Liberty Mutual Employee Reviews in United States

Found 1,161 reviews matching the search
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poor
Auto Claims Adjuster (Former Employee) –  Lake Mary, FLAugust 23, 2016
There is a urgent need to hire more employees to cover the amount of claims that are filed. The work/life balance only benefits Liberty Mutual.
Pros
job security due to the excessive work load
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Overall
Licensed Sales Producer (Former Employee) –  Roseland, NJ 07068August 23, 2016
Liberty Mutual gave me a very strong training in the over all Property & Casualty and Life Insurance business. They train you well on their products and offers a flexible schedule. The hardest part of the job is the amount of pressure and quotas they put on their producers. Only the strong survive.
Pros
Flexible Time
Cons
Limited to Auto, Home and Life, management culture changes per office.
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Amazing company. Amazing benefits. Amazing compensation.
U.S. Consumer Markets Bodily Injury Claims Intern (Former Employee) –  Warrenville, ILAugust 22, 2016
Liberty Mutual is an amazing company. They are super ethical, transparent, and patient with their employees and really invest in the people that make Liberty Mutual a great place to work at. Great benefits and great compensation.
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Worst work experience
Attorney (Former Employee) –  Chicago, ILAugust 22, 2016
This place is brutally terrible for attorneys. The management is virtually non-existent and two-faced. Compensation is terrible in comparison. There are a few good attorneys that are good colleagues but are dying a slow death in this trap. All of the employees are jaded, distrustful and extremely unhappy. Avoid at all costs.
Pros
Some fellow colleagues
Cons
Nearly everything else
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good working environment
Legal Secretary (Former Employee) –  Somerset, NJAugust 22, 2016
productive workplace. Fair employers, good training system and room for advancement. I learned about the court system including the maintenance of court list. My work experience was in Workers Compensation which required filling Answers
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Fun, close knit group
Office Assistant (Former Employee) –  San Diego, CAAugust 19, 2016
Busy office with very friendly, educated employees with a heart for the business. Employees are very helpful and on top of things.
Pros
great work hours, comfortable work setting
Cons
position is temporary
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Great Place
Admin Assistant/ Sr Medical Claims Adj (Former Employee) –  Marlton, NJAugust 19, 2016
I started out at Liberty Mutual as a Front Desk Receptionist and moved on to learning the mail room, and then to a Sr. Medical Claims Adjuster. Learning all the different jobs was great.
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Csw
Customer Service Representative (Current Employee) –  Plano, TXAugust 17, 2016
As a customer service specialist for this growing insurance company, I respond to customer inquiries, document customer history, take payments, processes various requests including coverage verification, changing and updates of lien-holder and mortgagee information. Personal Lines Property and Casualty Licensed
Pros
decent pay
Cons
policies
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Good
property loss specialist (Current Employee) –  Lake Mary, FLAugust 15, 2016
Investigates, determines coverage of loss and adjusts all elements of routine Property Loss claims.
•Writes appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process.
•Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
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Not the same company it once was
OA (Former Employee) –  Buffalo, NYAugust 15, 2016
Terrible work conditions and poor management. They prey on peoples' weaknesses, not just employees, but all. Management does not look for the good qualities in employees. If you are a seasoned employee you won't be for long, you will be gone before you know it without reason. They will make your life miserable.
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A Good Company, but Tough Claims Environment
Claims Team Manager (Former Employee) –  Duluth, GAAugust 14, 2016
A challenging claims environment. Senior management seems to place a strong emphasis on scholastic business theories and practices that are inconsistent with the realities of life on the front line. A recent focus on expense management has led to increased strain for claims handlers via increased productivity demands. Workloads are inconsistent across operations.
Pros
Good Benefits
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Great Place to be content
Sales Agent (Current Employee) –  Louisville, KYAugust 9, 2016
I love where I work and what I do, but when it comes to moving up and moving on in this career that is very difficult or even impossible.
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n/a
Customer Service Representitive (Former Employee) –  Indianapolis, INAugust 8, 2016
decent job with great benefits, there was some management that I felt was racist, and childish. Other then that, great company to work for!
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Great Pay, Poor atmosphere
Adjuster (Former Employee) –  Liberty Lake, WAAugust 8, 2016
This is a very stressful job. Training is poor. Management is very limited on what they can do. The pay is great. The people are great.
Pros
Pay
Cons
Work load
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New Office in Plano (Micro Management, Confusing FTO System)
Customer Claims Representative (Current Employee) –  Plano, TXAugust 5, 2016
Working as a Claims Rep at Liberty Mutual can be stressful, though the importance of the position is to provide empathy to the customer! It is extremely difficult to provide empathy or make it easy when inside reps cant get answers from inside adjusters due to the workload on the adjusters, causing more status calls then needed, which causes more Angry policyholders. Also the the FTO system is horrible, you have to work from 2 systems they have received a number of complaints from the employees with no changes. Most or all of the supervisors in the Plano location are 1st time supervisors also makes things difficult because they are learning on the job as well. Co-workers are good! The most enjoyable part about the job is actually being able to help the customer during a tough time! Typical day at work is logging into service the customer and following a schedule via a system, 2 breaks 1 lunch, pretty standard. Incidents/Occurrences doesn't roll off for 1 year, most companies are 90 days! Great part is learning insurance, I am way more educated with insurance than I have ever been!
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Extremely Talented Workforce surrounded by a Challenging yet positive Culture
Manager - Special Projects (Current Employee) –  Seattle, WAAugust 5, 2016
Liberty Mutual (Fortune 100 Company) provides ample opportunity for advancement based on employees career aspirations. They have created a leadership structure that empowers their teams and values individual opinions, which results in a culture built on trust, expertise, care, and compassion.
Pros
Work-Life Balance, Competitive Salary/Benefits, Opportunity
Cons
None
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Just my thoughts
Agency Claims Customer Care Associate (Former Employee) –  Indianapolis, INAugust 4, 2016
Co-workers talk down to you as if you are incompetent. Even when equipped with a degree or experience no fair chance to advance with company; seems to be based on favoritism.
Pros
Weekend Shift Differential
Cons
Clients; ever-changing inconsistent job structure
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A great company with a well defined corporate culture
Manager, Product Automation Rating (Current Employee) –  Fairfield, OHAugust 4, 2016
Great company with many opportunities. Application of the corporate vision is not always visible in field operations and long-term plan seems unclear. Corporate reorganization regularly every 3 years. A great number of talented and dedicated individuals within the company.
Pros
Pay and benefits
Cons
job security, personal development
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Good work timings
Business Systems Analyst (Former Employee) –  Indianapolis, INAugust 3, 2016
They have a 7.5 hour work day with a 45 min lunch break which saves a lot of time. Also some workers are allowed to come in 4 days a week for longer hours and then have a 3 day weekend. work culture is great.
Pros
7.5 hour work day, Flex days, Great 401K match
Cons
Job security
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Great Company
Insurance Assistant (Former Employee) –  Allentown, PAAugust 1, 2016
I learned a lot under the guidance of my Supervisor. My co-workers were some of the best I had the pleasure to work with. The hours were great.
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Overall rating

3.8
Based on 1,173 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.9
Job Security/Advancement
3.3
Management
3.2
Culture
3.5

Liberty Mutual Reviews by Location