Liberty Mutual Employer Reviews

Wonderful place to work: outstanding advancement potential, very competitive pay as well as benefit package, the best management team... as a result most employees make their career at Liberty Mutual.

good upper management
poor middle managers
could have used your help, thanks...

A typical day at work, it was moderately busy. I learned how use many different programs. I began the process of converting paper files of claimants into EDM right before I got laid off. It was an easy day of work, not extremely stressful. It was not extremely busy, but very laid back. Co-workers where very nice and professional, my manager/supervisor – more...  was extremely soft spoken and nice. The hardest part of the job was not running out work. I kept bothering my manager for extra work because I would finish my work too fast. Sarcastically she did not like my speedy work because she couldn't keep up with providing more work. I would not mind another office job! – less

I enjoyed my years working in the Legal Department of Liberty Mutual in North Easton, MA. I would welcome the opportunity to work the Company again.

I was hired in early 2012 and was very pleased to be there for the first 3 days.

The workload is overwhelming and management gives new meaning to the term "micro management." They talk a good game about work/life balance, but the reality is very, very different.

Case in point: Company hours are 8:30 am-4:30 pm with a 30 minute lunch break and overtime – more...  is absolutely forbidden. However, due to the workload, 99% of the employees in my work area began the day early and worked late without being appropriately compensated (The other 1% maintained a "cozy" relationship with their managers and were allowed to do as they pleased).
Lunch was eaten on the run if at all, and forget about going to the restroom or taking a 15 minute break.

Very little training is provided and may God have mercy on your soul if you make so much as a minor mistake. You will be met with cold stares and spoken to in a belittling manner. Be aware that the "offense" will be documented in your employee file without your knowledge.

Believe it or not, some managers use their employees to spy on other employees and trick them into making mistakes. I have worked in corporate America for more than 20 years, but this company takes spiteful behavior and lack of professionalism to a whole new level.

In conclusion, I will NEVER work for this company again in ANY capacity. – less

Liberty Mutual is a company that has a far-sighted growth plan. It has taken steps to increase its visibility and to diversify from a mutual company to a publicly traded one. They are growing, and thus far are fairly profitable.

The downside to this healthy company is the attitude toward employees. At a meeting with employees to address morale issues, – more...  one of the management said, when told "But to keep up with the workload you are giving us we will have to put in 60 hours a week!", "That's what you have to do." I personally observed employees arriving at 7:30AM and staying past 8PM on a regular (more than twice weekly) basis. In my observation, an employee who does not sacrifice all for his work - coming in early, staying late, foregoing vacations, working through lunch - is not considered to be a good one. Work/Life balance is not a priority.

Benefits are average to poor. Extremely poor healthcare benefits; vacation policy is below par. Morale is not a priority. Employees at one satellite office were stunned to learn that the company was holding its company pinic near them without telling them. Non-visible management also is a factor. One assistant claim manager would go to a satellite office once a month, shut him/herself into a conference room and work on the computer all day without greeting or acknowledging the employees there.

Burnout rate is very high. – less

Worked there 8 months. Realized day one it a horrible mistake. Very militant. Micro managed. Every move watched, timed, and criticized. Like working in a prison under solitary confinement. Pay unfair. Made thousands less than coworker that had no degree nor insurance experience - for doing same job. Married manager was constantly making passes. No advancement – more...  opportunity. – less

In a typical day at work you remained very busy, but I worked among peers that were willing to help you if you ever became overwhelmed with your work.

The company was great, they knew how to treat employees and every day is always something new.

A lot of studying to while you are working to maintain current licenses.

Great place to work been here 5 years and love the people & the work.

I was a contract worker through Edge Technology Services as a administrative assistant for many departments that needed coverage.

Working for Liberty Mutual is very educational. The hardest part of the job is trying to maintain your workload.

I spent many years working at Liberty Mutual and gained many lifelong friends along the way. It is a great company to work for who provide their employees with opportunities to grow and further their education. I would love to work for Liberty again in the future and recommend it to anyone.

This company has good compensation, however the expectations are high and in some cases realistically not attainable.

All in all was a pretty good place to work at. It had good benefits and the people in general were nice to work with. The management was not that great as they listened to other people opinions on peoples job performance when they didn't know what they were doing on their job. The job was ok if some of the co-workers would do their own job. I knew my – more...  job and did it well. – less

Once you are hired and trained you're given the impression that it's a laid back office, after about 6 weeks you will find that they micro manage your EVERY move, every word, every key stroke. There is only a small pertentage that actually make it and get the hours desired, otherwise you are put in a failure catagory and you will never get days off, – more...  vacation time, no consideration for anything, they remind you that only those who perform the best get the best hours and perks. You will be put on numerous warnings for anything and everything and you will snowball down the hill from there. My immediate supervisor was a great person, but hands were tied and only so much they can do. You will be de-humanized once hired, you are just a number and produce numbers, that's all, any personal influence will not matter, it's a internal sweat shop...stay clear...they won't keep you anyway!!! – less

I acted as a liaison between the client and our licensed agents, made 300-450 calls per day to clients who went to the Liberty Mutual website looking for quotes for auto, life, and home insurance, scheduled times where clients would be called back

I am a current employee and looking for a job and this place stinks. I chuckle when I read ANY positive review about this employer. Any review that is positive about this place must be a FAKE. Point in fact, the only positive reviews seem to be people that are NOT LOOKING for employement which begs the question; why did you post anything and why are – more...  you looking in the employment section?! Anyway, there is nothing good to say about this job and thank you for the posting of other worth while employers which this company is not. – less

Insurance related position. Travel involved. Management issues

I learned alot working at Liberty, the systems are not as advanced as at other companies, but the environment is positive and supportive.