Liberty Mutual Employee Reviews

Found 1,404 reviews matching the search
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In a constant state of flux
Principal Lean Consultant (Former Employee) –  Boston, MAMarch 1, 2017
This company in the 5 years I was there, went through 4 dramatic changes in the organizational structure. It is a culture of mistrust and watch out. Senior leaders and Managers spend more time hoping to make it through the next restructure and no time on how to improve and grow the organization. I would not recommend it for those that want to learn and grow and be challenged to improve.
Pros
location in Boston
Cons
excessive change, lack of focus by managers on doing things well
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Lots of opportunity
Project Lead (Current Employee) –  Exeter, NHMarch 21, 2017
It's a large company with a lot of opportunity. The satisfaction of the role is highly dependent on one's manager. Some managers are fun to work with, most are decent, some manage poorly. This applies to senior leadership as well. Some departments treat people with respect and dignity, most of these are on the business side. The IT departments have made strides, but many departments, sadly, still see people as numbers.
For the most part this company is very stable, and provides a lot of growth potential. Many people start a rewarding career at this company, and a few even finish a career at Liberty.
Pros
Free coffee, generous tuition reimbursement.
Cons
Pricey healthcare, so-so work/life balance.
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Stay out of Knoxville TN office, otherwise good company
Outside Sales Representative (Current Employee) –  Knoxville, TNMarch 27, 2017
If you're looking to start a new career in Insurance sales, Liberty will train and pay while in training. Once training is over, be prepared to be micro-managed.
The company itself is great, I would stay away from the Knoxville, TN office especially if you have any type of experience because you will be run out by management that is very egotistical.
Benefits are good but healthcare s expensive for what you get.
Pros
Training if new to biz
Cons
Local Management
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An exciting and challenging place to do IT work
Senior Systems Analyst (Current Employee) –  Seattle, WAMarch 19, 2017
The culture emphasizes being agile and creative, but also maintaining a work/life balance. The company believes in keeping its personnel up-to-date on the latest technologies and tools, and it is willing to invest in its employees. The managers are by-and-large excellent (although I've heard of one or two who could use some re-training). The benefits are excellent. Liberty Mutual espouses values of inclusivity and diversity, and it puts its money where its mouth is. The emphasis is on being alert to one's unavoidable biases and therefore taking those biases off the table. I highly recommend Liberty as an employer.
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solid place of employment.
Insurance Consultant (Current Employee) –  Highland Village, TXMarch 6, 2017
Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Confer with clients to obtain and provide information when claims are made on a policy. Contact underwriter and submit forms to obtain binder coverage. Customize insurance programs to suit individual customers, often covering a variety of risks.
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Many Opportunities
Manager (Current Employee) –  Lake Mary, FLMarch 9, 2017
Liberty Mutual is a great company to work for if you are committed to hard work. The company benefits are among the best and most managers are striving to make changes to improve engagement and the work environment. In recent months, there has been a lot of focus on improving work/life balance. Exceeding objectives isn't easy, but is appropriately recognized with awards, promotions and development opportunities.
Pros
Recognition and focus on employee engagement
Cons
work/life balance can be a bit difficult
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Liberty Mutual - great place to be!
Change Mgr, Implementation Lead/PM (Current Employee) –  Boston, MAFebruary 28, 2017
At LM, I learned that being open and honest is important! At such a large company you work with many teams across many departments to get a project complete, that you must have trust in your co-workers and management about timelines, estimates, and honest feedback. And it went both ways - open door policies with management always. They conduct employee opinion surveys and action is taken on areas of improvement.
Pros
Benefits, work at home options, business casual most offices
Cons
Frequent re-organizations
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Good company to work for -management very suportive
Systems Workflow Analyst (Current Employee) –  Keene, NHMarch 13, 2017
Liberty Mutual is great Company to work for, people are very friendly. Management is supportive, pay is competitive. It's a very fast past company. They support furthering your education. Currently Liberty Mutual is moving towards Agile project work in lieu of Waterfall type project work. This is impacting some long term folks who have worked as a business analyst.
Pros
Work Life Balance, free Coffee, upward mobility
Cons
Maintaining too many systems; re-organization changes
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Fast paced job with plenty of overtime avaialble.
Life and Annuity Specialist (Current Employee) –  Dover, NHMarch 19, 2017
Emails and follow up work must be completed first thing in the day, or you will not have time to get it done. Applications start rolling in mid to late morning and the need to be done within 10 minutes. There are three of us who process the applications for the entire country and we are very busy. We work a lot of overtime to keep up with what needs to be completed by the end of the day. We work as a team to help each other out and the teamwork is what motivates me to keep working hard. I also enjoy working with and helping the bank agents that sell our products.
Pros
Great Benefits and co-workers
Cons
We work through lunch and it's still not enough.
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Great Work Life Balance
IT Scrum Master/Project Manager (Current Employee) –  Boston, MAMarch 22, 2017
Liberty provides all of their employees with a great work life balance by being flexible with their work arrangements, especially the work from home benefit. The issue with Liberty is management and their inconsistencies across different groups. Opportunities for advancement only come when working for managers/leaders who are able to see past years of experience and really take a look and value the work being done on a day to day basis
Pros
Working from home
Cons
Opportunities for advancement
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A diverse and inclusive company to work for
SENIOR RECEIVABLES ANALYST (Current Employee) –  Portsmouth, NHFebruary 20, 2017
A great place to work that allows for each individual to be transparent with their core duties. This is a business that allows you to have a great work life balance to take care of your family matters and rearrange your schedule. The compensation and benefits cannot compare to the surrounding businesses and management will work with you to develop new skills and opportunities for advancement.
Pros
Great workplace culture
Cons
The commute is difficult
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Very easy going work place/beautiful enviorment
Customer Service Rep (Former Employee) –  Plano, TXMarch 24, 2017
Processes policyholder transactions accurately and within Customer Response Center established time standards. Not just taking payments or updating info on the policy but actually interacting with the customer whether it be good/bad, happy/sad. Overall letting the customer know that we appreciate them and we understand. Not because it's our job but we are people too.
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Great company with challenges just like everywhere else
Manager (Former Employee) –  ConnecticutFebruary 3, 2017
I worked for Liberty for over 10 years. Overall the benefits are far better than many companies out there. Time off is great (although accrual based which can be difficult in the beginning), tuition reimbursement and bonus/merit structure is in line, if not better, than competitors. Work load is heavy at times which can impact work/life balance. Company is far more technologically advanced than many of their competitors. Lean environment can be challenging with continuous changes however this reflects the company's dedication to staying competitive. More and more flexibility in schedules being offered.
Pros
Benefits, technology, flexible work arrangements
Cons
work/life balance depending on role
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Decent place to work
Lead Financial Analyst (Former Employee) –  Boston, MAJanuary 26, 2017
Great deal of scrutiny on every dollar that is spent, which is good for the bottom line but not so great for the employees. All monetary benefits have been drastically cut in the last 5-10 years and have been replaced with non-monetary benefits like WFH and a lounge area in the Boston campus.
Lots of layoffs in 2016.
Pros
Impoving work life balance
Cons
Health Care benefits+Pension+401K match are reduced every two years, extreme amount of pressure on expenses, several rounds of layoffs.
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Would not recommend this place of employment.
Workforce Management Analyst (Former Employee) –  New Castle, PAMarch 20, 2017
The work environment was ok. The lack of courtesy for employees and their employment. I termed due what they said was attendance, but is false being that I work plenty of over time and never missed a day until I became ill. It seems that there is favoritism in the company because there were other employees with worse attendance than myself whom are still employed.
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Micromanagement at its worst
Customer Claims Rep II (Former Employee) –  Latham, NYJanuary 23, 2017
By far one of the worst jobs I've ever had. On the phones all day taking calls. It was impossible to handle your own claims and meet state regulations. Customers were always complaining they never heard from their adjuster. The main focus of management was how many calls you took and quality of inbound calls. You are working as a call center representative not as an Auto claims adjuster.
Pros
Pay, vacation time
Cons
Everything else
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the temporary assignments i had every three months were fun and enjoyable
Insurance Assistant-Temporary assignment (Former Employee) –  dover nhMarch 17, 2017
I worked for liberty mutual on temp assignments several times. the first one was ok but I did not get any further in the company. I then worked every three months doing data entry. unfortunately that assignment did not have a possibility of permanent placement.
Pros
enjoyable people
Cons
no posibility of permanant placement
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State of the Art facility coming to Legacy West in Plano Tx.
Licensed Insurance Agent (Current Employee) –  Plano, TXJanuary 16, 2017
Excellent work-life balance. Liberty Mutual is a great place to jump start your insurance career as an Agent.
Great continuous coaching and mentoring.
Always feel they are great at being transparent.
Outstanding co-workers/peers & have made life long friendships.
Great benefits including plenty of flex time and vacation days to take off.
Pros
job advancement, job security, great benefits
Cons
metrics, typical in a call center environment though
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Fast paced
Claims Customer Service (Former Employee) –  New Castle, PAJanuary 13, 2017
All your days consist of taking inbound calls from policyholders and claimants which could be taxing, to hear of death and loss can be heartbreaking.
My co-workers were great and informative and enjoyable to be around. management were helpful and some were informative.
The hardest part of the job was the hardship and the loss, the most enjoyable part of the job was when there were complete and all are satisfied with their outcome of the claim.
Pros
working with wonderful people
Cons
very young people in a management position. many changes
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Passionate, Gives back to Community and Promotes Success
Senior Liability Claims Specialist (Current Employee) –  Long Island, NYJanuary 6, 2017
Strong belief in the Company's Mission Statement; Excels in training, support, and recognition of employees in daily work, successes, & promotes continuous improvement on all levels: individually and in local office; work place; work process and guidelines; and thru technology.
Pros
Genuine Mgmt that are approachable, great coaches and leaders
Cons
Limited amount of Company Holidays
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Overall rating

3.8
Based on 1,422 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.0
Job Security/Advancement
3.3
Management
3.2
Culture
3.5