Liberty Mutual Employee Reviews

Found 1,584 reviews matching the search
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liberty mutual was a okay workplace
Customer Service Representative (Former Employee) –  Plano, TXJune 28, 2017
the typical work day was clocking in a taking high calls until break. i learned how to navigate many systems via 2 desktops and how to be more efficient on the phone. management was very picky and sometimes can be unprofessional. the workplace culture as a whole is kind of business first family or friends last.
Pros
involvment in the work place, catered lunches, games and prizes
Cons
shortbreaks, high healthcare
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Snake environment a very scary place to be if you're not in the "in" crowd
INSURANCE AGENT (Former Employee) –  Houston, TXJune 27, 2017
great pay great benefits but a toxic environment. Sad but true. Typical day was hard work but very rewarding compensation wise. The politics were the scariest and nastiest things I had ever seen. I feel sorry for people who work under those conditions.
Pros
great pay
Cons
toxic scary place to work
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stressful
Supervisor (Former Employee) –  FloridayJune 27, 2017
This is a good company to work for with benefits. The jobs are highly stressful if you are in a front end position or are a mid-level manager. There are opportunities for some advancement.
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My first job here
System Administrator (Former Employee) –  Portsmouth, NHJune 27, 2017
So not a bad one i learned a lot at this place. Great colleagues I got to share knowledge . good place i live around the office spot . i mean close to it
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Fast paced on the go
Licensed Customer Service Rep (Former Employee) –  Springfield, MAJune 27, 2017
Liberty Mutual was a great place to work at. Face paced calls and sometimes trying at times.. Great management and great coworkers. on a computer and phone assisting policy holders.
Pros
You feel like a member of a family not a team
Cons
face paces sometimes hard customers to deal with
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Very Fast Paced
Claims Analyst (Former Employee) –  Hunt Valley, MDJune 26, 2017
I enjoyed processing claims but the work is very fast paced so you have to be able to keep up. You get approximately 15 claims per day and there are strict metrics that you are expected to meet.
Pros
Great Benefits
Cons
Little Room For Error
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Job Securtity
Legal Admin (Current Employee) –  Springfield, MAJune 25, 2017
It's a secure place to work great holidays, work life program. Benefits and insurance . Room to advance and casual dress atmosphere.Job performance reward system to all employees.
Pros
Security, holiday
Cons
location
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Internship
Sales Intern (Former Employee) –  Naperville, ILJune 24, 2017
Internship consisted of labeling, cold calling about 50 calls a day, working events such as golf outings, developing leads, and quoting customer on home and auto.
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Good company but very political
Manager (Current Employee) –  Lake Mary, FLJune 23, 2017
Liberty is a good company overall but is in the process of changing its company's culture and org strategy. Sometimes that means that senior leadership is going in one direction and middle management has not caught up in their management styles of front-line employees. Great benefits though!
Pros
Benefits
Cons
Performance Rating and Politics
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Very professional environment
Intern (Former Employee) –  Boston, MAJune 23, 2017
liberty mutual was a very conservative environment. the staff was nice/ the managers were ok they weren't all that nice. their attitudes weren't genuine. the work wasn't hard.
Pros
professional enviroment and you learn alot
Cons
managers and boring
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Great company!
Customer Care Specialist Presidential Service Team (Current Employee) –  Irving, TXJune 23, 2017
The employees are very welcoming. Company cares about employee satisfaction. New ideas are encouraged and lots of opportunities for advancement. Highly recommended.
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Great place to work
HR (Current Employee) –  Boston, MAJune 22, 2017
Liberty is on a mission to become a global employer of choice and making the necessary changes to achieve that goal. It's an energetic, innovative company with a long track record of steady and sustainable performance.
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Exciting and always something to learn
Administrative Assistant (Former Employee) –  Douglasville, GAJune 22, 2017
I loved working at Liberty Mutual because it was never a dull moment. I worked with some of the best team players. Group sessions where team building was awesome. So many personalities and cultures always made it fun while learning. The company offers great opportunities for learning and growth. I am still friends with some and I left the company 3 years ago. The hardest part was when I was told they were closing the office. It was truly sad.
Pros
Awesome environment within office and satellites
Cons
Closed the office where I worked
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Nice company
Team Lead (Current Employee) –  Dover, NHJune 21, 2017
Good company to work
Reasonable benefits and good work culture.

Easy interactions with the senior management people.
Insurance Benefits are reasonable.
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Great Company and Benefits
Sales Representative (Former Employee) –  Glendale, AZJune 21, 2017
It was a great learning experience. Manager was great to work with and knowledgable in all area's of the company. Flexible hours and the opportunity for advancement was good.
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Well organized work place
Customer Service Representative (Former Employee) –  Tampa, FLJune 21, 2017
Very well organized and people friendly everyone welcomed new employees. Great company to work for if starting out in the insurance industry. Super cool work environment
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Flexible
Account Services Director (Former Employee) –  Alpharetta, GAJune 21, 2017
Travel. Travel. Travel.
Very little support.
Sink or swim atmosphere.
Learned a great deal.
Loved working with the customers.
Cut throat atmosphere by folks doing the same job.
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Productive and efficient place
Paralegal (Current Employee) –  Carmel, INJune 21, 2017
This job is very routine, very stable. No surprises or overtime. Stable environment, lots of time off. Some training provided. No advancement potential.
Pros
Great time off; insurance
Cons
Boring no room for advancement
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Large Loss Adjuster
Large Loss Adjuster Property and Casualty (Former Employee) –  New EnglandJune 21, 2017
I can't say enough about how wonderful Liberty Mutual Insurance is as a company, from upper management all the way down to the field level adjusters. Amazing benefit packages and amazing co-workers.
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no loyalty
Business Systems Analyst II (BA) (Former Employee) –  Glendale, AZJune 20, 2017
no loyalty, makes cuts across the board but management always manages to keep their jobs. no work life balance if salary. work til you drop. benefits good
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Overall rating

3.8
Based on 1,605 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.0
Job Security/Advancement
3.3
Management
3.2
Culture
3.5