Not the best place I've worked.
Pros: my coworkers were alright.
Cons: Management, high workload, high amount of REQUIRED overtime, lack of opportunities.
I worked in claims for Liberty for about 7 years. We had a ridiculous amount of turnover, mostly due to the workload and management. There was a lot of favoritism and if you wanted to get a promotion, you had to be part of the "in crowd" and only the ones that were buddy buddy with a manager ever moved beyond the lower positions. I was once told that in order to get a particular job that I had to have a degree, so I got one.. despite what I was told, many of the people getting promoted to various roles didn't have a degree (plus this whole time I was getting accolades and great surveys from customers, so none of this made sense to me). The workload was way too much to handle as we would all get 10+ claims a day, and because of this there was mandatory overtime during the week/weekends. Many of us spent all of our time at work, and as soon as you'd complete 1 claim you'd get 5 more. Then, a genius in home office or wherever had the great idea of limiting our calls. We would have a green, yellow or red call strategy for the day. If it was yellow we could make 1 call for every 2 calls we took, and if it was red we were not allowed to make any outbound calls. On top of all this, a manager was creating trouble for many of the employees. This person started getting a reputation and many people started refusing to be moved to their team because of it. Unfortunately I was on this persons team and left because of the issues I was experiencing with them.
Because of the insane turnover, the training they put people through was horrible. Not many people truly learned the claims process, and since this was a team environment, there was a high chance of your claim getting screwed beyond recognition. I spent a lot of time fixing problems that other people created on nearly every call I got.
This was a really difficult place to work, and honestly I wouldn't go back for anything.