Pros: respected judgement of tour staff, looked for lead and input from the road
Cons: few discussions by management about future opp's
The people I worked directly with were there to legitmately support road work and events. Did not dismiss out of hand ideas, observations, and alternative concepts because they did not come from 'the office', looked for input as to how to best accomplish ROI within framework of tour. Appreciated communication across all channels, from interoffice to the client, and did not look to 'manage' interaction with clients, rather encouraged it.