A typical day in the office before proper staffing was a challenge. once fully staffed we functioned in the capacity needed to meet SLA's. I learned a great deal about the travel and banking industry.
There is a great need for better management training. My co-workers are a great team of people , most willing to go over and beyond to keep the company successful. Working with inadequate training , staff and communication from executive management. the enjoyable part of my job is working with dedicated people.