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Liberty Mutual
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702 reviews

Liberty Mutual Employer Reviews

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Great Company
Insurance Service Representative (Current Employee), Township of Jackson, NJNovember 19, 2014
Liberty Mutual is a great company. They have an excellent training program and are truly invested in the well being of their employees.
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Not enjoyable
Sr. Property Loss Considered Specialist (Current Employee), Kansas City, MONovember 18, 2014
Everybody always feels scared for their job as management tries to encourage better work performance by scaring you that you'll be fired.
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Good job
Customer service representative (Former Employee), New Castle, PANovember 17, 2014
Pros: good breaks, great food, great employees
Cons: stressful calls
The company itself was very nice. Everyone at work was friendly and I enjoyed my time there. Typical day was taking calls from customers who were just involved in accidents, and helping them through the steps to get a claim put in nice and easy. Management was always nice and helpful, and overall the culture at work was awesome.
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Great pay, great opportunity however there is not much of a work life balance if working here.
Human Resource Generalist (Former Employee), Dover, NHNovember 17, 2014
Pros: great pay, benefits
Cons: no work life balance
Liberty Mutual overall is a great company to work for, however, depending on which department you land in, the work life and management differ greatly. If Liberty could figure out how to ensure a consistent experience from dept to dept, and figure out how to allow for more balance, it could be an employer of choice. Management could use training too.
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Day in the life of a CSR at Liberty Mutual
CSR/Licensed Insurance Agent (Current Employee), New Castle, PANovember 13, 2014
Pros: work life balance, 401k, flexible time off
A typical day for a CSR at Liberty Mutual can vary. For the most part, I take incoming calls from policyholders, third parties, dealerships, lienholders and various other entities. Services are provided for billing inquires, coverage confirmation, coverage and/or policy changes and explanations of documents received. I act as an educator to the customer, – more... providing additional lines of insurance that may be beneficial, such as life, auto, home, mortgage protection and personal liability policies. Examples of duties performed off of the phone would include meetings, as well a training new and existing employees. I am also a member of the Centralized Follow-up Team that consists of processing incoming emails and faxes. At times, call outs may be required to obtain additional information from our policyholders in this position. – less
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Constant learning environment
Senior Business Consultant (Current Employee), Boston, MANovember 11, 2014
Working at Liberty Mutual has been an interesting experience. You are constantly learning and have the opportunity to try new things.
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Terrible hours, poor upper management, good pay
Case Manager III (Former Employee), new yorkNovember 11, 2014
Pros: salary, benefits
Cons: unreasonable workload, managers
A typical day is taking 22 calls per hour. This does not include the calls you make. You also receive 75 emails and 50 pieces of mail per day. You are expected to address each line of communication. If upper management doesn't like you as a person they try to target you and play mind games. Caseload is beyond manageable, unless you are the special few, – more... then your work is compared with others that have half your caseload. When you don't measure up then you are a target. – less
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Large Corporate Environment
Lead Analyst (Current Employee), Boston, MANovember 11, 2014
Can be a good place to learn the business. Generally strong co-workers, but very bureaucratic.
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Great Company
Administrator/Branch Manager Assistant (Current Employee), St. Louis, MONovember 10, 2014
Great team, I learned alot in the insurance busniess and the company and managers are great also.
the only reason I am inquiring is due to the office moving.
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Company doesn't develop employees
CSR (Current Employee), Mish, INNovember 5, 2014
The company has a terrible work/life balance and doesn't make it a priority to develop its employees for the next level. The salary structure is not competitive.
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excellent
Senior Claims Specialist III (Former Employee), Dallas, TX Minneapolis, MN Duluth GANovember 3, 2014
I was transferred to a new town with my family. The commute was over 2 hours so I had to resign. Liberty Mutual/Safeco is a wonderful company.

I was employed for 9 years and after raising my children for the most part went back to work for Liberty/Safeco for 3 more years.
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Great Benefits
Senior Claims Specialist (Current Employee), Chicago, ILOctober 30, 2014
Great benefits and pay. If willing to relocate, there are endless opportunities for advancement. Continued emphasis on work/life balance.
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fair
Customer Service Rep (Former Employee), Golden, COOctober 30, 2014
Pros: hours
Cons: short term
Temp assignment job - early release.
assisted inbound customer calls
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Productive and Fast-Paced Workplace
Legal Intake Billing Specialist (Current Employee), Williston, VTOctober 29, 2014
Pros: good pay and benefits
Cons: little room for advancement
A productive and goal oriented workplace with responsible staff and management, but unfortunately few advancement opportunities depending on office location.
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Fun working here and we can learn so many things while working
Java/J2EE Developer (Former Employee), Indianapolis, INOctober 29, 2014
Pros: free lunch, games, and class room training
Cons: short break, games, lunch and dinner parties
very great work environment and good to work over there and beneftis like health insurance, dental, eye and life
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Excellent company
Case Manager III (Former Employee), East Syracuse, NYOctober 25, 2014
Excellent company. Good working conditions and fair management.
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Professional atmosphere but overly focused on quantifiable results that don't target the important aspects of the job.
Claims Adjuster (Former Employee), Suwanee, GAOctober 23, 2014
The claims adjuster position is a good way to get your foot in the door. It pays well but you really have to dive in with both feet and be prepared to be completely buried in claims. There are too many claims and not enough adjusters so you never, ever feel caught up. The turnover is very high as adjusters get burned out.

They are very strict about – more... not wanting you to work past your assigned hours. That is good if you can leave the job and not worry about the mountain of claims you didn't get to and your "numbers" will be affected. Everything is measured. Even the calls that go to voice mail at night when you are not there are counted against you. – less
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salesjob work all the time and dedicated to serving the public
Insurance Sales Representative (Current Employee), Teays Valley, WVOctober 21, 2014
Work all the time. No good on the pay. Not a typical work day. Learned a great deal and property and casualty and life insurance.
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Professional Environment
Business Analyst (Current Employee), OhioOctober 21, 2014
Pros: great benefits
Cons: ever changing environment
Professional office with many opportunities. Management always encourages continuing education. Hardest part is that there is a never ending change. Even though it may be hard, it keeps things interesting and creates advancement opportunities.
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Excellent support in all levels of the company.
Retired (Former Employee), San Jose, CAOctober 21, 2014
Pros: compensation plan, benefits, and support of management
Cons: lot's of hours in the early years but will pay off in later years in one can stick with it.
Daily acquisition of new clients and continual servicing to book of business. Constant marketing thru lead generation, networking, and referrals.
Alot of attention to detail necessary throughout the career and if one is a self starter, the dividends of compensation pay off greatly.

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About Liberty Mutual

At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a – Read more