Liberty Mutual Employee Reviews

Found 1,262 reviews matching the search
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good working environment
Legal Secretary (Former Employee) –  Somerset, NJAugust 22, 2016
productive workplace. Fair employers, good training system and room for advancement. I learned about the court system including the maintenance of court list. My work experience was in Workers Compensation which required filling Answers
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poor
Auto Claims Adjuster (Former Employee) –  Lake Mary, FLAugust 23, 2016
There is a urgent need to hire more employees to cover the amount of claims that are filed. The work/life balance only benefits Liberty Mutual.
Pros
job security due to the excessive work load
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Great Benefits/Health Insurance
Administrative Assistant (Former Employee) –  Lewiston, MESeptember 5, 2016
A huge plus for working at Liberty Mutual in Lewiston, Maine was their benefits package. They were also big on work/family life balance too.
Pros
Benefits
Cons
Management
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They provide excellent training and benefits
Total Loss Auto Claims Adjuster (Former Employee) –  Irving, TXNovember 23, 2016
Besides the excellent training and benefits, their training metrics change every 2-4 months for various positions in an effort prevent mastery of position.
Pros
Excellent training and benefits
Cons
Performance metrics
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liberty mutual
Customer Service Specialist (Former Employee) –  Tampa, FLNovember 22, 2016
Great benefits
Focused on numbers
Should always be a memorable experience for the customer but the other departments don't work together. Makes difficult when customers call in to get updated especially for claims.
Pros
good benefits
Cons
metric isnt always to meet
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Wonderful Coworkers
Licensed Insurance Producer/Sales Representative (Former Employee) –  Philadelphia, PANovember 18, 2016
More than competitive compensation...significant amount of corporate meetings taking away from sales opportunities...lack of communication between business levels
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Sales Associate
Sales Associate (Former Employee) –  Snellville, GANovember 16, 2016
The next logical step for a sales associate is to become a sales rep. This is an excellent position for someone who wants to learn the business and best practices from a senior agent while earning a set salary before transitioning into a commission based sales rep role.
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Amazing company. Amazing benefits. Amazing compensation.
U.S. Consumer Markets Bodily Injury Claims Intern (Former Employee) –  Warrenville, ILAugust 22, 2016
Liberty Mutual is an amazing company. They are super ethical, transparent, and patient with their employees and really invest in the people that make Liberty Mutual a great place to work at. Great benefits and great compensation.
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Fantastic place to work
Underwriting Technician (Former Employee) –  Itasca, ILSeptember 29, 2016
Learned the Insurance Industry as a whole. Commercial ratings for business using loss information. Daily contact with Sales office obtaining information to complete quotes. Completed necessary compliance documents per each prospect.
Pros
excellent benefits
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Productive workplace with a warm and supportive staff.
Insurance Assistant (Former Employee) –  Tigard, ORApril 14, 2016
I went into the Insurance field with almost no knowledge under my belt. Every day was a new experience or a new set of policies to master. most days were filled with generating documents and filling out databases before litigation could commence. While it made my average day pretty challenging compared to other co-workers that had been with the company for a while, I was still able to complete my daily tasks and make lasting impressions on my clients. While the actual work itself was interesting and fun to learn, the interactions and friendships with co-workers was by far the most enjoyable part of working with Liberty Mutual.
Pros
Good Benefits, Flexible Schedule
Cons
Commute Time
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Stressful!
Sales Agent/Customer Service (Former Employee) –  Carlsbad, CANovember 28, 2016
Liberty Mutual is a GREAT place to start if Insurance Sales is what you want to get into. If not, DON'T APPLY! The job sounds amazing, the benefits and pay is amazing. Everyone is wonderfully nice. But the stress. Will. Kill. You!
Pros
kind
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A great place to work>
Customer Service Representative (Former Employee) –  Roseland, NJSeptember 10, 2016
Great benefits and people. Benefits started same day you started and they had great trainers and management. Would love to get back into that company.
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Great Workplace
Claims Specialist (Former Employee) –  Warrenville, ILDecember 5, 2016
I enjoyed my time with Liberty Mutual. I was able to gain experience, and knowledge, while working amongst great people. The benefits were fantastic and opportunity to develop was optimal.
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Solid company
Insurance (Current Employee) –  Glen Allen, VASeptember 9, 2016
Liberty Mutual is a solid company. They still offer a pension. However, being in commission based sales, they do not pay very well. You have to work there for at least 3-4 years in order to make a decent salary.
Pros
good benefits
Cons
takes a long time to make any real money
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rewards for hard work
Service Specialist (Current Employee) –  Raleigh, NCOctober 27, 2016
great company and p[ace to work, the environment is very professional. a great company with great benefits. this company rewards well for hard work.
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Strong Benefits
Field Sales Representative (Former Employee) –  Seattle, WAJuly 11, 2016
Good benefits. Great Work Life Balance. Management will work with you to help you achieve goals.
Company needs products that are more competitive.
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Good place to work
Underwriting Associate (Former Employee) –  Walnut Creek, CANovember 14, 2016
Great educational resources. Nice comfortable environment to work in. I learned many underwriting skills in property, liability auto and workers compensation.
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High stress, fast paced environment
Senior Nurse Case Manager (Current Employee) –  Irving, TXMay 2, 2016
High stress, fast paced environment with emphasis on opening new cases and closing cases as soon as possible. Nurses are great people, most of whom are willing to help one another when co-workers are confronted with problems, either personal or work-related. Most nurses eat lunch at their desks while working; most work past quitting time and on Saturdays to try to keep up with their case loads which normally range from 65 to 75 cases.
Pros
Excellent benefits
Cons
QA Program is tedious and stuck on time frames
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Overall a good place to work
Special Investigator (Current Employee) –  New Castle, PAOctober 8, 2016
The benefits provided were good.
Co-workers were nice.
The most enjoyable part of the job was meeting with customers to assist them in their time of need.
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Great company overall - working in the call center will suck the life out of you
Claims Service Representative (Former Employee) –  Indianapolis, INOctober 20, 2016
Call center is always understaffed, higher than usual turnover. They desire recent college graduates but micromanage you, don't tell new employees they are on the phone 95% of the day. You get punished for going to the bathroom if it's not during your break. Always adding more duties to your plate but don't provide additional compensation or consider this during your annual review. Management discusses the personal info of call center employees openly. Training is done by someone who just learned the material, leaving employees more confused than when training began. Very low morale - employees leave at lunch and never return. Not following through with customers causing call center employees to be verbally abused by customers daily which causes extreme stress on employees. Management lacks integrity, honesty and evaluates your performance which they, themselves cannot do your job. Other departs treat call center employees with lack of respect. They lose great employees due to horribly ineffective managers, who want to be managers but don't know how to manage, encourage their team or be supportive. If you are liked and are inefficient and brown nose you will succeed. If you aren't like but do your job well, they will make you uncomfortable until you decide to quit.
Pros
Great benefits, community service, learning about the insurance, helping those that are in their time of need
Cons
Horrible management, micromanaging, call center employees concerns are always overlooked, low morale
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Overall rating

3.8
Based on 1,278 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.9
Job Security/Advancement
3.3
Management
3.2
Culture
3.5