claims resolution speciaist
Claims Adjuster (Former Employee) – Phoenix, AZ – July 10, 2016
Recently, the company changed how it manages their claims. They forcasted incorrectly and tons of hardworking claims specialists were overwhelmed with claims. when I say overwhelmed, I mean 15 to 20 new claims PER DAY. As you can imagine, customers became more and more upset and overtime has increased exponentially. The promises to the representatives that were made related to assistance with workload and expectations for all employees were all lies and subsequently all tenured employees have been making a beeline our of the company. The great news is that the department manager just quit, so hopefully the poor guys left behind can get a fresh new start with some new management.