Lab Supervisor (Former Employee), california – June 9, 2013
Pros: great coworkers
Cons: everything else is horrible no joke
I worked at lc for 3+ years and i've stayed because the people you work with made it enjoyable and that's all that's good with this place. Take that away and you have bad management, horrible regional directors and massively stressful workplace.
I worked with this woman and she was the nicest person ever. So sweet and pure, just absolutely amazing. – more... She worked around you, would bring lunch for others occasionally, i just can't say enough for her but she passed away. The company sent an email saying they set up a donations plan and all stores are encouraged to donate while they (lenscrafters) will donate up to $500. Pathetic. A million dollar company can't give $1000? $5000? This woman has a husband and 2 young kids and $500 is the best they can do?
The bad runs all throughout the higher management. When you complain about managers always being late or calling in sick nothing gets done either. I could go on.
All in all, if you want something temporary or part time then this is probably a place where you can work and not deal with all of its shortcomings but other than that run away. FAST. This place will not care for you and what you have to say unless you're a rabid BS'er with something to show for. – less
Apprentice Optician (Former Employee), Cincinnati, OH – May 25, 2013
There was a full time manager at a store who was demoted so she took over he hours that were for the part time position I was hired for. Corporate kept me as long as they could in the main office (training office), but after this individual took over my hours I had 4 hours a week which definitely was not fair after I had went through months of training – more... and was a great employee. – less
Optician/Sales (Current Employee), Ma. – April 26, 2013
Pros: 1 free pair of glasses every 12 months
Cons: the bad out weights the good by far!
A typical day at work can vary. They have counters that count every person in or out. They reprimand you for not selling enough even if you have people picking up glasses or contacts your surprise to sell them more?There are no excuses even if the traffic counter says no one has walked in in 2 hours. Unrealistic!You have to be able to be optician, manager(even – more... if your not),receptionist,doctor tech,lab tech,janitor anything and everything. You better be able to multitask several things, phones and people all at once. Breaks??You better punch out for your break but don't plan on taking your break. Schedules?Your lucky you get it by Saturday night and the week starts Sunday. More time than not hours are being cut so full time staff are lucky to get 32 hours, better be ready to use your pto to supplement the other 8 hours. Forget vacation because you use your pto so you have a full 40 hours and the rest you end up carrying over. If your part time because of hour cuts you will be lucky to get a 3 hour shift some weeks. Be ready to text from your personal phone sales numbers to gm's,RDO's etc. a diffident times. Over my many years with LC I have worked with wonderful people, that does make the stressful difficult working conditions bearable. As far as training go's they will train you to sell, sell, sell...making them lots of money is what is most important...not making people see and love their new look, although they try to preach that money is the most important thing. LC offers great products but you better take out a second mortgage to afford what we HAVE to sell you. Management is out for themselves. There really isn't room for promotion unless your in the "it" club and even then probably not. They will have people work full time hours and not give the the full time benefits. I love my customers for the most part. The hardest part of my job is not being able to provide a necessity at a reasonable price. LC isn't the great work place it was before money hungry luxottica took over. The tv program 20/20 summed it up in 2012. Sad to say but do yourself, family and sanity a favor stay far away from LC. – less
Optician/Optometric Technician (Former Employee), Augusta, GA – April 26, 2013
Very unstable working environment. The company is way too focused on making money rather than helping the patients. Priorities are askew due to hiring and paying according to popularity. At one point I had the highest sales and customer service compliments but was passed over for a raised for the manager's friend.
Internship (Former Employee), Columbus, OH – April 16, 2013
This job challenged me with my analytical skills. I learned about reactor design and equipment design to produce lenses. I further tuned my lab reporting and note taking skills. My co workers were very friendly and management explained everything in a detailed manner.
A good stepping stone to pursue a career in optics
Lab Technician (Current Employee), Maple Grove, MN – March 7, 2013
Pros: when hitting goal money is good
Cons: upper and mid management is saddening, no accountability. made to lie to customers
On the store level most stores have awesome employee's. This company is watered down with mid management. Forget about being promoted. Once you are a GM or Lab manager thats the end of the line. Pay increase's are insulting. There is NO advancement opportunities.
Optician/ Retail Manager (Former Employee), York, PA – February 24, 2013
Pros: on the job training/hands on training/ interactions with the public
Cons: retail hours, mall setting
A typical day at work was busy. Even if the business itself was busy there were daily routine items that needed to be done prior to the close of business. My location was cross trained, so we all did the retail and doctor's office job. Cleaning, vendorizing the frames, shipments, general office duties, insurance verifications, preliminary tests for – more... the optometrist etc. We were all pretty much family since we were together all the time. It was stressful at times but overall I had fun. I must say that Lenscrafters does have the best on the job training when it comes to optics and management. Even though I no longer work there, I have taken a lot from the experience. There are management tactics that I currently use in my daily life. The most enjoyable part of the job was knowing that I made a difference in someone's life. It could've been the simplest frame repair/screw replacement or the 10 year old child that can now see clearly in school. The biggest thing was knowing that we could save people's eyesight just by having an eye exam. Your eye health can show many signs of diseases without a patient having symptoms. The hardest part of the job was actually leaving. You develop relationships with co workers along with patients that you helped throughout the time working there. – less
Retail Manager (Former Employee), Macon, GA – February 4, 2013
Pros: spiffs, discount on glasses, exam
Cons: expensive healthcare
I enjoyed this job a lot bc I always enjoyed working in the optical industry however there was way too much micromanaging and this wasnt the place for me. There were way too manyconsequences if your sales were not at a specific percentage daily
general manager (Former Employee), kenosha,wisconsin – February 2, 2013
Pros: free pair after a year
horrible work ethics, company is out for money.they do not care about their employees.nothing but gossip and drama internally.they rake employees and customers over the coals.if you have morals and ethics do not apply.you may like it for a few months but it gets old fast. no recognition, no appreciation, unrealistic sales goals,hire ppl with no experience. – more... management changes constantly.keep subpar people on bc there's too much red tape to get them out. – less