Legal Secretary (Former Employee) – St. Louis, MO – October 9, 2017
I have not worked there since 1990s. It was a great place to learn how to be a legal assistant. Excellent benefits and great group of people. At that time no paid parking. Might have changed since then.
Call Center Customer Service Representative (Former Employee) – St Louis, MO – June 4, 2017
When I first started working at Laclede Gas, I thought I would retire from that company. It was a union job, the pay was good. However, over time, it became very restrictive and there was no interest in the company working with the employees to help them adjust their schedules in order to handle life outside of the company. If someone was 1 minute late from coming back from break, they were written up. The company allowed 14 minutes per day to use the restroom. If you went over the 14 minutes allowed throughout the day, you were written up and docked. Lots of mandatory overtime. The money was good but there was no care or concern for the people who worked there. Ultimately, jobs were outsourced. The new CEO was the beginning of the downfall in how the employees ultimately were treated.
Accounts Payable Clerk/Clerical (Current Employee) – St Louis, MO – September 25, 2015
Arrive early, have breakfast, arrange work and review emails. Read the energy news daily which has event updates nationwide and is very informative. Working in different areas in administrative positions learning the operations and the different aspects of the gas company; viewing the various management styles in those departments and how laborers/workers respond to their supervisors. With restructuring, the hardest part of the job is seeing years of experience going out the door through retirement and quality jobs being outsourced from St Louis area. Accessible workout facilities, outdoor seating for breaks/lunches or group meetings, excellent cafeteria and working cafes on each floor, bathrooms on each floor, larger personal work areas with up to date and ergonomic furniture.
supervision but not micro management
with restructuring having to reapply to keep current positions
Customer Service Representive (Current Employee) – St. Louis, MO – May 21, 2015
I have been with Laclede for more than 18 years, performing tasks such as Customer Service, Billing, Emergency Services, Data Entry, Problem resolution and mentoring of new Reps. Have consistently exceeded performance and time requirements for multiple positions.
User Support Specialist (Current Employee) – St. Louis, MO – April 6, 2014
Support 2,400 Windows workstation users in an IT Service Desk environment. Assign and resolve IT service tickets using Altiris Console, troubleshoot hardware and software problems, and document all issues in real time. Solve network problems, install and update application software using Goverlan Remote Systems Management, and assist users with various computer tasks. Support Active Directory, and assist the IT team with various technical support tasks. Train users on the use of the company network and intranet portal, and install and support local and network printers. Document solutions to various technical problems and procedures. Delegate and escalate trouble tickets to the appropriate department when necessary for quick resolution. Also responsible for the accurate entry and verification of critical utility parameter tables in the IBM AS/400 mainframe.
Have been employed with Laclede Gas Company since 1996
Customer Service Collection Representative (Current Employee) – St. Louis, MO – July 7, 2013
I love challenges and look forward to my day at work. I often finish my assignments and ask my fellow co workers if they need assistance. My manager sent a letter to the head supervisor stating that I am an excellent worker and always willing to help others and that she very much appreciates my willingness to help out at any given time.
I learn alot of different jobs that I can use in the future
I will lose my job in October, due to another dept closing, we are a union based company which allows someone to bump my current position.