Pros: Always busy, never a dull moment
Cons: No company contributions to 401k Plan, small vacation packages
Each day brought different challenges. There was truly no way to predict how things would unfold. Some days were stream-lined while other days there was many issues and errors to resolve. There were so many errors both internally and externally that often times much phone work was required which would delay getting results or fixes in other areas.
Co-workers were generally helpful in assisting my needs...some went over and above while others took much time in corresponding to requests. Most co-workers were indeed a joy to be around and very uplifting on a daily basis. Outside of a few co-workers, there was little camaraderie.
I learned that paying close attention to details and keeping of accurate records saves much time later. This allowed for easier access down the road if and when errors occurred. Keeping lines of communication open is a must. Patience is a high priority as well.
The biggest challenge I faced was waiting for other sources to complete errors and requests I had. Many took weeks to provide a simple fix, however, they too faced challenges within their departments and computer systems. Another challenge was in working with an over seas office that was on an entirely different time day and zone...there was only a small window of opportunity to make contact with our over seas office..if it was missed, something had to wait another day or sometimes two.
The most enjoyable part of my job was in resolving an outstanding issue and in the cleaning up of old accounts that were not previously resolved. And in helping another get something resolved – more... for them. Being able to direct and assist was the most rewarding. There's no better feeling than being able to help and get results and give a co-worker information that enabled them to proceed in a task. – less