Liberty Mutual Employee Reviews

Found 1,321 reviews matching the search
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Fun Work Place
Insurance Agent (Former Employee) –  Phoenix, AZJanuary 23, 2017
Great job but offers no flexibility for work/life balance . Management team is good but not empathetic. Hours do niit work for family people with young kids.
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Work-life balance
EMEA Information Technology Security Manager (Current Employee) –  Miami, FLJanuary 23, 2017
maintaining a healthy work life balance is a significant concern for employees.
The company does a good job at developing talent and employees are able to move up the ranks.
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Micromanagement at its worst
Customer Claims Rep II (Former Employee) –  Latham, NYJanuary 23, 2017
By far one of the worst jobs I've ever had. On the phones all day taking calls. It was impossible to handle your own claims and meet state regulations. Customers were always complaining they never heard from their adjuster. The main focus of management was how many calls you took and quality of inbound calls. You are working as a call center representative not as an Auto claims adjuster.
Pros
Pay, vacation time
Cons
Everything else
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Fund place to work at, great people and dedicated employees
Senior Claims Consultant (Former Employee) –  Glendale, CAJanuary 22, 2017
A typical day at work was coming in and giving 110%. I take pride is my work, and I am very passionate about completing and meeting my goals.
Pros
Working as a salary employee. Working on accounts that had a liason
Cons
Working long hours and sometimes weekends
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Great work life flexibility - No advancement
Hard worker (Current Employee) –  FloridaJanuary 20, 2017
This company is great if you want to remain your position and enjoy the benefits & work life balance - which is excellent.

But if you are looking for advancement, this is not the place to be and the picks for management are subpar so be ready to be given poor instruction as the company changes direction at a moment's notice. Additionally, internal HR/interviewing is a joke.
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Productive place to work
Customer Service Specialist (Former Employee) –  Tampa, FLJanuary 17, 2017
The management at the time that I worked there was not good. They have since been replaced with new management. Being micro-managed is always difficult. Working on the phone with people listening to everything you say and telling you what you could have done differently is sometimes quite annoying.
Pros
Flexible time off
Cons
Being on the phones all day
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Great pay great atmosphere
Mailroom Associate (Former Employee) –  Allentown, PAJanuary 17, 2017
Loved working thier was treated like family great hours loved everything about the office, everyone very friendly work was stable compensation was great advancement very quick
Pros
Everything
Cons
None
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Fun to work with
Sr. Java/J2EE/UI Developer (Current Employee) –  Dover, NHJanuary 16, 2017
It is a good experience working with the co-workers of the organisation. Every one is friendly and made life easier by sharing the work load. Had a chance to perfectly balance my professional and work life.
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State of the Art facility coming to Legacy West in Plano Tx.
Licensed Insurance Agent (Current Employee) –  Plano, TXJanuary 16, 2017
Excellent work-life balance. Liberty Mutual is a great place to jump start your insurance career as an Agent.
Great continuous coaching and mentoring.
Always feel they are great at being transparent.
Outstanding co-workers/peers & have made life long friendships.
Great benefits including plenty of flex time and vacation days to take off.
Pros
job advancement, job security, great benefits
Cons
metrics, typical in a call center environment though
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A great place to work with lots of opportunities to grow with company.
Business Analyst I (Former Employee) –  Irving, TXJanuary 16, 2017
I learned most of my computer skills from this company. I enjoyed working with a great team of people. The hardest part for me was some of the management were not helpful when problems came up.
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Good pay, Tons of stress, Understaffed, Unorganized
Claims Adjuster (Former Employee) –  Lake Mary, FLJanuary 16, 2017
Typical claims adjusting job. Work box is always full and always red as nothing can be done on time. Colleagues when asked to help are also very busy to assist as we are on the same boat and management does not assign or distributes claims fairly. Since acquiring Safeco there was an immense amount of pilot projects happening at the same time. Those not in a pilot program had their claims tripled and had to meet the same numbers as before. It is nearly impossible to get great survey scores if you cant follow up with the client of give them the time they need, deserve and pay for.
Pros
Ability to request time off within 48 hrs advance. Good pay. Paid training out of state
Cons
Unfair and bias management; Unrealistic production goals, unfair distribution of work, no work life balance
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poor work life balance
Customer Service Representative (Current Employee) –  Springfield, MAJanuary 13, 2017
numbers orientated/group activites are constantly removed c/o taking more calls/not a fun place to work,work seems strenuous and it is hard to feel motivated
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Fast paced
Claims Customer Service (Former Employee) –  New Castle, PAJanuary 13, 2017
All your days consist of taking inbound calls from policyholders and claimants which could be taxing, to hear of death and loss can be heartbreaking.
My co-workers were great and informative and enjoyable to be around. management were helpful and some were informative.
The hardest part of the job was the hardship and the loss, the most enjoyable part of the job was when there were complete and all are satisfied with their outcome of the claim.
Pros
working with wonderful people
Cons
very young people in a management position. many changes
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Great place to work
Commercial Advisor (Former Employee) –  Fairfield ohioJanuary 13, 2017
Many amenities for the employees with big cafeteria and gym inside the work place. Overall a great place to work.
Lack a bit of personal touch since it is a big company everything is motorized per number and not by each individuals needs.
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Life sucker
Customer Service Representative (Current Employee) –  Portland, ORJanuary 12, 2017
Management is not logical and they rationalize everything. Unbelievable standards for production when there is no work.
Pros
Schedualing works with you
Cons
trainging
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a lot of change
Manager (Former Employee) –  Atlanta, GAJanuary 12, 2017
Company is going through major change - difficult to sell - customer service no longer local. Many sales representatives are looking for other jobs as well as managers.
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Liberty Mutual Review.
SR Customer Claims Rep (Former Employee) –  Liberty Lake, WAJanuary 11, 2017
For the first year or 2 i enjoyed working there. However, the management team i was not in favor of. We had to building the department i was in from the ground up. You had to find stuff wrong about the system and training material, if you didn't, they would hold it against you when review time came up.
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Liberty Mutual
Claims resolution rep (Current Employee) –  Warrenville, ILJanuary 11, 2017
Great company but unstructured and they do not support their employees adequately to succeed in the work they are given. Liberty Mutual Claims center in the third party department is very stressful.
Pros
Great compensation
Cons
Management expects robot performance
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A COmpany that Truly Cares about its employees
Underwriting Intern (Former Employee) –  Walnut Creek, CAJanuary 11, 2017
Its a good company and I liked it just filling out the character requirement at this point not really interested in all this why do I have to fill this junk out.
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Fantastic company to work for
Customer Claims Representative (Current Employee) –  Liberty Lake, WAJanuary 10, 2017
They offer a competitive pay, great benefits, truly believe in helping you grow with the company, fantastic company to work for.
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Overall rating

3.8
Based on 1,338 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.0
Job Security/Advancement
3.3
Management
3.2
Culture
3.5

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