Free popcorn and team building..
Duties included resolving client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements via phone and or email. Write knowledge articles and whitepapers. Develop best practices. SQL performance tuning, administration and troubleshooting along with some Oracle. Supported MAC, Linux and Windows client/server infrastructure for Fortune 500 organizations. This includes, OS Deployment, Security, IIS, and several other functionalities.