Sales Associate (Former Employee) – Carmel, IN – July 19, 2017
The job has changed a lot over the years and the company has made necessary adjustments to keep up in a very competitive industry. For me the work/life balance just was not there. Great pay and benefits!
Insurance Sales Advisor (Former Employee) – Plano, TX – July 19, 2017
* Utilize a consultative sales approach to sell insurance policies to prospective policy holders by providing rate quotes and coverage information that helps them live safer, more secure lives. * Counsel prospects and policyholders on coverage, limits, and regulations. * Develop quotes based upon risk information. * Close inbound sales from leads for auto and homeowners insurance generated from mail campaigns. * Evaluate risks utilizing underwriting rules and guidelines to bind coverage.
The most difficult part of the job is mental toughness. The everyday grind of the inside sales environment.
Although, after all the work you do to help your customers, and once you get the paycheck to prove your commitment and dedication for all your customers... It's all worth it!
Underwriting technician (Former Employee) – Phoenix, AZ – July 19, 2017
The starting pay is good and the benefits start right away. They lack communication between management and staff. Management is a mess and lacks effective leadership. Work and life balance is emphasized as being one of their strong suits but in the end is not as important as it appears.
Assistant Vice President (Current Employee) – Columbia, MD – July 19, 2017
Unfortunately after 13 years my position at Liberty Mutual has been eliminated and I am seeking employment with other organizations. I have thoroughly enjoyed my time at Liberty Mutual and would not be seeking other opportunities if my position still existed.
Senior Safety Service Associate (Current Employee) – Pittsburgh, PA – July 19, 2017
Liberty gets rid of those nearing retirement with a large downsize every couple years. Benefits are getting worse each year (higher deductibles, higher premiums). Employees are not treated well - we are a number. Management is not trustworthy and does not tell the truth. Expenses are cut drastically each year - yet managers are first class and fine dining constantly. There is no career advancement opportunities and definitely not any cross functional opportunities across departments.
Associate Customer Service Representative (Current Employee) – Mishawaka, IN – July 18, 2017
There are a lot of opportunities at Liberty Mutual. it can be stressful at times. There is micro- managing in the departments because of the high call volumes at are received. There is always overtime offered.
Great benefits but your experience really depends on the manager. Unfortunately, not all managers at Liberty Mutual are great so you can go from an amazing manager at one role and then be promoted and hate it under your new one. I've known several people to quit after several years with the company due to their new manager.
Gold Customer Service Representative (Current Employee) – Liberty Lake, WA – July 17, 2017
I have seen morale plummet drastically since I started here. You are micromanaged to meet metrics that you have no control over and threatened with your job if you don't meet them. New hires are being hired at or above the pay level of tenured employees. Terrible morale among employees. Costs are cut at the expense of employees and employees are told their concerns are being listened too, but then management argues with you about any concerns that you bring up. The turnover here is horrible and work/life balance does not exist. Sadly, I could keep going all day about what I don't like about this place. I was very excited to start working here and really put in a lot of effort in and still do. I have gotten great reviews for my work each year but don't at all feel valued. Everyone is disposable.
SR Associate (Former Employee) – Mishawaka, IN – July 14, 2017
Upper management doesn't listen to middle management therefore the company sometimes lacks direction and clear vision and the fortitude to let long term plans play out. Upper management is constantly adjusting goals and processes which makes it very difficult on the rank on file.
Pto, good pay for the area
Working weekends, most likely having to start out working nights
Liberty Mutual is a great place to work. Employees are treated with respect and management gives good support. The most enjoyable part of the job I would have to say is the teamwork between the employees and management