Pros: good pay and benifits
Cons: better to be lucky than good.
You can do your job well, have customers who appreciate your efforts and are very happy with your work, and yet be let go because you didn't meet the metrics requirements.
Working for Lexmark has become a numbers game. If you don't consistently meet your numbers, your out. No matter that the customers are happy, you didn't meet the numbers. The fact that in order to make 1 of those metrics numbers required you to sacrifice 2 other metrics numbers, or that issues with 2 service calls in a months time can push you over the numbers they require...If your not extremely lucky, your out.