea of who they are and where they want to go and many are jumping ship. They wanted a negotiator and collections person, then they decided they wanted a customer service rep who sucks up to attorney's offices. Co workers in department do not speak to you and come and go with little or no communication. The morale in the collections group is about as high as a pool of water in the African desert. The hardest part of this job was how fast I could get to the door when I left at night. You can't challenge the sales staff, billing depts. or business development. The supervisor in the collections dept comes in and sits at her desk and does not communicate all day. Does not train, and does not lead. Customer service problems: No attention persons names on invoices, wrong pricing, irate customers when you call or e-mail. The most enjoyable part of the job was leaving it. I did get a great knowledge on my own of Get Paid, D&B, Cognos, Salesforce, and Saleslogix. Not once did anyone come to me and say nice job on this project, or hey great job here or there. Business units would blame collections for upsetting clients when they were the ones making mistakes and not taking ownership. Never in my 20 years + of collections have I been treated so badly and worked for such a bad company. Run as fast as you can, you do NOT want to work here!