Liberty Mutual Employer Reviews

Worked as Work Comp RN. Very high turnover, of both general RN staff and management. Poor communication and management.
Very 'old school', micromanagement, controlling. High work expectations, require unpaid overtime. You can do better

My work was primarily associated with the Catastrophe unit of Safeco Insurance Company and Liberty Mutual Insurance Company. Safeco was purchased by Liberty in 2008. The Catastrophe Unit was a cohesive unit charged with the handling of claims from natural weather related claims from all over the United States. The work was sometimes hectic but satisfying. – more... The management team was attuned to the needs of the employee and conducted timely meetings to recognize the achievements of their employees. – less

Since Liberty Mutual is a Fortune 100 Company, it offers a stepping stone for college graduates to jump start their corporate/business career.

I worked at the Lake Mary, FL office as a customer claims rep. Consider these Cons before applying... You are handcuffed to the phone. Mandatory overtime comes and goes frequently! Management acts like its ok when you choose not to volunteer for voluntary overtime but then behind your back they consider you NOT an ideal employee. Favoritism is abundant – more... in the office. Extremely hard to get a promotion even when you qualify. They reward employees at the expense of others poor performance. They email blast and post your personal work performance on boards so everyone can see in the office. They don't care about moral among the employees. When management sees everyone is becoming stressed they reward the office with a catered lunch or jeans days. Yearly bonuses (VIP) which are given every March based on company and personal performance will be taken away for not meeting a goal even if you hustled and work hard all year. Unrealistic claims handling goals. Extreme case loads. About 70 to 90 open claims in your box. You are expected to call everyone in 24 hours. Answer your dozen voice mails and your dozen emails within 2 business hours and answer and take 15 to 20 calls per day. Status calls are very diverse and can take up to 30mins a piece to resolve. Constant management pressure over AUX/ACW or simply put, time off the phone. Everyone handles each others claims based on answering the phones so one simple auto claim can turn into a fiasco with a dozen claims reps in the pot making different decisions. QA is a whole other story. If you enjoy the call center and the high stress environment, this the perfect job for you. – less

LIberty Mutual has a lot to offer their employees. Their training programs and work life balance opportunities are exceptional.

Liberty Mutual provides a welcoming, efficient environment to develop your career

Liberty Mutual treats all employess fair & equitable. I have been working for Liberty Mutual for 5 years and now fully vested in the company. There is room for advancement and if you are motivatated to work hard you will be rewarded by success.

Liberty Mutual is a reputable company but inter-office communication between upper and mid level management needs improvement.

Growing company with plenty of opportunity. Lots of opportunity.

Some of the best people I have ever worked with, I work with now at Liberty. The projects we work on can be quite challenging, and there are plenty of them.

My first few years with Liberty Mutual was under Safeco. The job tasks were reachable and stress was not bad. As we fell under Liberty Mutual, much more was asked of you and claims flows increased. The management I was exposed to was great and co-workers were good about helping. The hardest part of your day was trying to get everything in that was required. – more... The most enjoyable part was every once in a while, a customer would call in to tell management what a good job you did – less

Really enjoy Liberty Mutual, the people are outstanding and hardworking, I'm looking for advancement in my career.

I absolutely love working for Liberty Mutual. As part of the Personal Insurance arm of the company, I saw huge changes to improve processes and customer service. While standards were quite high, so was empowerment for adjusters.

My office, unfortunately, is slated for closure in a few months and my only regret is not transitioning to Liberty sooner.

A typical day at work would include, filing claims for customers involved in accidents or effected by natural disasters.

Handeling about 35-40 calls a day.

From management I learned how to interpret the customers needs based off of information that I was given.

I learned how to be a leader, and take ownership for my actions.

From coworkers I learned – more... how to be more open to other walks of life, and accepting of others differences.

The most enjoyable part of the job, was being able to tell the customers that their claim would be paid for, and walking them step by step through the process of what needed to be done further. – less

Company has great benefits and job advancement if you wish to move out of town.

Let me first say that aside from the abysmal selling market, Liberty Mutual was one of the BEST companies that i've worked for. Benefits weren't the best i've had, but they were good. The work environment was great. As an agent, we're not bound to a big office/small cubicle environment. We had a small office with a big cubicle with tons of in/out of – more... office flexibility. My manager encouraged us to get out of the office and market, prospect, and sell. The only problem... rates were not completive AT ALL. Even with the best of the best prospects, our rates just weren't good enough for a young agent trying to build a solid book of business. If it wasnt for the tough market, i'd probably still be there. But for us sales guys you know that unless you get that big account early or have a lucky stretch, your days are numbered the minute you accept the job. But thats sales in THIS market. It's gotta get better at some point, that time is just not now... – less

Great people to work with. Too many different claim systems. All antiquated, making day-to-day claims work much harder and time consuming than it should be.

I enjoyed working in the as a workers compensation nurse. However after getting pregnant with our first child we made a decided that I would leave my full time position and become a stay at home mom.

Was very much like high school (in crowds), If you were liked then everything was golden, if not be prepared to be cornered into overtime.

Make sure you get all you were promised and told when your hired because once you're in, they take all that they told and promised you and throw it out the window.

Fast enviroment. constant phone work. When insured called in take detail statements of facts of accident go over coverage set up appraisal on vehicle set up reservations for car rental.

I have learned to listen to the customers as they tell you alot of information.

Management micro managed

The hardest part of my job was that we took claims for all – more... of USA and diffrent areas diffrent laws.

It was rewarding when you hear from customers, thanking me for helping them. The same with shops if they had a situaction and customer was in front of them what ever the issue was, it was resolved right then and there. No passing the problem because it was not my claim i just resolve the issue. – less