Express Lane Lube Advisor, Puyallup, WA - December 19, 2014
A typical day at work would be greeting fellow co workers in the morning. prepare work station before open, if I couldn't the night before. Includes preparing numbered tags with proper rings attached for keys to tag the vehicle with the correct work order. Prepare work order sheets. Set up computer and have all needed screens opened prior to opening. Open service doors and greet customers in with clip board in hand to do a proper "walk around" of the vehicle to point out any damage with the customer and advise of any extra service needed (like windshield wipers or bald tires should be replaced). Advise customers of any specials that are or soon to be going on. Have the customer sign the work order form to perform only the desired services. During that time check to make sure no other services are advised according to the millage and their particular vehicle. Fill out the correct dollar amount plus tax to give the customer a figure idea. Once work order has been completely filled out write down your customers name and services as well as what work order number and time of arrival. Hand the work order over to the proper employee depending on the desired services. Coordinate between coworkers and customers. Provide customers with a estimate of wait time if they aren't dropping their vehicle off. Check on vehicles and advise customer on possible or needed services. Also inform them when their vehicle is almost done. If customers desire a shuttle ride home or somewhere to eat then you must communicate with the shuttle driver where they are located, if they are dropping or picking up a customer and how long until they can return to pick up the waiting customer. Make sure before returning the vehicle to the customer that it was vacuumed, serviced and washed before returning the vehicle to the owner.
It is a lot to learn in this job. You must have great communication skills and are willing to do everything in your power to help each customer. Must be organized as well as a great attitude.
The hardest part of this job is time management and knowing how much your machanic can handle. Handling the rush and not showing when you are overwhelmed. It is hard when you are under staffed. Then you aren't only doing your job but you are vacuuming vehicles or washing cars or preparing a loaner or an agreement for a rental car.
All in all you never know for sure what a day is going to look like, either way it is a great experience. You get to meet a lot of people and see what you are capable of and know what your personal limits are.