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741 reviews

Liberty Mutual Employer Reviews

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Safeco Insurance was good until Liberty Mutual culture implemented
Claims Manager (Former Employee), New YorkJanuary 27, 2015
Pros: pay, bonus, co-workers
Cons: stress, do more with less attitude, job security due to frequent restructures, old school mentality
Safeco was a good organization with a great focus and talented people. Several years after purchased by Liberty Mutual things changed when they wanted to streamline PL business. This led to multiple LOB restructurings that impacted both Liberty and Safeco legacy employees. At that point location was a bigger factor and not talent/performance in determining if you had a job. In my opinion if seemed that more Safeco workers were negatively impacted. When work is moved to a location that requires hiring a substantial amount of untrained people, while you let trained talent walk, salary is most likely a big reason. Though, not sure if they considered all the money and resources used to develop the talent they had. Liberty has an old school mentality and dislikes virtual workers. Safeco made virtual worker program work very well and morale was stronger than Liberty.
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Barn style cubicals
Personal Lines Agent (Current Employee), Hurricane WVJanuary 27, 2015
Pros: opportunity
Cons: no local offices
I feel like the office is a barn full of stalls with all the animals grazing and making noises all the time! It's obnoxiously noisy, people blowing thier noses, eating, talking on the phone. I love the product and the compassion Liberty Mutual shows customers. But thier oversized delivery method is sad. They need to get with the program and get local.
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Impossible work environment
Senior Claims Specialist I, Commercial Property (Former Employee), Seattle, WAJanuary 22, 2015
Pros: the compensation is good.
Cons: there is no work life balance. upper management does not value their employees.
The new Liberty Mutual does not value their employees. There is a high turn over in Commercial Property Claims. Agents and Brokers are moving their business away as the claims dept can not handle the volume of claims and they do not have many experienced adjusters left. The message is "If you can't meet the job expectations, we will find someone who can". The job expectations are unrealistic. It does not appear that anything will change in the Northwest region. Be prepared to put in at least 10 to 12 hours a day and weekends.
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Constantly changing structure of compensation plan
SALES REPRESENTATIVE (Current Employee), knoxville, TNJanuary 20, 2015
good place to start in insurance. they will give you tools required to excel within industry. however, my advice is take paid training, learn to sell for 3-5 years and then open independent agency. Renewal comissions mine as well be nothing.
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Great place to start a career.
Support Supervisor (Current Employee), Portland, ORJanuary 18, 2015
Liberty is a great place to start a career. They offer training opportunities and great benefits. They are located around the US and other countries so there is opportunity to move around.
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Outstanding company
Customer Information Representative (Current Employee), Mishawaka, INJanuary 17, 2015
Pros: pay and opportunity
Cons: no cons
Liberty Mutual is a great company to work for. Great deal of opportunities. Liberty Mutual supports educational efforts. I have learned a tremendous amount in the 8 years I have worked for them. Great co-workers, great managers. Highly recommend.
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Can be stressful
AUTO CLAIMS ADJUSTER (Current Employee), VoorheesJanuary 16, 2015
depends what part of the company you are in. Can be stressful.
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It was a nice place to work with nice people.
Mail Clerk (Former Employee), Morristown, NJJanuary 16, 2015
Pros: company provided free lunches on wednesdays
I enjoyed working in the Mailroom as a Mailroom Assistant because I was doing different things like putting postage on mail, opening the mail and date stamping the mail and scanning documents and entering some data entry for the lady in the mailroom that I was helping. It was interesting doing a lot of things.
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Productive fun place to work
Sales Representative (Former Employee), Chandler, AZJanuary 15, 2015
Seek out new clients and develop clientele by networking to find new clients and generate lists of prospective clients.
Perform administrative tasks, such as maintaining records and handling policy renewals.

How to be a solid consultant to my clients.

Management is super supportive.

Co-Works were great team mates, supportive professionally.

Overcoming increases upon policy renewals.

Helping people, ensuring that they were properly covered.
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Productive and well educated
PM Regulatory Reporting Operations (Former Employee), Dover, NHJanuary 15, 2015
Pros: great work environment
Cons: not enough work to do
I learned so much here then I did at any other job I had. This place just doesn't show how to do just your job title but other things as well. New friendships were formed and many new skills were learned as well. The hardest part of this job was having enough work for everyone. Before i joined the team they were at least 2-3 months behind. After awhile they didn't have any more work for others so the department was decreasing slowly. It was still the best experience I have had.
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Fun enjoyed working with brokers and field
Western US Account Executive (Former Employee), SacramentoJanuary 14, 2015
lots of relationship building with brokers. Managed a field of sales reps. Hardest was travel best part was business development.
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Fun enjoyed working with brokers and field
Western US Account Executive (Former Employee), SacramentoJanuary 14, 2015
lots of relationship building with brokers. Managed a field of sales reps. Hardest was travel best part was business development.
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Fun enjoyed working with brokers and field
Western US Account Executive (Former Employee), SacramentoJanuary 14, 2015
lots of relationship building with brokers. Managed a field of sales reps. Hardest was travel best part was business development.
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Great place to work
Administrative Assistant/Receptionist (Former Employee), Grand Rapids, MIJanuary 14, 2015
Liberty Mutual Insurance offers very competitive compensation and benefit options, as well as many advancement opportunities, support, and a solid management team. Liberty Mutual Insurance allows for a very balanced work and home life. Overall there is a very positive team atmosphere.
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One of the best companies to work for, highly recommend company to anyone
Insurance Agent/Producer (Current Employee), Heathrow, FLJanuary 12, 2015
Pros: environment and sales goals along with co-workers, supervisors
Cons: occasionally having to work weekends
Work in a call center environment from hours of 9:30a-6p M-F.
Typical day of work consists of logging in to phones and computer systems for the start of the day, checking emails,phone messages to possibly write policies quoted previously. I've learned an extensive knowledge from insurance products sold in multiple states. My management and co-workers have been constantly encouraging and supportive of me. The hardest part of job is knowing all different underwriting guidelines of products in each state and tracking them down. The most enjoyable part of the day is making a sale and coaching or being coached on what sales techniques are working and discussing with supervisor on what areas of each state are very good for pricing and good products available.
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They are changing and not for the better.
Dispatcher (Former Employee), PittsburghJanuary 11, 2015
Pros: you start earning vacation time from day 1.
Cons: they don't care about their employees.
At one point they were a good company to work for, that is no longer the case. Experience counts for nothing anymore the only thing they look at is if you have a college degree. The more letters after your name the better and it doesn't matter what your degree is in. After 29 years of employment they notified me and several other coworkers by phone that our positions were being relocated to other offices. When asked what criteria was used to determine who they would keep it all came down to office location, not performance. I think any employee deserves to be told in person that they no longer have a position within the company. Where is their responsibility to their dedicated employees?
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Open claims environment
Senior Claims Adjuster (Former Employee), Westborough, MAJanuary 9, 2015
Computer and telephone operations- please see resume. Handled incoming and outgoing calls. Worked on a dedicated software program. Made claims decisions within my authority and met regularly with Team Manager. Dealt with 1st and 3rd party customers as well as attorney's and outside venders.
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Good atmosphere
Underwriting Tech (Contractor) (Current Employee), Cincinnati, OHJanuary 8, 2015
Not a company to micro manage you. Friendly environment however a very hard company to get hired on with fulltime.
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Intense work environment with a focus on multi tasking and productivity.
Senior Customer Claims Representative (Current Employee), Warrenville, ILJanuary 6, 2015
Pros: great place to start to develop career needed skills.
Cons: large work loads causing high stress and anxiety.
A typically work day for a claims representative requires a balance between planning and flexibility. One must find time throughout the day to meet customer demands while taking on additional claims and following up on commitments. the job pushes you to hone your processing, investigative, and negotiation skills while demanding flexibility in a constantly changing work environment. Management is set in place to help balance workload throughout the organization within the office and be a resource for complicated claims. Typically throughout the day a claims representative will rely on their own knowledge and co-workers to help move claims to resolution. The work load is very high and demand can be cyclical with the weather of the location of the office. The work load and demand can be difficult to balance but once claims are resolved or problems concurred can be the most rewarding part of the job.
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Productive work place with structure
Sales Representative (Current Employee), Frisco, TXJanuary 5, 2015
Pros: atmosphere, freedom to create hours, management
Cons: 75% commission, work and home life balance, lack of management opportunities
Great work environment with supportive upper management. Day to day work is up to the sales consultant and includes about 3 hours of office time, 3 hours of client appointments and 2-3 hours of marketing a day.

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