Retail employee, Worcester - November 7, 2014
The best thing by far at LCU is the benefits for full time employees. Other than that I can't say much for the company- the technology is right out of the year 1997. Technology problems are swept under a rug and ignored for the most part. Different departments complain when they have to help someone in the branch. It doesn't feel like the company as a whole works like a team. Instead they are too concerned with their own job to have the decency to help out. They act like people in the branches sit around eating Bon bons all day when in reality we probably do the most and deal with the most **** by far. Hours for retail employees are too long and stretched out for work/life balance. Going in at 7 and getting out after 5 makes for a really long day. Customers don't even come into the branch that early. Training is a problem within the company. They'll slap an ATM In your branch and expect you to basically teach yourself how to use it (they're more complex than you think) same goes for "new" technology or policy (usually a more outdated way of doing things than before) they'll explain it to you in a brief 5 minute meeting and expect you to have perfected it. You're made to feel like you have a say in what goes on, but you don't. Everybody at LCU handles things differently when it comes to policy and that makes things frustrating. You're made to feel like your thoughts and concerns are being heard, but no positive changes are made. The organization needs a makeover....new technology & new employees with better attitudes.