Interpreter (Former Employee) – Monterey, CA – July 1, 2015
A fast paced job done in the comfort of your home. Co-workers are at their homes or at the call center.You would get 1-2 breaks depending the hours worked. It was exciting because you would not know who would call next or what situation you would have.
Interpreter (Former Employee) – San Jose California – August 26, 2013
I worked for what was Language Line Services for almost 3 years. Was surrounded by many qualified and intelligent interpreters that as myself, were seeing as nothing more than a number. Our pay was miserable and did not reflect what we individually knew as interpreters. Our management is is willing to do whatever possible and throw anyone under the bus to succeed at Language Line. Our president thinks that by buying coffee mugs will make us feel better. We are the money makers of that company and yet we cannot get a raise or benefits. The hardest part of the job was to be asked to go into this page and many more in the web, to be say good things about a company that has done nothing more the oppress me. The most enjoyable was getting fired for following protocol and guidelines.
Interpreter-Spanish/English (Current Employee) – Moreno Valley, CA – July 3, 2014
The most enjoyable part of this job is that you get to speak to a great variety of industries. Never a dull moment. Love working from home. The flexibility of hours.
A typical day is answering calls non stop until breaks which are very punctual, you don't get a restroom break unless you take a SPECIAL but then you can only take so many of those until its excessive and you get warned for that. So restroom is only during breaks you have to make sure you take them, so beware if something upsets your stomach. You are reviewed every 3 months and someone takes the time to listen and let you know what you need improvement on . I love this part. We have interactive learning sessions if you are interested in learning more or improvement. Pay is minimum wage with bonus minutes. Benefits are not that great, not much coverage.
Interpreter (Current Employee) – home base – October 14, 2013
I work at least 9-12 hours per day Monday to Friday and Saturday and Sunday sometimes 5-6 hours . I also work with appointment bases , most of the work will be done over the phone ,face to face interpretation is also available .
Spanish Interpeter (Former Employee) – California – August 27, 2012
This job is a scam they lie about how much you'll make per hour as per min interpreter, in order to make $14 or higher you have to be on the call 20 or longer most calls are much shorter, they don't reimburse in full for phone line, study time of glossary and were sued for that in California. You'll be making approximately $8.00 per hour with lousy expansive benefits, don't bother ,find interpreting job that pays a living wage.
Once you choose your schedule, Impossible to change, will demand that you constantly study on your own time which is illegal they suppose to pay for everything work related, will check on you constantly, no sick time off, pay is much lower than recruiter promised. Company has extremely high employee turnover,basically a revolving door, because they don't want to pay living wage or properly train interpreters
locked into schedule, no sick time off, lie about your hourly wage
Customer service Interpreter (Current Employee) – Yauco,PR – October 30, 2012
I worked from home. Over the phone interpretation to different companies. Learned new medical, insurance and financial terminology. Hardest part of the job is the communication with management is only via email and the response was always delayed.
Spanish/English Interpreter (Former Employee) – Monte Rey CA – October 21, 2013
Its a very interesting job and you have to be able to think fast, have a good memory and be precise but still go with things as they come. Only challenge in my case, was staying home all day in the same place. Long calls can be draining but you always feel good at the end
Interpreter (Former Employee) – Monterey, CA – October 23, 2013
On a typical day, I would be on the phone with clients and Spanish speaking people. Love the job and the co-workers, even though I didn't meet them in person. At the end of the day, I knew that I did a good job, because I helped people.
Very convenient as far as saving you the commuting and working clothes expenses. However, the salary isn't great. In-person interpreters make a lot more. You really end up being mentally and sometimes emotionally drained.
Contractor (Former Employee) – new orleans (headquarters in California) – August 17, 2013
computerized system, able to log-in on the computer and start receiving calls. Landline required, extensive training with a language test at the end (the language you are interpreting to & from). Fast paced.
Spanish Interpreter (Former Employee) – Monterey – March 1, 2013
From a personal experience this was the worst company to ever cross my career path as an interpreter. They pay minimum wage regardless of one's education or experience (that doesn't seem to matter). This company bought out the agency that I was working for. We received a video via e-mail asking us to stay aboard and that nothing would change.......well, it changed my life. A few months later, my wages were cut in less than half and then to minimum wage wanting me to commit to 25 hours per week! I couldn't do it. My impression is that all that matters to them is that one works for cheap and nothing else. Furthermore, when other prospect employers have tried to confirm that I was an employee of the company, Language Line never confirmed with them either way. I tried to obtain a letter of recommendation and I was told that the company does not give those to previous employees. I have spoken in person to Language Line representatives telling me that someone would get back to me and no one ever did. Every time I see the title "Language Line", I think of a nightmare.
Portuguese Interpreter (Former Employee) – At home – May 14, 2015
I worked from home, over the phone interpreting from Portuguese to English and vise verse.
I started working in my scheduled time. Used a bin-aural headphone set. I worked full time and then at the end I worked part time.
We need to learn all the techniques to listen and to rely on the context at the beginning to understand the services we are providing.
I did not have too much contact to co-workers, however, my manager was a blessing. She was there to help me to improve in the areas where I need improvement and to cheer me up in the areas I had a very nice performance.
The hardest part of the job is that you cannot say your opinion. It is even hard because you are talking always in first person. Many times people is thinking you are the one saying things to them.
Helping people is always enjoyable to me. This is a job where you are improving the communication to people. Only for this aspect it is wonderful to work at this job. Also, the company is very fair in their payment and bonuses. Last but not least, working at home is a must to save gas and clothes. :)