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714 reviews

Liberty Mutual Employer Reviews

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Job Work/Life Balance
Compensation/Benefits
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No work life balance.
Senior Claims Adjuster (Former Employee), Irving, TXDecember 17, 2014
On a typical day you are expected to handle over 16 claims a day not including pending work, emails and the calls you receive on your cases as well as your coworkers. They do not properly train adjusters and give a full work load that will sit when you go to training for 2 weeks.
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Good place to start your insurance sales career
Sales Representative (Current Employee), El Paso, TXDecember 17, 2014
Pros: good compensation
Cons: no long term stability
Great place to work and gain insurance sales experience. Target market is a married couple, homeowners, educated and multi-car household. Renewal rates are very high and make it challenging to grow a book of business.
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Professional Company
Complex Short Term Disability Case Manager (Current Employee), Dover, NHDecember 10, 2014
Benefits are good. Good work-life balance. Job is stressful and demanding and caseload is too high,
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Awesome company and work enviroment
Sales Associate (Current Employee), Brentwood, TNDecember 9, 2014
Normally call customers through the day, trying to cross sell them on policies they don't already have with us. I try to generate as many quotes as possible leads to more business for my team and for Liberty Mutual. Great work enviroment! Awesome colleagues in the Brentwood office and great management. Definitely love the atmosphere the most at Liberty – more... Mutual. – less
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Decent company to work for
Personal Insurance Agent (Former Employee), Gainesville, VADecember 8, 2014
Pros: a lot of time spent outside the office
Cons: low commission
Liberty Mutual is a good company to work for. The hours are long and insurance products can be difficult to sell in a very competitive market.
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Attitude impacts Work Outcomes
Bodily Injury Claims Specialist III (Current Employee), Phoenix, AZNovember 30, 2014
I have learned a great deal about a variety of subjects through my role as a bodily injury claims adjuster including law applications, insurance procedures and coverages, corporate work environments, socioeconomics and communication skills. The medicinal side of the job is very watered down in order to be able to smoothly articulate a complex subject – more... matter to both claimants and attorneys while not souring my rapport. I have learned that most decisions and outcomes are highly influenced by one's relationships. Therefore, I try to be a positive and friendly force amongst my peers and managers, and extend courtesy and professionalism to the people whom my work product directly impacts. The high volume of work which carries severe consequences if performed inaccurately has pushed me to look for new and exciting careers that will maintain and flourish my positive and charismatic personality. – less
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AIM Internship
Customer Service Representative (Current Employee), Mishawaka, INNovember 29, 2014
Had a great experience, I learned a lot about the juvenile courts and courts in general. Everyone at the office was great. They really care about their clients ............................................................................................................................................................................................................................................................................................................
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fun and loving enviroment
24 Hour Care Taker (Former Employee), Roseville, MINovember 28, 2014
Pros: having fun
Cons: long hours
helping patient maintain a good state of mind and having them live their daily life as if they were not in pain and also making the patient be able to start taking care of them selves and also making them believe they can ge better
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Great place to work!
Insurance Sales Representative (Current Employee), ArizonaNovember 23, 2014
Liberty Mutual has been a great place to work. The company provides licensing for its Direct Response Center Reps and a great training program to help you on your way.
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Productive place to work
Risk Management Consultant (National Markets) (Former Employee), Fort Lauderdale, FLNovember 23, 2014
Liberty Mutual is dedicated to employee life work balance and professional development and growth. Amerisure is simply a great place to work.
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Great Company
Insurance Service Representative (Current Employee), Township of Jackson, NJNovember 19, 2014
Liberty Mutual is a great company. They have an excellent training program and are truly invested in the well being of their employees.
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It ain't what it used to be
Senior Field Investigator II (Former Employee), Pittsburgh, PANovember 19, 2014
My department was outsourced, so I'm left with a bitter taste in my mouth.
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Not enjoyable
Sr. Property Loss Considered Specialist (Current Employee), Kansas City, MONovember 18, 2014
Everybody always feels scared for their job as management tries to encourage better work performance by scaring you that you'll be fired.
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Good job
Customer service representative (Former Employee), New Castle, PANovember 17, 2014
Pros: good breaks, great food, great employees
Cons: stressful calls
The company itself was very nice. Everyone at work was friendly and I enjoyed my time there. Typical day was taking calls from customers who were just involved in accidents, and helping them through the steps to get a claim put in nice and easy. Management was always nice and helpful, and overall the culture at work was awesome.
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Great pay, great opportunity however there is not much of a work life balance if working here.
Human Resource Generalist (Former Employee), Dover, NHNovember 17, 2014
Pros: great pay, benefits
Cons: no work life balance
Liberty Mutual overall is a great company to work for, however, depending on which department you land in, the work life and management differ greatly. If Liberty could figure out how to ensure a consistent experience from dept to dept, and figure out how to allow for more balance, it could be an employer of choice. Management could use training too.
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Day in the life of a CSR at Liberty Mutual
CSR/Licensed Insurance Agent (Current Employee), New Castle, PANovember 13, 2014
Pros: work life balance, 401k, flexible time off
A typical day for a CSR at Liberty Mutual can vary. For the most part, I take incoming calls from policyholders, third parties, dealerships, lienholders and various other entities. Services are provided for billing inquires, coverage confirmation, coverage and/or policy changes and explanations of documents received. I act as an educator to the customer, – more... providing additional lines of insurance that may be beneficial, such as life, auto, home, mortgage protection and personal liability policies. Examples of duties performed off of the phone would include meetings, as well a training new and existing employees. I am also a member of the Centralized Follow-up Team that consists of processing incoming emails and faxes. At times, call outs may be required to obtain additional information from our policyholders in this position. – less
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Constant learning environment
Senior Business Consultant (Current Employee), Boston, MANovember 11, 2014
Working at Liberty Mutual has been an interesting experience. You are constantly learning and have the opportunity to try new things.
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Terrible hours, poor upper management, good pay
Case Manager III (Former Employee), new yorkNovember 11, 2014
Pros: salary, benefits
Cons: unreasonable workload, managers
A typical day is taking 22 calls per hour. This does not include the calls you make. You also receive 75 emails and 50 pieces of mail per day. You are expected to address each line of communication. If upper management doesn't like you as a person they try to target you and play mind games. Caseload is beyond manageable, unless you are the special few, – more... then your work is compared with others that have half your caseload. When you don't measure up then you are a target. – less
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Large Corporate Environment
Lead Analyst (Current Employee), Boston, MANovember 11, 2014
Can be a good place to learn the business. Generally strong co-workers, but very bureaucratic.
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Great Company
Administrator/Branch Manager Assistant (Current Employee), St. Louis, MONovember 10, 2014
Great team, I learned alot in the insurance busniess and the company and managers are great also.
the only reason I am inquiring is due to the office moving.

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About Liberty Mutual

At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a – Read more