Pros: incentives for associates, benefits, vacation
Cons: healthcare for level associates
I was over a small staff of 17 to 21 employees. A typical day for me was having huddle first thing to ensure the staff is ready and prep for the day by going over reviews and requests of guests and discuss any maintenance issues with staff and maintenance technician. Next, I would walk the property and assist with any help in breakfast or desk at check out time. Afterwards, I would check emails and work on any reports in any down time. After lunch time, I would walk the property checking on room attendants. By midday, my AGM would be coming in. I would ensure a manager is present at check in time through midday. For the remainder of the day, check over any reports and assist the staff with any customer issues and customer satisfaction, check emails, and check voicemails.