This company has variety of quality customers that I enjoyed to working with. But the management team is hard to reach, and very hard to be promoted.
Interpreter over the phone (Former Employee) – Home Based – March 20, 2017
I would have all kinds of calls connected to my home line and start the conversation in different topics right away. Customer service is the key as far as accurately and promptly switch languages from Mandarin or Cantonese into English, and vise versa.
I learned the difference of cultures, industries and types of customers' personalities and how to make everything work smoothly as a team.
The management coaching or supervising is minimal compare to any other companies I have previously worked for. Which is good and bad. Management role is important to employee development, I wish I had more opportunities to communicate with my supervisor and learn from them.
Workplace culture is pretty open and self oriented although we have unpaid weekly conference calls with other coworker to discuss the challenges or share some experiences in interpreting; most of the time, we still have to figure things out on our own.
The hardest part of the job is it is a white collar job but we were being treated as blue collar. Calls after calls, very mentally draining with restricted breaking time. Some times work at weekend evenings could be long and boring.
Get to know variety of industries, their jargons, and a broad knowledge is gained through working with professional dr. nurses, lawyers, judges, policeman. Customer service skills is enhanced.