Store Manager (Current Employee), Tamarac, FL – December 1, 2014
Being a specialty store, a typical day at work involves conversing with customers and selling to them. Qualifying customers and meeting their needs is a key component. Leslie's is a small operation, so being a store manager means there's a limit to how much you can delegate to operate your store. Most of the day to day operations must be done by the – more... manager, most notably communications from corporate. The hardest part of the job is the dependency on different departments for the success of your store. Being in the pool industry, we have two kinds of big tickets-Service and Commercial. We have a service department that handles installations and other kinds of calls for customers, and a lot of times issues with the department can mean a loss for sales at store level. A large amount of frustration stems from the lack of control the store has to take care of the customer. For our commercial department, we also have Commercial Centers that are here to assist our stores. Again, the stores have to depend on the centers sometimes to help provide us with product and deliveries to customers. The retail stores are small, so there's very limited available inventory on hand. Because the retail stores have such a large dependency on other centers, the limited control the store management has for their stores becomes a very large obstacle to overcome. Leslie's is normally a low key environment; you normally don't have a large amount of customers to help at one time. Because its a small operation, keeping control of inventory is pretty easy. The off season hours are pretty good, however the summer hours are brutal. – less
Assistant Store Manager (Former Employee), Casa Grande, AZ – August 11, 2014
Understaffed staffing model, policies/procedures/priorities change depending on who you walk to. Communication poor and sometimes non-existant even between Sr level management. Classic case of too many cheifs and not enough indians
Store Manager (Former Employee), Indianapolis, IN – August 7, 2014
Pros: advancement opportunities
Cons: under compensation, inadequacy in work-life balance.
There are great resources in place but if you happen to have a new DM appointed to your area that doesn't know the ropes and isn't willing to ask for help, be prepared for them to make life heck. You can forget about any thought to returning from maternity leave and getting logical expectations too.
Sales Associate (Former Employee), That one place, Somewhere – July 10, 2014
Pros: good coworkers, nice customers
Cons: non existent breaks, job will end
Upon being hired you are promised hours that never come, they offer 40 hours a week and say that they will come in the summer, what they dont tell you is that they will have to send you home early every day to save labor, oh and its a summer job that ends in early summer. The job is strenuous, with one employee unloading at least 8 pallets by themselves. – more... My manager personally was cool and did what he could to help, he was knowledgeable however i know from helping out at other stores that this is not always the case. If you have anyone that depends on you for financial support DO NOT accept this job, pay is inconsistent at best, and you will be let go at the beginning of summer. – less
Manager in Training (Current Employee), Rochester, NY – July 6, 2014
Pros: great team
Cons: wish summer was longer
I have been in the pool industry for many years. From building and service to sales. I am grateful for the opportunity that Leslie presents for me and my family. For those who know it takes a great deal of work in the summer time . If your not willing to work than work at McDonald's where they really work you to death.
lead sales associate (Former Employee), tx – June 29, 2014
Pros: once your hired really hard to get fired
Cons: not steady job when seasons change
District Management micromanages in store management is unprofessional and little to no benefits super high traffic is summer day with only one associate working and hours are cut that only manger and assist manager are working all other employees are let go
Assistant Manager (Current Employee), NC – May 27, 2014
Pros: learn about pools and equipment, it's a job, benefits.
Cons: no life in the summer, long hours by yourself, heavy lifting, low wages, no raises
Everything the other posters say is true-good or bad. You work the winter months all by yourself from open to close. Very slow days with not much to do-that can be a pro or con depending on your personality. During the summer months you work 10-12 hr days non stop without a lunch break with another employee. The most employee's this company employs – more... is 3 during the summer months and then lets the LSA or SA go after the season. They pay $10.00 per hour to ASM and Manager's make about $33,000/year. They offer somewhat decent benefits to managers but it's not likely you can afford them with a low salary. There is a lot to know for the little wages you get. Very little training (videos) and if you are lucky to have a knowledgeable Manager you can learn a lot about pools (if you ever plan to own one, want to go higher in the company, or get employed by another pool store) other then that your exp is worthless. You unload trucks by yourself most times. Customers get angry if their water doesn't balance. Overall wages are low, long hours, work most holidays, no life in the summer. never get weekends off (just like any other retail position). – less
Manager (Former Employee), San Antonio, TX – March 12, 2014
Pros: hiring within the company.
Cons: 60+ hours a week for at least 6 months straight
I was a manager for many years at leslie's....not my finest years I have to say. All the negative reviews on here are really the truth. It takes a long time to really know what you are doing in this position. Its takes a lot of chemistry, electrical and plumbing knowledge to excel at this job. It takes a minimum of a year before you can really help – more... someone with there pool b/c there is so much technical knowledge you need to understand about chemicals. There is a lot of manual labor. Unloading an entire truck by yourself. Taking out 50 -100 lb item by yourself. Working 60 hours a week easy! Pay is not very good for any employee. Leslie's should pay employees a lot more than they do for all the work that goes into the job. I could go on forever... – less
Poor and LAZY management. Takes advantage of employees.
Assistant Manager (Former Employee), Baton Rouge, LA – February 12, 2014
Cons: low pay, lazy store management, too much work for the low pay
I would give this place ZERO stars if I could. I was hired as an Assistant Manager, but the store manager, who was a younger guy about 23 yrs old, never trained me on ANY managerial duties EVER and NEVER even gave me KEYS to the store. I am a FEMALE, but he had me removing shelves and painting, removing heavy merchandise from shelves, stocking heavy – more... merchandise and pretty much anything that required a lot of heavy manual labor while he just stood behind the register and did NOTHING. He never helped me at all. He would go and take "bathroom" breaks just to text in his phone. The store was slow at the time because it's during winter so he could've helped me do SOMETHING but he DIDN'T. He had me sweep the entire store and all the rugs by myself and the entire time I just felt like an underpaid, overworked regular associate, not an assistant manager which I was hired for, plus I'm a COLLEGE GRADUATE with more experience than the store manager. At the time of hire I was told that I would be getting 40 hours a week but he was only scheduling me 28 hours per week and sending me home 4 HOURS EARLY EVERYDAY!!! I finally got fed up and just quit after about 2 weeks. DO NOT waste your time here at ALL. The management is LAZY and will COMPLETELY take advantage of you and WALK ALL OVER YOU!!! – less
Lead Sales Associate (Current Employee), Maryland Heights, MO – August 19, 2013
Pros: downtime to keep store clean/organized
Cons: long, slow days
The location that I work at is a newer location in the company and doesn't see nearly as much business as the other locations in the company do. Most days are slow, seeing only a few people in a ten-hour shift. I do feel that I have learned a lot about pools, given the short amount of time that I've worked there. I wish that the days were busier.
Sales Associate (Former Employee), Belle Isle, FL – July 18, 2013
worked from about 9am - 5pm almost every, stocked shelves, maned the register, moped and swept floors, did water test. management and co-workers were great. hardest part of work what the days it rained or was slow. i enjoyed everyday of my job.
Assistant Store Manaer (Current Employee), Ardmore, PA – April 18, 2013
Pros: advancement opportunity
Cons: longer hours
I started with Leslies as a Lead Sales Associate and was promoted within a fairly short time to an Assistant Manager role. The job is challenging but rewarding: the team is always willing to help find an answer and the customer interactions make the days go quickly. The hours can be long especially during season, but as with any retail job, there are – more... slower and busier times of year. I really like the chance to grow and also the growth of the company overall. – less
Store Manager (Current Employee), Atlanta, Georgia – April 15, 2013
Pros: training, career opportunities
You'll work hard, especially during the summer, but if you're looking for a place where you can move up and have a career, this is it. They have a great training program which gives you the knowledge you need to be successful. It's very rewarding to work with the customer's to determine the best solution to their pool care needs.
Manager (Former Employee), Arizona – April 12, 2013
Pros: opportunities for advancement
Leslie's is a fast-paced, customer focused retailer. They have an incredible training program to help their employees become experts in the field. If your willing to learn and work hard, the opportunities are endless.
Manager (Former Employee), Marietta, GA – September 17, 2012
Coming into work about one and half hrs early to read and print e-mails for the staff to sign off. Setting up work orders for service techs. Setting up special orders. Training future store managers and summer staff.
Just felt over worked 55 plus hours a week sometime over 62 just to play catch up.