Pros: free food, free sodas, extravagant parties
Cons: low pay, no work/life balance, horrible bullying management
The pay is low, the environment is toxic and hostile, Human Resources is a joke. You're just a number to them, a body in a chair, and it's their way or the highway. You get lectured for going to the restroom or getting a drink of water, and frequently are pulled off the phone for "reviews" that add no value whatsoever to the customer's experience.