My review reflecting almost 5 years of employment unfortunately decreased over time
Service Director/Fixed Operations (Former Employee) – Sacramento, CA – February 22, 2017
I enjoyed working with my team and exceeding my client's expectations, while working under very difficult situations. For example: Moving into a new facility which created it's own set of obstacles. Such as; lack of space to stage client vehicles for repairs, park completed vehicles after repairs. This was primarily due to a large increase of new and used sales inventory. The increase from sales inventory caused an overall 50% reduction with workable shop space, and necessary service/repair equipment. Malfunctioning equipment, many repeated facility issues that received delayed and/or ineffective repairs, causing delays and reduced production opportunities.
I enjoyed working with my peers, co-workers, clients, and vendors while performing at our most optimum levels, with consideration to the above challenges.
Upper Management seemed to have their hands tied, as I was often told. This made it more of a challenge to communicate my needs which ultimately lead to my departure.
The hardest part of the job at Kuni, was the enormous amount of efforts needed to maintain high CSI but much more importantly, ESI. I am proud of my efforts to never allow the above mentioned obstacles interfere with how I managed the department. We had some great months, both financially and with CSI/customer retention. I am disappointed that we were forced to face substandard support for our efforts and our opportunities as a service provider.
production related support, communication.