Great company overall - working in the call center will suck the life out of you
Claims Service Representative (Former Employee) – Indianapolis, IN – October 20, 2016
Call center is always understaffed, higher than usual turnover. They desire recent college graduates but micromanage you, don't tell new employees they are on the phone 95% of the day. You get punished for going to the bathroom if it's not during your break. Always adding more duties to your plate but don't provide additional compensation or consider this during your annual review. Management discusses the personal info of call center employees openly. Training is done by someone who just learned the material, leaving employees more confused than when training began. Very low morale - employees leave at lunch and never return. Not following through with customers causing call center employees to be verbally abused by customers daily which causes extreme stress on employees. Management lacks integrity, honesty and evaluates your performance which they, themselves cannot do your job. Other departs treat call center employees with lack of respect. They lose great employees due to horribly ineffective managers, who want to be managers but don't know how to manage, encourage their team or be supportive. If you are liked and are inefficient and brown nose you will succeed. If you aren't like but do your job well, they will make you uncomfortable until you decide to quit.
Great benefits, community service, learning about the insurance, helping those that are in their time of need
Horrible management, micromanaging, call center employees concerns are always overlooked, low morale