Helpdesk Analyst (4 month contract) (Union Square)
*Primarily Tier 1&2 support, engaging with end users to resolve PC/Mac technical issues, including Citrix, VPN, and specific advanced or complex application issues.
*Process driven, facilitating/writing how-to docs and guides for users. Reviewing and updating documentation.
*Configure and install workstations.
*Troubleshoot end user problems, onsite and remote support as needed.
*Experience with Microsoft Office applications, imaging laptops/desktops, supporting MacBooks, antivirus, network share permissions, mapping printers, etc
*Participate in 24x7 on call rotation
*1-2+ years working helpdesk/field ops in a hands on networked business environment, with an Active Directory domain.
*Technical certifications such as A+, MCP, MCSE, Network+ not required, but a plus.
*Candidates must provide excellent customer service as well as have excellent written and oral communication.