Pros: rewards and recgonition for work well done.
Cons: issues outside of my job parameter.
A typical day can broken into segments: Part of the day is on the phones taking claims, other times I am facilitating stand up meetings, meeting with supervisors and other EOS committee members to discuss topics and ways to resolve issues, new trainee hire mentor, or training other CSR's lesson plans and activities.
I have learned a thorough understanding – more... of personal home and auto insurance and how to effectively communicate with all parties involved.
My co-workers and I share a common goal: providing exemplary customer service at all times.
The hardest part of the day can be push backs from customers. Always maintaining the image of Liberty Mutual in a respectable manner is the overall goal so overcoming push backs is very manageable.
Independently solving problems and figuring out ways of improvement, being given the opportunity to think outside of the box for optimal results. – less