therapist (Former Employee) – Memphis, TN – October 18, 2013
Lakeside is a for-profit psychiatrist hospital that controls most of the entry points for inpatient mental health services in Memphis. There are some really good clinicians that work there, but have to do so in high-stress conditions with little affirmation or recognition, inadequate resources, and management that measures success by average daily census and positive JCAHO scores. They hire fairly new therapists, burn them out after a couple of years, and the therapists leave and go elsewhere, disgruntled with the company, never wanting to refer back to them. There is not adequate supervision for licensure. The caseloads are unrealistically high. They manage with write-ups and micromanagement instead of training and reward for positive effort. They do not have a good reputation among clinicians in town that really know about the place.
RN - Adult West charge nurse (Former Employee) – Memphis, TN – October 6, 2017
Learned & saw things there I had never seen in 15 years of nursing - management & house supervisors VERY supportive - small community (compared to most medical facilities) so workplace struggles are understood & sympathized with by all - each & every Psychiatrist & MD was personable, communicative, willing to educate when asked questions without making you feel stupid & team-oriented - not computer-updated & still stuck in paper charting - at times short-handed to the point of feeling overwhelmed & dangerous
super supportive atmosphere & unusual scenerios
technologically behind - can become dangerously short-handed at times
Community counselor (Current Employee) – Memphis, TN – September 30, 2017
They should have security or someone outside of administration monitoring the cameras..becuase the ones that have never walked the floors or done any checks don't know how the check system go ESP. Dealing with patients and everything else that goes on in real time verses going off of what comes off of a paper about how things should go..meaning a person who has never did checks on a patient ever 15 min can't tell a person that does this every night how to do them unless they have witness and experience everything that could go on or wrong while doing them..things that could have you off on time for the checks.
No pros because they charge their own workers to eat in cafeteria
Some units need for staff becuase tgey have the same amount of work with less people
Mental Health Technician (Former Employee) – Memphis, TN – August 30, 2017
The overall work culture of this company is great, until administration is involved. Lazy employees are rewarded, while if you work hard and get noticed the penalties tend to stack up. It's a very backward system. The nurses on whole are great to work with, as are the patients. Administration is constantly asking more from employees with no added benefits or compensation. Under-staffing is also a large problem.
Community Counselor (Former Employee) – Memphis, TN – July 6, 2017
Scheduling can be a bit hectic, but overall it is a fair place to work. The children require special attention and can become quite upset, but communication is key. Keep a good rapport with the patients and the staff, and you'll do fine.
Housekeeping (Current Employee) – Barlett tn – May 22, 2017
The people there are not fit to work with they miss treat patients and it's sad to see not a friendly place to work prejudice is in tha place never send old people there they are really mistreated and cussed out and the big people know this.
Program Director, Child and Adolescent Services (Former Employee) – Memphis, TN – April 26, 2017
Extremely toxic work environment. Employees are expected to be available at all times, day or night. Management expects work to take priority over all things in your life. Sick kid? Doesn't matter! Death in the family? Doesn't matter! The hospital always comes first. Makes it very difficult to have life outside of work. Working at the hospital can easily become your life and then you'll feel like you should be a patient. No worries there, this money grubbing organization provides psychiatric services to employees- which is a nice touch. In order to be successful in this setting, one should be willing to sacrifice their dignity, integrity, healthy relationships, and sanity. Negotiate your pay. Every week there's a "budget crisis" this hospital generates the largest revenue for UHS- insist they pay you your worth.
You can say you work at the flagship hospital for UHS.
Community Counselor (Current Employee) – Germantown, TN – February 15, 2017
Lakeside works you to death and then some! Always short staffed, overworked and unnapreciated. Their brand new geriatric building is poorly designed and dysfunctional. Nothing makes sense in it. The brand new bathrooms flood because they were built in a way that doesn't work or make sense. They say the showers don't drain because of the shower curtains! That doesn't even make sense!! Your lucky to have enough hot water to give maybe two or three patients a shower. Housekeeping hardly cleans....they clock in and hide. The floors are sticky from dried urine and who knows what else...the bathrooms smell like old urine and dirty butt. Upper Management does not care about complaints or their staff. Administration for the getiatric unit makes me sick, they are so fake and they live in an alternate reality in which they don't have a single clue about how to run a well organized unit. A non-degreed person could run that unit better than the "professionals" in there now( very loose usage of the word professional) They burn you out very quickly. You are just a body to them. The DON is great though! Upper management however is horrible. Find somewhere else to work if you want to keep your sanity.
Community Counselor (Former Employee) – Memphis, TN – August 18, 2016
This is a greedy company that doesn't have your best interest at heart. The dietary department is disgusting. The head Chef is a racist and not fair. I will never work for him again. The health department needs to come in and overhaul the current situation. It's horrible. The whole staff are drunks or pot smokers. I say drug test them all.
HR (Current Employee) – Memphis, TN – July 6, 2016
The people that work at Lakeside truly care about one another and the patients that they serve. As a member of HR, I constantly hear how our staff enjoys the team atmosphere. I have also seen many people promoted here. There is great opportunity for advancement at Lakeside. Employees care a great deal about our patients and make a real difference in their lives. I've seen letter after letter from patients that tell us how individual employees have had a positive impact on their treatment!
Excellent benefits and paid time off; opportunity for advancement
Was going to apply for a job here and told my clients at another mental facility about it...
They begged me not to go and work at Lakeside!!!😂😂😂😂😂 He said they don't help their patients to get better, the staff is lazy. He claimed that it is a clean facility and you could probably eat off of the floor but the staff and management SUCKS badly!! The patient is ALWAYS right!!
Community Counselor (Current Employee) – Bartlett, TN – June 9, 2016
I am a Community Counselor. I enjoy the opportunity to work overtime in which results in a moderate paycheck. I have read all of the previous reviews, sadly I must admit they are very true. We are extremely short staffed and my coworkers are very rude to the patients. I would not recommend my job position to someone who can't deal with stress and a heavy workload. I shed tears daily for the patients due to Lakesides lack of given care from the nursing staff. I eye- witness staff neglecting patients everyday. I feel that the nurses want to be empathetic yet the stress extremely interferes thus their attitudes are very negative. When a medical emergency occurs, it takes too long for the patients to receive help. Management is very unorganized. They poorly train you and they show favoritism to their employees with seniority. If our joint commission and corporate office (UHS) knew the details about the situations that occur daily, they would close our facility. These are very sad and unethical practices, but I have kept my job only because I need the money. I plan on quitting as soon as I find a new job.
Heavy workload, Short Staffed, & Unethical practices
CNA (Current Employee) – Memphis, TN – May 5, 2016
Always,always under staffed sometimes only one cna with 30 patients, most of the staff is lazy and if.they are not a cna they always refuse to do ADL's so patients are always wet. Management doesn't care no matter how much you complain to them nothing changes surprised this place hasn't been shut down yet.
Short breaks, short of staff and management doesnt care
Resident Counselor (Former Employee) – RCI – July 21, 2015
They have good ways of dealing with kids. They have incentives that make them want to do better. If they do what's required, like cleaning their rooms, doing their homework, attending school(the alternative school @ Lakeside), and obeying instructions, they get to have fun activities. They can swim in the swimming pool, in the summertime, or play basketball and other games in the gym.
I enjoyed my co-workers. Most were well-educated intelligent people.
The hardest part was dealing with unruly kids, when they first came in the program.
I loved seeing the girls want to make better lives for themselves.
I worked weekends, 36 hrs, and it was considered full-time.
maintenance (Former Employee) – Memphis – November 28, 2013
As a former employee,I was there for almost 4 years.Recently I was fired do to a patient escape.Anyway,there are some people working there that are decent and really care about the patients..The Admin however actually care about profits and bonuses..I know,this is typical of a fired employee but As far as patient safety and comfort,,they would ratther spend multi thousands on floors paint and remodell,,The HVAC,,the most important thing greatly lacked...The staff are stretched much to thin as they are only needed when cencus is high,,,I was in maintenance and got to see ALL DEPARTMENTS and the inner workings.....My imediate boss is a decent man,,He really cares about His staff and patients,,His boss however will thow ANYONE under the bus to save his own hide....For the most part,the regular staff does the best they can with what they've got,,,...The management however lacks greatly..So there ya go,,if the management only cares about profits,you can make your own dtermination as to how your treatment will be...
Being able to help people
having management constraints so tight that you are not able to effectively be all you can be
Community Counselor (Former Employee) – Memphis,TN – November 19, 2013
A typical workday consisted of being a liason between the residents of Lakeside and the medical staff. I assisted with security checks and the admission of residents to an inpatient facility. I performed routine checks and assisted the patient population with basic needs. Throughout the duration of my employment, I was able to learn about various treatment methods and how different populations responded to them. I also learned about data entry in a medical setting.
Management for the most part was supportive, however there were constant staffing issues that were not addressed, most likely due to budgeting problems. I enjoyed the time that i spent with various co-workers as the lack of staffing support helped everyone develop a team mentality.
The most difficult part of this job was attempting to ensure that all patients had their needs adequately met, despite the previously mentioned lack of staffing support. The most enjoyable part of the position was being in a direct care setting and having the opportunity to positively impact people.