Pros: Great Managers, Coworker
Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of data networks.Primary technical contact for critical issues for a global Intranet application. Tasks included resolving technical failures in a timely manner, automating application monitoring tools and providing technical expertise for application upgrades. Prepare technical training and process documentation for team to aid with day-to-day support issues. Analyze and resolve technical problems for established networks. Plan, test, recommend, and implement network, file server, mainframe, and workstation hardware and software. Serve as technical specialist in network problems and emergencies. Troubleshoot and resolve network production problems.
Assist with critical system outages, software upgrades and capacity planning. Coordinated with business executives, software experts, help desk and data source teams in a 24x7 availability environment.
Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system. Recommend network solutions for short-, medium-, and long-range network projects. Determine plan layout for new hardware or modifications to existing layout. Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems.
Work with vendors to resolve complex network problems. Maintain confidentiality with regard to the information being processed, stored or accessed by the network.Document network problems and resolutions for future reference. Other duties as assigned.