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Liberty Mutual
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276 reviews

Liberty Mutual Employer Reviews

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Compensation/Benefits
Management
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Job Work/Life Balance
Very good benefits
Senior Administrative Associate - Area Manager (Current Employee), Westborough, MA – May 15, 2013
Pros: benefits and salary
Cons: i don't find insurance an interesting field to work.
LIberty Mutual has a lot to offer their employees. Their training programs and work life balance opportunities are exceptional.
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Generally enjoyable workplace
Long Term Disability Case Manager (Current Employee), Phoenix, AZ – May 14, 2013
Liberty Mutual provides a welcoming, efficient environment to develop your career
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Great Company
Retention & Sales (Current Employee), Phoenix, AZ – May 10, 2013
Pros: upper management does apperciate employees feedback & will make changes accordingly
Cons: small raises
Liberty Mutual treats all employess fair & equitable. I have been working for Liberty Mutual for 5 years and now fully vested in the company. There is room for advancement and if you are motivatated to work hard you will be rewarded by success.
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insurance
Casualty Claims Specialist II (Former Employee), Hunt Valley, MD – May 7, 2013
Liberty Mutual is a reputable company but inter-office communication between upper and mid level management needs improvement.
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Growing company
Claims Manager I & II (Current Employee), Wilmington, DE – May 7, 2013
Growing company with plenty of opportunity. Lots of opportunity.
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Challenging workload, great people
IT Employee (Current Employee), Plymouth Meeting, PA – May 1, 2013
Pros: co-workers, free coffee
Cons: work / life balance.
Some of the best people I have ever worked with, I work with now at Liberty. The projects we work on can be quite challenging, and there are plenty of them.
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Ability to multi-task a must
Auto Claims Adjuster (Former Employee), Atlanta, GA – May 1, 2013
Pros: good pay
Cons: stress, fast pace
My first few years with Liberty Mutual was under Safeco. The job tasks were reachable and stress was not bad. As we fell under Liberty Mutual, much more was asked of you and claims flows increased. The management I was exposed to was great and co-workers were good about helping. The hardest part of your day was trying to get everything in that was required. – more... The most enjoyable part was every once in a while, a customer would call in to tell management what a good job you did – less
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My Experience
Underwriting Assistant, Commercial Markets (Current Employee), Boston, MA – April 30, 2013
Pros: flexible hours
Cons: currently not many areas to advance
Really enjoy Liberty Mutual, the people are outstanding and hardworking, I'm looking for advancement in my career.
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A fantastic company
Senior Claims Specialist I (Current Employee), Ontario, CA – April 26, 2013
Pros: good pay, average benefits, flexible schedule, great training for new hires
Cons: the further one is away from boston, the fewer opportunities there are for advancement
I absolutely love working for Liberty Mutual. As part of the Personal Insurance arm of the company, I saw huge changes to improve processes and customer service. While standards were quite high, so was empowerment for adjusters.

My office, unfortunately, is slated for closure in a few months and my only regret is not transitioning to Liberty sooner.
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Business oriented while providing great customer service
Claims Adjuster (Former Employee), Indianapolis, IN – April 25, 2013
Pros: great pay, great 401k plan
A typical day at work would include, filing claims for customers involved in accidents or effected by natural disasters.

Handeling about 35-40 calls a day.

From management I learned how to interpret the customers needs based off of information that I was given.

I learned how to be a leader, and take ownership for my actions.

From coworkers I learned – more... how to be more open to other walks of life, and accepting of others differences.

The most enjoyable part of the job, was being able to tell the customers that their claim would be paid for, and walking them step by step through the process of what needed to be done further. – less
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Great Benefits
Administrative Assistant (Current Employee), Greensboro, NC – April 24, 2013
Company has great benefits and job advancement if you wish to move out of town.
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Awesome Company Just steer away from being an Agent
Sales Agent (Former Employee), Orlando – April 24, 2013
Pros: work environment, work-life balance, flexibility, strong company, conservative company, good technology
Cons: rates, market, and product
Let me first say that aside from the abysmal selling market, Liberty Mutual was one of the BEST companies that i've worked for. Benefits weren't the best i've had, but they were good. The work environment was great. As an agent, we're not bound to a big office/small cubicle environment. We had a small office with a big cubicle with tons of in/out of – more... office flexibility. My manager encouraged us to get out of the office and market, prospect, and sell. The only problem... rates were not completive AT ALL. Even with the best of the best prospects, our rates just weren't good enough for a young agent trying to build a solid book of business. If it wasnt for the tough market, i'd probably still be there. But for us sales guys you know that unless you get that big account early or have a lucky stretch, your days are numbered the minute you accept the job. But thats sales in THIS market. It's gotta get better at some point, that time is just not now... – less
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A review
Claims Specialist II (Current Employee), Englewood, Colorado – April 22, 2013
Pros: co-workers
Cons: claims system
Great people to work with. Too many different claim systems. All antiquated, making day-to-day claims work much harder and time consuming than it should be.
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Great organization
RN, BS (Former Employee), Roseland, CA – April 18, 2013
Pros: good enviroment
I enjoyed working in the as a workers compensation nurse. However after getting pregnant with our first child we made a decided that I would leave my full time position and become a stay at home mom.
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Sr. Customer Claims Representative (Former Employee), Phoenix, AZ – April 15, 2013
Was very much like high school (in crowds), If you were liked then everything was golden, if not be prepared to be cornered into overtime.

Make sure you get all you were promised and told when your hired because once you're in, they take all that they told and promised you and throw it out the window.
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Benefits changed every year for the worse. Culture so fast pace that alot of mistakes by management as well as staff fell into the cracks.
SR. Property Case Worker (Former Employee), Wallingford, CT and Westboro MA – April 12, 2013
Pros: manament often provided lunches.
Cons: trying to expedite services such as for appraisal and never had enough staff to appraise vehicles.
Fast enviroment. constant phone work. When insured called in take detail statements of facts of accident go over coverage set up appraisal on vehicle set up reservations for car rental.

I have learned to listen to the customers as they tell you alot of information.

Management micro managed

The hardest part of my job was that we took claims for all – more... of USA and diffrent areas diffrent laws.

It was rewarding when you hear from customers, thanking me for helping them. The same with shops if they had a situaction and customer was in front of them what ever the issue was, it was resolved right then and there. No passing the problem because it was not my claim i just resolve the issue. – less
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nice place to work
Claims Specialist III (Former Employee), Wallingford, CT – April 9, 2013
Pros: local
Cons: traffic heavy
nice place to work, does not change much.
Work regular hours 8 to 5.
Managed reasonable well
co-workers are local
volume heavy
People let you alone to work
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Professional
Insurance Agent (Current Employee), Lake Mary, FL – April 5, 2013
Pros: decent computers and it support
Cons: corporate promotes even the worst who interviews best.
Hard work. Typical corporate atmosphere. Inbound Sales with Leads provided and can come from anywhere.
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Great benefits
Insurance Commercial Lines Underwriting Assistant (Former Employee), Fairfield, OH – April 4, 2013
Monday-Friday
Professional environment
High standards required
Heavy workload
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Liberty Mutual was a great company to work for
Workers Compensation Clerk (Former Employee), Pittsburgh, PA – March 29, 2013
Pros: nice lunch room area, close to bus stop.
Cons: i worked in the city, atop the us steel bldg, 41st floor, so getting out for lunch and back in on time was no easy task.
A typical day was spent doing what I was trained to do. I input information into an old Telex machine all incoming claims for workers compensation claimants. I sent out standardized letters to physicians, patients, and agencies. I had some personal friends that assisted me in this position making the time there so much more enjoyable.

The most difficult – more... part of the position was at times, the overly busy phones, however, when needed, I was able to get help with this. Coworkers and Management, in most cases, were friends so we worked together very well...and efficiently. – less
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About Liberty Mutual

"Helping people live safer, more secure lives" since 1912, Boston-based Liberty Mutual Insurance is a diversified global – Read more