Claims Customer Care Associate (Former Employee) – Indianapolis, IN – April 25, 2016
Take inbound calls from customers related to policy/coverage, first notice of loss and existing claims on multiple personal lines of coverage by adhering to set up, coding, and handle time requirements. Use claims automation systems to the fullest extent possible to ensure a quality experience. Perform all responsibilities to achieve individual goals on quality, time and customer satisfaction results.
Benefits, income, career growth, employees, management, flexible schedule, environment, etc.
I enjoy working at Liberty, however, I find it difficult to move up through the organization. The work/life balance is great. Liberty offers flexible work arrangements that allow you to choose your schedule or even work from home. A lot of the work is starting to be outsourced to a third party vendor overseas.
Senior Customer Service Representative (Current Employee) – Mishawaka, IN – April 19, 2016
Great company to work for. The benefits are great but the advancement opportunities are extremely limited. There are options for lateral moves but actual advancement is hard as once you get a supervisor position nobody wants to leave. Good and bad.
Business Analyst II (Current Employee) – Exeter, Nh – April 19, 2016
Liberty Mutual has been an excellent place to advance my career. they provide educational opportunities, training, and you often work in a team environment. I would recommend employment to anybody offered a position
Productive workplace with a warm and supportive staff.
Insurance Assistant (Former Employee) – Tigard, OR – April 14, 2016
I went into the Insurance field with almost no knowledge under my belt. Every day was a new experience or a new set of policies to master. most days were filled with generating documents and filling out databases before litigation could commence. While it made my average day pretty challenging compared to other co-workers that had been with the company for a while, I was still able to complete my daily tasks and make lasting impressions on my clients. While the actual work itself was interesting and fun to learn, the interactions and friendships with co-workers was by far the most enjoyable part of working with Liberty Mutual.
Customer Service Representative (Former Employee) – Bronx, NY – April 13, 2016
Great company to work. Typical day can be occasionally challenging but very rewarding once customer issues are resolved timely . Management along with coworkers provides a comfortable atmosphere making it a pleasant place to work. Hardest part of the job occur when there is no positive way to turn a negative situation around. Most enjoyable is providing exceptional service, the satisfaction of informing customers of their current product, resolving any issues if any and also advising of other products and services that the company offers that feed their needs
Senior Field Claim Resolution Specialist (Former Employee) – Boston, MA & San Diego, CA – April 12, 2016
A typical day of work included answering calls, e-mails, acquiring new claims, writing estimates, on-site inspections and team meetings. I learned many new customer service skills, estimating guidelines within company regulations and skills to help with time management. Management was mainly non-existent unless meetings were called, mostly reactive as opposed to proactive. I saw my co-workers twice in the year span in California. The hardest part of the job was trying to balance homeowners expectations during a difficult time in their lives while trying to maintain a reasonable work/life balance. The most enjoyable part of the job was getting to meet new people every day while inspecting losses and helping those in need of your service. At the end of the day having someone be truly appreciative of the work you to makes the job worth it.
At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance.