Support 2,400 Windows workstation users in an IT Service Desk environment. Assign and resolve IT service tickets using Altiris Console, troubleshoot hardware and software problems, and document all issues in real time. Solve network problems, install and update application software using Goverlan Remote Systems Management, and assist users with various computer tasks. Support Active Directory, and assist the IT team with various technical support tasks. Train users on the use of the company network and intranet portal, and install and support local and network printers. Document solutions to various technical problems and procedures. Delegate and escalate trouble tickets to the appropriate department when necessary for quick resolution. Also responsible for the accurate entry and verification of critical utility parameter tables in the IBM AS/400 mainframe.