Student Services Representative
Lakewood College 5 reviews - Cleveland, OH

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Job Purpose:
The purpose of the Student Services Representatives is to provide friendly, fast, and efficient services to our students to ensure that Lakewood College has students fully satisfied with their services.

Job Duties:

  • A Student Services Representatives :
  • Organizes, scans and uploads all student documents to Doc Storage
  • Sends out Enrollment Agreements via Docusign
  • Ensures students sign Enrollment Agreements correctly
  • Ensures accuracy of Enrollment Agreements with database (writeback)
  • Ensures student identification is received
  • Ensures education verification is received (official HS transcript or GED transcript)
  • Ensures Proctor form is received and verifies Proctor via Docusign
  • Deactivates students after 30 days for non-compliance
  • Assigns students to course issues Welcome Packet via mail and email
  • Answers calls for student services
  • Responds to student emails
  • Answers live chat
  • Updates student records
  • Answers student voice mails
  • Handles student complaints
  • Ensures payment are received in full
  • Ensures grades are adequate
  • Issues materials
  • Places orders with publishers as necessary
  • Processes Extension Requests
  • Processes Leaves of Absence
  • Completes & boxes Graduation documents within 48 hours of receipt
  • Provides technical assistance to students

General Duties:

  • Performs work in accordance with his/her job and the policies and procedures of the company.
  • Abides by the company’s work schedule.
  • Keeps work area clean and orderly.
  • Orders supplies for his/her responsibilities as needed.
  • Uses the Organizing Board of the College in the performance of duties.
  • Abides by the Purchase Order system of the company.
  • Helps students and other employees directly or by referring them to the correct staff member.
  • Dresses professionally and appropriately for the work being performed.
  • Answers student’s questions.
  • Reports non-optimum situations and/ or commendable actions using an Employee Feedback system.
  • Professionally manages his/her communication lines with students and employees.
  • Attends applicable training as scheduled.
  • Participates in Staff Meetings.

*The hourly wage is $10 per hour during the 90 day probationary period and $12.00 per hour thereafter. The working hours are Monday-Friday, 9AM to 5PM. Interested candidates should forward a copy of his/her resume and submit an application online @
--No Phone Calls*

About this company
5 reviews