From the first day I started, I've been treated with nothing but respect from coworkers. Even on days where we had a code red alert and our operators were worried, the team I work for always pulled together and got through it.
During my first few weeks, I was put in charge of a few tasks that really helped some other people in the company. Nothing incredibly major, but it still made me feel like I was helping support the company as a whole and that they trusted me despite my newness.
Keeping the ticket quota down is the hardest part. You feel like you've been tossed into the ocean, but your fellow support is more than willing to help you learn to swim.
This is a company that switched from a salary-based pay to an equivalent hours-based pay for their support staff because they felt that support was not being fairly compensated for the overtime they had to pull sometimes.
Typical day at work is getting in, taking calls from operators, following up on tickets, and working with the sister company in Sri Lanka to make sure that the businesses that use our product are taken care of.
Yes, things break sometimes. It's technology. It's going to happen. But from what I've seen, we do our best to do right by our customers.
I know that the other reviews of this company are not very flattering. Leapset has been around for about 3-4 years now, and they've had to learn a bit about how to be a company. From what I've seen in the time that I've worked there, they're constantly trying to improve themselves and their product and do right by their employees.