Great Place to Work and Learn about different Languages and Cultures from around the World.
Pros: great teamwork and friendships.
Cons: no job security.
As a active member of both the Real Time Operations Team and the Interpreter Response Center, I perform combined duties and responsibilities which require a high degree of multitasking. From the TITAN Application Center, I simultaneously use application tools such as the Blue Pumpkin, the Interpreter Schedule, the Email Interpreter Schedule, the Interpreter Scheduling, the PTE Schedule Interface, the SIA Interpreter Contact and the PTE Master Schedule to effectively and efficiently--schedule hundreds of interpreters from around the world.
By using applications such as the Call Activity Report, the Comm. Room Monitor, the Coverage Report, and the ITL Interpreter Dialer, I respond to both call agents and interpreters, whether it is providing status on a specific language, or resetting break adjustments. I can also monitor the report tools to determine business needs and approve or deny overtime request.
The Worldwide Workforce Ticket Tracker easily allows me to create, edit, update status, add notes, respond to, and search for tickets. I use the Language Line Intranet (dashboard) to search for and to provide status which results in VOI documentation. In addition, I use the LAN Change application to change the LANS, and update the Daily Log Report. I assist interpreters with IMPACT 360 issues, and I use the CMS Supervisor application to monitor activity on most of the splits in either Normal or BC Mode.
I also respond to incoming calls on the OVI station and provide Video Interpreting Service. I document the results and input that into the OVI--TITAN station application. When – more... required, I use the Interpreter Observation application to Set-Up the Trunk.
My work experience as a LLS call agent has assisted me in making a very smooth transition from one assignment to the next. I enjoy Real-Time Operations because that opportunity reveals my close attention to detail, my level of professionalism, even my attendance record which I take great pride in… The training that I received from RTOT is impeccable and second to none. I truely enjoyed working with Language Line Solutions management and co-workers. – less