Liberty Mutual Employee Reviews

Found 1,475 reviews matching the search
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Good place to work. Great people
National Insurance Account Executive (Current Employee) –  Irving, TXApril 24, 2017
My job was an enjoyable challenge. It is never easy to sell large accounts and every customer's needs and desires are different. The tools were the most difficult part of the job and often encumbered progress. Working with superior professional teams of people was the best part of the job. We worked in close alignment to find solutions to a wide array of problems on current accounts and strove to win new accounts
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Great Company to Work
Technical Risk Consultant (Current Employee) –  New York, NYApril 24, 2017
Liberty Mutual has been a great company to work for. Offer tons of continuing education within your field and allow for advanced trainings. Team oriented work. Work from home option allows for great work / life balance and nice schedule.
Pros
flexible schedule
Cons
corporate downsizing makes for lack of job security
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No job security
Civil Litigation Paralegal (Former Employee) –  Chicago, ILApril 24, 2017
Company was restructuring and had lay offs. The management team kept the employees in the dark and would not state current situation. There was also no work life balance.
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What i have learned
Agent Customer Service Rep (Current Employee) –  Liberty Lake, WAApril 23, 2017
Working for SAFECO i have learned to balance call time with my other metrics. I have also learned to work with my teammates effectively to get through a problem a customer is having.
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Great company to work for
Technical Consultant (Current Employee) –  Hoffman Estates, ILApril 22, 2017
Everyday can be different. I could be training new safety committee members to working with new managers on safety. I work side by side with managers, safety committee members and the h & s team to help reduce injuries and crashes.
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fun place at time.
Claims representative (Former Employee) –  West Roxbury, MAApril 22, 2017
Busy handling claims. At time, we handled over the counter customer service.

This company I learned a lot on the policy, coverage and how to handle a claim.

A lot of training.

the people were nice to work with.
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Productive and encouraging work environment
Short Term Disability Claims Case Manager (Current Employee) –  Dover, NHApril 22, 2017
Liberty Mutual has a positive work environment with hard working people. The benefits are great and upper management is very supportive. I would recommend others to work here.
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Claims rep
Claims Representative (Current Employee) –  New Castle, PAApril 21, 2017
At the New Castle, pa office they hire you through a temp agency so your not a LM employee. Zero benefits, zero sick time, zero anything. Then they tell you there might be opens get get hired full time then hire 3 people out of the 50 temps,who usually have family that work in the building. So if you don't mind working for a billion dollar insurance company that you get zero benefits from then this is the place for you. Most people have just a high school education which is all you need for this job.
Pros
None your a temp
Cons
Short breaks, no paid time off
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Great Company with demanding workload and exceptional employee benefits
Insurance Auto Claims Representative (Former Employee) –  Lake Mary, FloridaApril 20, 2017
Liberty mutual Insurance was a great company to work for. However, the position of Claim's Analyst is strenuous, but the company is very rewarding of its employees. The most enjoyable part of this job were my co workers, and the benefits given by management.
Pros
Management provides great care for employees
Cons
short breaks, strenuous customers
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Bureaucratic insurance company
Workers Compensation Claims Adjuster (Former Employee) –  Southfield MIApril 20, 2017
of these people experienced an erosion of their standard of living, and those newly entering the labor force found the material expectations of their par- ents’ generation difficult to achieve. With 1960 as an index of 100 for both real weekly earnings and real domestic product trends, real weekly earnings peaked in 1972–73 and steadily declined thereafter until 1996, even though productivity continued to increase steadily through 2000. Indeed, at best, real hourly wages stagnated for most American workers and actually declined for many. A production worker making $11.83 an hour in 1983, for example, found that by 1996 his wages had
Pros
White collar job
Cons
Micro managed
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Inexperienced managers
Adjuster (Current Employee) –  Plano, TXApril 20, 2017
Manager's do not have enough experience. There are adjusters who know more than mangers. It's a dictatorship. Worst claims job I ever had in this industry.
Pros
Good benefits
Cons
Bad leadership
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Great place to work
Business Systems Analyst (Current Employee) –  Dover, NHApril 20, 2017
Liberty overall is a great place to work. The company offers a lot of opportunity for advancement. Although I am in the process of being laid off. I would definitely recommend this company.
Pros
Advancement opportunity
Cons
Communication can be better
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Great place slack mngmnt
FMLA Leave Specialist (Current Employee) –  Charlotte, NCApril 19, 2017
The culture at lms is great! The people whom I have worked wtih are amazing and make the job. I would recommend the complany over all< however not so much my deparment
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Stable company with little else good about it
Claims Specialist III (Former Employee) –  Houston, TXApril 19, 2017
The management staff treats you like you are replaceable and does not care about its employees.I would never recommend anyone to work there. The only perk in your coworkers.
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Great work/life balance with opportunities to grow.
Bodily Injury Claims Resolution Specialist (Current Employee) –  Uniondale, NYApril 19, 2017
Amazing work/life balance. Work from home once a week, normal work hours. Opportunities to advance to more senior roles as well as move within the company. Good training. Work can sometimes be overwhelming.
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Aspirations of being a "best place to work" not there yet
Sponsorship Manager, Diversity & Inclusion (D&I) (Current Employee) –  Boston, MAApril 19, 2017
Big organization, making strides to be a best place to work. Has flexible work hours, work from home options and summer hours (depending on team).

There are a lot of re-orgs. Highly decentralized. Difficult to get simple tasks or projects done. Mobility is so-so.
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Just wow, the way they treat their people
Sr. Customer Claims Rep PM (Former Employee) –  Liberty Lake, WAApril 19, 2017
Just wow, the way they treat their people. I don't know how they sleep at night.... Every department knows about the way people in the pip side are literally abused. Most are medicated seeking therapy...
Pros
PAY
Cons
EVERYTHING ELSE
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Good company
Senior Business Analyst/Project Manager (Current Employee) –  Boston, MAApril 18, 2017
Good company with multiple career paths offering generous opportunity for promotion. Good compensation. Good benefits. Decent work/life balance. Customer focused.
Pros
compensation
Cons
benefits
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Good benefits, however, over worked
Claims Resolution Specialist (Current Employee) –  Danvers, MAApril 18, 2017
Liberty Mutual offers competitive salaries with many other benefits including good paid time off, and the ability to move other jobs as well as receive yearly salary increases. However, the claims department is severely overworked & turn over for that reason is high.
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Stressful with self-serving supervisors, micro managing
Claims Customer Service Representative (Former Employee) –  Liberty Lake, WAApril 18, 2017
Worked in the call center for a little more than a year. In training they tell you that the supervisors are always available to help and that there is a lot of upward mobility available but that is a lie. The supervisors are never available. They are usually in a meeting. You get a promotion if you are a favorite. You might have to apply for a promotion for years before you get a different position. It seems like a cheerful place but it is just a façade that they encourage. If you show any negativity even in a private conversation, someone on the floor will hear and tell a supervisor so your whole team gets yelled at. Many co-workers were really nice so it wasn't all bad but I would never work for them again.
Pros
Paid time off, differential pay, learned a lot, bonuses
Cons
Micro-managed, limited promotions, supervisors never available, horrible schedules
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Overall rating

3.8
Based on 1,496 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.0
Job Security/Advancement
3.3
Management
3.2
Culture
3.5