Pros: discount, co-workers, learning opportunities
Cons: work holidays, weekends, no benefit package
Started as a service rep on the phones. I became a customer service rep two years later. I loved the fact that I was able to listen to the customer find out what they needed and provided solutions for their issues. Our motto from the CEO was " I will never be critical of any action taken on behalf of the customer". We were offered so many opportunities to learn new skills and I was happy to take up the offered classes to advance my skills. The hardest part of Lands' End was during our peak when there are 20 to 30 calls waiting but you never want the person on the other line to feel rushed or made to feel that their issue is not important to you. Management worked very hard at making us comfortable during peak by bringing water and treats to our stations, and by always being willing to discuss our concerns.